36245 Spam Texts

jacksunn012 · ‎01-22-2008

The Customer Service couldnt answer this

but i got a text from 36245 that said an email and i saw ur pf wanna ch@t lisa.icantclosemyeyes.com and i googled it and it said NOT to respond so i deleted it but what is it?

romana · ‎11-15-2006

36245 is the short code for AT&T's email-to-SMS gateway.

Someone sent this message to yourphonenumber@txt.att.net. This happens from time to time—spammers realize that messages sent to @txt.att.net are sent as SMS to phones and send email to a variety of 10-digit numbers.

You don't have much control over this. You can complain to customer support and be reimbursed. You can also use messaging preferences to control what messages sent to yourphonenumber@txt.att.net should be allowed.

Message Edited by romana on 02-29-2008 11:18:02 PM

user810543 · ‎03-27-2008

If you do not want to receive email with the code 36245, you have two options: put up with it, or call AT&T customer service and have them Block ALL email being sent to your phone. There is no way that you yourself can block email messages from 36245. AT&T does have a website http://mymessages.wireless.att.com where you can block messages sent to YourPhoneNumber@txt.att.net. But AT&T's software is defective and the blocking options will NOT work with email sent to the following addresses:

YourPhoneNumber@mobile.celloneusa.com (Code 36245)

YourPhoneNumber@mobile.mycingular.com (Code 36245)

YourPhoneNumber@teleflip.com (Code 36245)

YourPhoneNumber@cwwsms.com (Code 10000006245)

YourPhoneNumber@mycingular.net (Code 1010100013)

YourPhoneNumber@mms.att.net (no code #)

YourPhoneNumber@MMS.MyCingular (no code #)

I have called AT&T customer service 8 times trying to stop spam email being sent to my phone. AT&T will not tell me who the messages are coming from or to which of the above addresses they are being sent to. The customer service representatives have always been very polite and try to help, but they do not have the training and tools to do so. They have reimbursed me the charges for the illegal spam.

"From 36245" does not mean that a message is from 36245, instead it is a code number meaning that email has been sent to you via one of the following addresses:

YourPhoneNumber@mobile.celloneusa.com

YourPhoneNumber@mobile.mycingular.com

YourPhoneNumber@teleflip.com

There could be others.

Joe

wilcre · ‎06-01-2004

user810543 wrote:
     If you do not want to receive email with the code 36245, you have two options: put up with it, or call AT&T customer service and have them Block ALL email being sent to your phone. There is no way that you yourself can block email messages from 36245. AT&T does have a website http://mymessages.wireless.att.com/ where you can block messages sent to YourPhoneNumber@txt.att.net. But AT&T's software is defective and the blocking options will NOT work with email sent to the following addresses
YourPhoneNumber@mobile.celloneusa.com (Code 36245)
YourPhoneNumber@mobile.mycingular.com (Code 36245)
YourPhoneNumber@teleflip.com (Code 36245)
YourPhoneNumber@cwwsms.com (Code 10000006245)
YourPhoneNumber@mycingular.net (Code 1010100013)
YourPhoneNumber@mms.att.net (no code #)
YourPhoneNumber@MMS.MyCingular (no code #)
     I have called AT&T customer service 8 times trying to stop spam email being sent to my phone. AT&T will not tell me who the messages are coming from or to which of the above addresses they are being sent to. The customer service representatives have always been very polite and try to help, but they do not have the training and tools to do so. They have reimbursed me the charges for the illegal spam.
     "From 36245" does not mean that a message is from 36245, instead it is a code number meaning that email has been sent to you via one of the following addresses:
YourPhoneNumber@mobile.celloneusa.com
YourPhoneNumber@mobile.mycingular.com
YourPhoneNumber@teleflip.com
There could be others.
Joe

36245 is the email gateway for AT&T that everything goes through, this is why it shows as it does with that number.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

user810543 · ‎03-27-2008

AT&T, please fix the email blocking options on your website: http://mymessages.wireless.att.com/do/mail/settings/sendersControl
Checking the boxes to block all email works for email sent to ##########@txt.att.net but does NOT work for email sent to these addresses:
##########@mobile.celloneusa.com
##########@mobile.mycingular.com
##########@teleflip.com
##########@mobile.celloneusa.com
##########@sbcemail.com
Email sent to the above addresses shows up on AT&T's customer phones as being from Code 36245.
I have been getting charged for spam being sent to one of the above addresses. Customer service will not tell me which one.
Do not tell me to call customer service again. I have called them 9 times so far. It is not within their power to fix the software. One CS Rep even gave me an issue #469442460. Later, AT&T sent me a message saying that the issuse has been resolved. But it has not. I still get spam even with the message prefferences set to block all email.

Please forward this message to someone at AT&T who has the ability to fix software problem.

