07-05-2012 09:09:37 PM
Ok, so after roughly an hour on the phone with At&T on Monday it was determined I need a new modem/router. I was a little skeptical, but I found a used 2Wire Gateway (same one I have now) for half what a new one cost (actually 1/4, but I paid for overnight shipping). I hook it up today and everything seems great. The internet connects where the old modem/router wouldn't. I go to 192.168.1.254 to set everything up. It seems good, but then I keep getting redirected to a password reset screen. I go through that process and get to an AT&T Installer and a Startup icon which I can't open. I call AT&T again to get some help (of course I already figured I would get none and I was right). So round and round we go with the guy trying to get me to 192.168.1.254 and I get redirected to the Password Reset page every time. His excuse now is I have an outage even though I can see 5 of my neighbor's networks. Now, I'm not saying it isn't possible, but I knew he was BSing me because he didn't know how to fix my problem. I even told him so in which case he put me on hold to come back and say the outage can be at one place and not the next. I pretty much give up after an hour of going back and forth with him. I should have spoke to a manager, but I couldn't take any more lies. So I hook up my old modem/routher (the one that doesn't work remember) to see what happens. And what do you know, I now can connect to the internet when the only thing different is the power supply. So I've done spent $50 because the first guy didn't know what he was talking about. Anyway, any clue why I wouldn't be able to open the startup icon? And anyway to go around me getting sent to the password reset screen?
Yes, I have internet which is good, but I'm still a little upset. I'll be calling AT&T back to speak directly with a manager when I have it in me because I feel like they need to comp me a month of internet to make up for this modem/router I just purchased. It's a used modem/router that I can't return. And maybe I'm a little off on expecting something, but I work at a credit union as a manager and I know I'd make this right. Or if anyone has any suggestions of getting to someone who would be able to get some type of compensation that would be great as well. It's not a lot of money, but it is the principle of the thing. I received some incorrect information, then some just flat out lies I believe, and it's not just right. I'd just cancel, but I don't have any other option except AT&T where I live. I wanted to e-mail someone, but could only find live chat so that's why I'm putting this here. And to also get a little help with setting the new modem/router up.