Netgear 7550 Gateway Issues

[casaybre]

Hey guys.  I have a few issues with this new Netgear gateway that ATT is shipping out now.  I primarily use my DSL for online gaming on XBOX Live.  I previously had a Motorola 2210 and a Netgear wpn824, which worked flawlessly, but the router died, and the modem was on its way out.  So, I ended up ordering this from ATT to avoid buying both units again.  I pretty much knew that Netgear interface like the back of my hand, so I figured I wouldn't have a problem setting up this gateway.

Boy was I wrong.  After countless hours of trying to figure this out, I discovered that this modem/router was actually made by Westell..Just branded Netgear.  Netgear had a manual posted on its support page, but the firmware/interface explained within was Westell.  My gateway was a ATT/Netgear interface I have never seen before.  I searched the web until my eyes bled, but still, no luck on finding any documentation on this firmware/interface.

My XBOX has to have a static ip manually set to accommodate forwarding ports for it to work properly.  I managed to forward the ports to the correct ip address, but it didn't give me an option to input the mac address.  I think this is causing a problem with me connecting to xbox live.  I have to run the connection test a couple of times on the XBOX before the modem allows it to connect.  Once I turn the console off, I'm back at square 1.  My next option was to turn upnp on and set a dmz...Couldn't find an option for it in this new interface.  There has to be someway to access these options, or if not, this device is a total failure.  Maybe its presented in other terms I don't understand?  Im not a networking expert, but I did know how to setup a Netgear router.  This thing, being a Westell with a newer version Netgear firmware is puzzling me.  Any info before I ship it back would be appreciated...the CORRECT manual, explanation of what I'm trying to do, documentation on this version of the firmware, anything.  Thanks in advance.

BTW... This is a Netgear 7550 gateway(modem, router combo)

This is the info I get out of the modem:

Gateway Information
Gateway Name	VersaLink
Model	B90-755025-15
Serial Number
Software Version	VER:06.04.12

[ryanjennings123]

this original poster never had a response but he used the same wording i would choose.  so im trying to make it a relevant post again and i guess im not allowed to use the word "bump" to do so.  So here is the reason im making an older topic relevant.

Thanks

[MYarms]

I'm also having the same exact problem. Just received this gateway tonight and am having huge problems getting it going. I used to have a 2wire gateway which was absolutely fantastic. Never had a problem with it (until it died yesterday) and I never had any problems configuring it. This westell/Netgear thing will only allow my iPad and my Xbox 360 to connect to it. It came with NO documentation, no cords, no nothing. Only a notice that my DSL line now has a data cap! I've spent the past 4 hours going through each security setting and nothing. None of my computers will connect to it. They all see it but will not connect to it, not even when they're plugged in to the Ethernet. After seeing not much more than complaints about this gateway, im gonna try to send it back. This thing is a piece of junk and seems to be more trouble than it's worth.

[justmenow_]

I am having similar issues with this router. cannot for the life of me forward a port.. Also my iPhone will randomly disconnexct from the wifi every now and then and require the password..

[dddcpa]

Port forwarding is pretty simple.  add new service.  the lan port is the first port of your forwarded ports.  for example RDP default ports would be beg 3389 end 3389 local 3389.

then enable the port and either enter the IP or use the pull down of attached devices.

[luckylawns]

ok when i do this "or use the pull down of attached devices." It is blank. It shows devices im connected to wirelessly and the mac adress for the ethernet ports but it wont work i have to have port 80 9000 and one other forwarded for my security dvr which is in ethernet port number two. Help!

[beenthere41]

I'm having the same problem. I'm new at port forwarding, so on my own I never got it to work. I'm trying to open two ports for remote viewing of two IP Cameras. After my failure, I contacted ATT support on three occasions. I explained what I was attempting to do. They connected remotely and set up the modem/router. Each time after their support, I ran an open port test and they showed "Closed". I also could not view the cameras after each set up. I am using no-ip.com to bypass the need for purchasing a static IP address. My third attempt with ATT support would only say I had to purchase a static ip from them. I have the cameras working and identified on my local network, but not outside my network. I am very interested in other attempts. I've been working this problem off and on for three weeks.

[creolelee]

My people!

I have had challenges, and continue to have them with this Netgear 7550. Since last year.

This I have learned: any device that requires a static ip must have the staic ip hard-coded into the device. LEAVE THE MODEM/ROUTER ALONE! (Capitilized only for emphasis. Don't mean to yell at you all. We have all, I'm sure at this point, to be insufferable with AT&T support.)

This corrected a wireless camera issue that I needed to be available outside our local network.

[zanophol]

Might you be able to provide some more detail about where this is done? I believe this is my issue.

[creolelee]

@zanophol: Access your device - either wirelessly, usb or, ethernet. Go to (or similiar) Network settings on the device: wherever you find DCHP / Static options. Click the static. Put in one of YOUR static ip's. Save, restart, etc. Enter static ip address in web browser. There you have it!

Now if you were a little more specific about the device, I could probably give better step by step instructions. Your device should have SOME documentation.

[Katherine_M2]

Can you please spell this out step by step for me?  I recently switched from my 2Wire (like others, I had no problems, until ATT did something funny with the line) to this Netgear 7550.  I now cannot connect my Ipad or Iphone.  I can connect my PC with no problems.

I read somewhere that I might need to downgrade the firmware?

I am not a tech person, so please explain how I know what my static ip's are? 

Thanks,

Katherine

[garthman]

I recently installed a Netgear 7550  gateway (our old dsl modem died) , and have been disappointed in our DSL performance  since the new unit went online.  We lose dsl service regularly and have to reboot the modem and computer to get back online.  I am wondering if this is ithe new reality or if  this is correctable? 

garthman

[allenn305]

Our  AT&T Motorola DSL Gateway died. I replaced it with the AT&T Netgear 7550 Wireless Gateway which did not cost me anything. I found it was not a good router/switch (too slow on a Gigabit network); the wireless receiver dropped connections to the media player and DirecTV DVRs; it does not have DNNS service for my IP security camera; and there is no configuration manuals.

I purchased a new CISCO Linksys router and configured the Netgear for bridged mode and disabled wireless . This took care of the above stated issues.   I have run all the different web speed tests, and I get what I am paying for both download and upload speeds. With my current configuration, I am IPv6 ready which is why I kept the 7550.

I do not think this post was much help to you, but it does reinforce what you have found out about the Netgear 7550. It is not very good.

Have a great day!