Thanks, Joe

TheSauce05 · ‎06-05-2008

Will there ever be, or has there already been, a solution to this problem? I've been getting spam texts with the short code 36245 for over a year now. I've dealt with it for this long and it's getting way too annoying. I understand all the technical details and am getting tired of reading them over and over again on every forum I go to. I sat with customer support online, waiting about 10 minutes to chat with somebody, only to be told that she would need 3-5 minutes to review my issue (2 times she told me this) and then came back and told me I'd have to call customer support. I've already adjusted my preferences on mymessages.wireless.att.com and it hasn't done anything to stop the messages. I'm tired to paying for them and I'm tired of AT&T not doing anything to help. I want answers, I want a solution! If your solution is to change my number, then do it! At least TRY to fix the problem.

Message Edited by TheSauce05 on 06-05-2008 12:36:57 PM

wilcre · ‎06-01-2004

TheSauce05 wrote:
Will there ever be, or has there already been, a solution to this problem? I've been getting spam texts with the short code 36245 for over a year now. I've dealt with it for this long and it's getting way too annoying. I understand all the technical details and am getting tired of reading them over and over again on every forum I go to. I sat with customer support online, waiting about 10 minutes to chat with somebody, only to be told that she would need 3-5 minutes to review my issue (2 times she told me this) and then came back and told me I'd have to call customer support. I've already adjusted my preferences on mymessages.wireless.att.com and it hasn't done anything to stop the messages. I'm tired to paying for them and I'm tired of AT&T not doing anything to help. I want answers, I want a solution! If your solution is to change my number, then do it! At least TRY to fix the problem.

remove sms from your account. ir talk to the person that is sending the messages to you.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

Grrl6 · ‎05-20-2008

Go without sms?? why?? how about just fix the problem???????

I have been getting these same msgs on my phone for over a month now and have done the whole song and dance with the online chat reps, the call-in reps and even a trip into the AT&T store but the msgs still havent stopped coming in. Its driving me insane!! I get approx 40-80 of these msgs a day and the source of them is the MediaNet email address that was connected to my phone when it was still Cingular. Apparently it has been hacked by a spammer sending out an astronomical amount of spam emails which are being blocked by various spam firewalls and the" failure to deliver notification" is kicked back to my phone in the form of a text msg.

Im sure there are still others with this problem which you would think by now there would be a little more attention given to the problem.

TheSauce05 · ‎06-05-2008

Yeah, there's no way I'm going to remove SMS messaging from my plan. I actually use text messaging to communicate, especially at work where I can't talk on a phone. Not only that, but removing that from my plan isn't going to stop the messages from being sent. And I can't talk to the people sending the messages because they are always from a different address and when I try to send an email from my computer to one of the addressess it's always sent back with a delivery error message. So, the problem isn't me and something I should do, it's AT&T and something wrong with their service that is allowing such messages to get through. Would you have an email provider without some type of spam filter? I sure don't, so why can't AT&T provide us with a filter? And it's obvious that mymessages.wireless.att.com is useless. Seems to me that they said, "Oh crap, they are getting mad. Quick, think of something," and that's what came out. A useless website that has a few buttons to make us think we're fixing something. I love AT&T, the coverage is great, the prices are great, but it's not worth the annoying spam messages that could easily be taken care of if the company cared at all about it's customers complaints.

Sentry · ‎05-03-2006

Thank you for your feedback and I'm forwarding this on for review.

Has anyone here tried Messaging Preferences for this specific issue?

Message Edited by Sentry on 06-06-2008 01:36:35 PM

Zandora · ‎01-13-2008

TheSauce05 wrote:
Yeah, there's no way I'm going to remove SMS messaging from my plan. I actually use text messaging to communicate, especially at work where I can't talk on a phone. Not only that, but removing that from my plan isn't going to stop the messages from being sent. And I can't talk to the people sending the messages because they are always from a different address and when I try to send an email from my computer to one of the addressess it's always sent back with a delivery error message. So, the problem isn't me and something I should do, it's AT&T and something wrong with their service that is allowing such messages to get through. Would you have an email provider without some type of spam filter? I sure don't, so why can't AT&T provide us with a filter? And it's obvious that mymessages.wireless.att.com is useless. Seems to me that they said, "Oh crap, they are getting mad. Quick, think of something," and that's what came out. A useless website that has a few buttons to make us think we're fixing something. I love AT&T, the coverage is great, the prices are great, but it's not worth the annoying spam messages that could easily be taken care of if the company cared at all about it's customers complaints.

Did you create an alias for your phone number in the mymessages.wireless.att.com site? Did you block all email domains and then simply create an allow list?

Or is someone spamming you from their cell phone? Because that's when the mywireless thing doesn't work.

