07-31-2011 07:55:08 PM
Hey all. I have a motorola dsl wifi gateway 2247-n8. The gateway is properly installed, but it says I have no DSL synch. Any ideas what the problem might be? I've reset my passwords, reset the modem, and powered everything down and back up, checked my cables. Just doesnt appear to be service. Help!!
thanks in advance.
Solved! Go to Solution.
12-06-2011 08:44:35 AM
Follow this tutorial from a reviewer at amazon. You basically have to enter your setings manually.
At first I tried using the "easy" set up wizard software included with the modem, but it didn't work for me at all. The Power light was green as well as the Wireless and DSL light, but the internet light was blinking Red... So I quickly ditch the CD and set up the modem manually.
I finally figured out how to get this thing up and running. What I had to do was manually set the VPI and VCI numbers which are set automatically by default. When I figured this out I was able to get the modem working.
Bellow I have listed the steps I took... Note, the problems I dealt with may not be the same as the ones you may experience so this tutorial may not work for you... but hopefully this helps someone.
a. Call your ISP to get your PPP Username and Password... Also ask them to give you the VPI and VCI number.
b. Connect to the modem via wifi or ethernet cable.
c. Rest the modem by holding the reset button on the back for 15 seconds... then follow these steps...
In your browser's address bar enter: "192.168.1.254"
NOTE: By default the LAN IP address is 192.168.1.254. If the default address has been changed, enter the custom address in the address box.
a. enter a LAN custom password
b. log-in using your LAN password and "admin" as the username.
You should now be looking at the quick start page.
On the Quickstart page,
a. PPP Username - Enter the DSL username.
b. PPP Password - Enter the DSL password.
c. Confirm Password - Reenter the DSL password.
d. Click the Connect button.
NOTE: You need the username and password provided by your ISP - You may need to call your ISP to get this info if you don't have it on hand.
If you are able to connect using the username and password you should be looking at the "DIAGNOSTIC" page now...
Click on the "CONFIGURE" link. (on the left-hand menu)
The "CONNECTION CONFIGURATION" page should appear.
On the CONNECTION CONFIGURATION page,
a. Uncheck the "AUTO DETECTION VPI/VCI
b. VPI - Enter the value specified by the DSL Provider.
c. VCI - Enter the value specified by the DSL Provider.
NOTE: If the Gateway is connecting to any of the follow DSL providers, try the following settings... Again call your DSL ISP for this number if it isn't listed bellow.
- AT&T Southwest Provider (former SBC) usesVPI: 0 & VCI: 35
- AT&T Southeast Provider (former BellSouth) usesVPI: 8 & VCI: 35
- Qwest/Century Link Provider usesVPI: 0 & VCI: 32
- Covad Provider usesVPI: 0 & VCI: 35
d. Click the Apply Changes button.
To Verify Internet Connection:
1. Click "HOME" link on the left-hand menu.
2. If the "DSL" and "WAN" status say "UP," then you should be set up!
You may now want to click on "Configure" then "Wireless" then "Security" to set-up a password for your Wi-Fi.
Hope this helps someone.
07-28-2012 04:07:12 AM
It looks like I am not the only one having issues with this gateway. I too suffer from the blinking red light. I intermittently connect and get disconnected. I have had several techs come out and they say nothing is wrong on the line. I turned off the wireless base settings and interestingly enough I can connect and have only lost the connection once all nite. I assume turning off that setting makes device act like a dsl modem, could the wireless router not be configured correctly?
Any help greatly appreciated
07-31-2012 01:07:15 PM
Hello redhalo79! Thanks for posting in the forums! I am attaching a link to the Gateway 2247-N8 user guide to see if that can be of assistance to you (or anyone else) but I am also going to send you a private message (see blue envelope top right of the screen) to ensure you receive the assistance you may need to troubleshoot this issue! ~Delia
Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.