02-11-2010 10:06:55 PM
02-14-2010 10:51:35 AM
02-15-2010 11:13:39 AM
02-15-2010 11:14:10 AM
02-15-2010 11:16:10 AM
The primary reason for intermittent connection between a Mac OS computer and 2Wire gateway is the type of encryption. Most Mac OS X computers prefer WPA (Wi-Fi Protected Access) as its encryption type. WPA is compatible with all Wi-Fi adapters but not all access points. This option uses WPA with a Pre-Shared Key (PSK), also known as personal. PSK is entered as a pass phrase between 8 to 63 alphanumeric characters in the ASCII format at both ends of the wireless connection.
If you have already tried to change the encryption method from WEP which uses 10 hexadecimal characters to WPA-PSK, you may also need to contact Apple Support and ask for any wireless patches that can possibly resolve this issue.
Otherwise, please contact our AT&T technical support over the phone (888-321-2375) or through chat for further troubleshooting.
To contact our AT&T eChat help desk, click the link below:
02-21-2010 07:45:22 PM
02-22-2010 04:08:32 PM
02-22-2010 04:43:16 PM
02-22-2010 04:56:31 PM
02-22-2010 08:20:00 PM
02-23-2010 08:27:20 AM
02-24-2010 01:58:40 PM
02-26-2010 11:46:07 AM
03-18-2010 02:45:17 PM
03-19-2010 08:34:49 AM
03-19-2010 02:37:37 PM
03-21-2010 07:07:59 PM
03-23-2010 11:57:32 AM
I am very sorry for all the trouble that this issue had caused you. It would be better if you call our DSL Help Desk at 888.321.2375 and request to be transferred to our 2Wire Home Networking Level 2 since all the possible troubleshooting steps that we can give you are already listed on this thread. This should have nothing to do with your DSL signal since your Dell (Windows) computer can connect to the internet just fine. Please follow their recommendation regarding the incompatibility issues between your Mac OS computer and 2Wire gateway.
03-23-2010 03:51:06 PM
04-06-2010 04:02:45 AM
877-722-3755 and let them know about the incompatibility issue that you are experiencing with your Macbook and 2 Wire wireless connection.
04-11-2010 03:12:29 PM
04-14-2010 02:44:59 PM
05-11-2010 03:11:03 PM
The issue is a communication problem between the gateway modem/router to the Macbook pro.
I just had u-verse internet installed 3 days ago. i am going through the very same issues as everyone else who has posted.
Yes you can use another roughter to bridge the issue but we as consumers shouldnt have to do that. Its a waste of our money to spend extra.
Gateway and Apple need to come up with a permanent fix for this problem. I was on the phone with tech support 3 times on the phone and had 2 servicemen out to the house to see if they could resolve the problem. NO SUCCESS.
AT&T tech-support needs to stop posting fix-it solutions on here. THEY DO NOT WORK. There needs to be a firmware upgrade or update from both Gateway and or Apple.
This is embarrassing for AT&T who has a very strong partnership with Apple via iPhone etc.
PLEASE for the sake of the all AT&T U-verse customer who use macbook/macbook pros,
FIX THIS PROBLEM once and for all.
05-14-2010 08:34:34 PM
i do not need or want to pay extra for something i do not need to spend on
att should either do something about it instead of telling everyone to do something that does not work.....