Sentry · ‎05-03-2006

csp_gp wrote:

TheSauce05 wrote:

Yeah, there's no way I'm going to remove SMS messaging from my plan. I actually use text messaging to communicate, especially at work where I can't talk on a phone. Not only that, but removing that from my plan isn't going to stop the messages from being sent. And I can't talk to the people sending the messages because they are always from a different address and when I try to send an email from my computer to one of the addressess it's always sent back with a delivery error message. So, the problem isn't me and something I should do, it's AT&T and something wrong with their service that is allowing such messages to get through. Would you have an email provider without some type of spam filter? I sure don't, so why can't AT&T provide us with a filter? And it's obvious that mymessages.wireless.att.com is useless. Seems to me that they said, "Oh crap, they are getting mad. Quick, think of something," and that's what came out. A useless website that has a few buttons to make us think we're fixing something. I love AT&T, the coverage is great, the prices are great, but it's not worth the annoying spam messages that could easily be taken care of if the company cared at all about it's customers complaints.

Did you create an alias for your phone number in the mymessages.wireless.att.com site? Did you block all email domains and then simply create an allow list?

Or is someone spamming you from their cell phone? Because that's when the mywireless thing doesn't work.

This is what I was wondering. I see that some users have attempted Messaging Preferences, but I don't know if they've created an alias and used that route which is much more effective. Let's find out...

Zandora · ‎01-13-2008

Sentry wrote:

csp_gp wrote:

TheSauce05 wrote:
Yeah, there's no way I'm going to remove SMS messaging from my plan. I actually use text messaging to communicate, especially at work where I can't talk on a phone. Not only that, but removing that from my plan isn't going to stop the messages from being sent. And I can't talk to the people sending the messages because they are always from a different address and when I try to send an email from my computer to one of the addressess it's always sent back with a delivery error message. So, the problem isn't me and something I should do, it's AT&T and something wrong with their service that is allowing such messages to get through. Would you have an email provider without some type of spam filter? I sure don't, so why can't AT&T provide us with a filter? And it's obvious that mymessages.wireless.att.com is useless. Seems to me that they said, "Oh crap, they are getting mad. Quick, think of something," and that's what came out. A useless website that has a few buttons to make us think we're fixing something. I love AT&T, the coverage is great, the prices are great, but it's not worth the annoying spam messages that could easily be taken care of if the company cared at all about it's customers complaints.

Did you create an alias for your phone number in the mymessages.wireless.att.com site? Did you block all email domains and then simply create an allow list?

Or is someone spamming you from their cell phone? Because that's when the mywireless thing doesn't work.

This is what I was wondering. I see that some users have attempted Messaging Preferences, but I don't know if they've created an alias and used that route which is much more effective. Let's find out...

Per this thread, it appears the 36245 is a gateway for cell phones to SMS or email. So can a spammer use the short code gateway to bypass the MyWireless settings to spam cell phones? I'm not techie enough to know how it all works, but maybe if AT&T blocks email addresses from sending to the 36245 gateway, this would solve OP's problem? I can't imagine anyone spamming that much from a cell phone (unless you're one of QuickSilverLava's friends. LOL)

Message Edited by csp_gp on 06-06-2008 01:54:25 PM

Message Edited by csp_gp on 06-06-2008 01:55:25 PM

Grrl6 · ‎05-20-2008

Yes, I have done the new Messaging Preferences and it doesnt work.

All my text msgs actually come from a number more like 1010100...

And yes, i have tried creating an alias and blocking on that ridiculous Messaging Preferences page that makes you think you are actually doing something but isnt doing anything. But thats not the problem, i dont need to block the emails coming to my phone, i need to delete the @mycingular.net email address that was connected to my phone before AT&T changed it to their @att.net address because Im just getting the notifications for the spam emails sent out from that email address and not able to be delivered to the receipent for whatever reason. You would think that wouldnt be such a hard thing to do but for some reason AT&T cant figure it out....

Message Edited by Grrl6 on 06-06-2008 10:32:12 PM

TheSauce05 · ‎06-05-2008

Yes, I have tried message preferences, as I have already mentioned above. Yes, I have created an alias. No I have not created an allow list, although I started a block list, but I also blocked all messages sent to my phone as an email. These are not spam messages from another cell phone, then are from the shot code 36245 which means they are an email. Most of the messages come from the doman mail.com, which I couldn't locate on the internet, but I get them from all over, including yahoo.com. So, creating a block list doesn't help, blocking all messages sent as emails doesn't help, and creating an alias doesn't help. So what helps?

abobotek · ‎12-21-2006

The AT&T preferences web page doesn't control <phone#>@mobile.mycingular.com. It does control messages sent to <phone#>@cingularme.com and <phone#>@txt.att.net.

In my tests ALL THREE domains have very good spam filters.

Zandora · ‎01-13-2008

abobotek wrote:
The AT&T preferences web page doesn't control @mobile.mycingular.com. It does control messages sent to @cingularme.com and @txt.att.net.

In my tests ALL THREE domains have very good spam filters.

Crazy thought...What happens if you block the @mobile.mycingular.com domain? I wonder if that is being forwarded to the att.net address...or is it a native address for the phone?

Grrl6 · ‎05-20-2008

Well in my case its not a matter of needing to block any type of email address from coming to my phone. Im receiving notifications in the form of a text msg that spam msgs being sent out from a particular email address (which is apparently connected to my phone and has been hacked by a spammer) was not able to be delivered due to spam firewall. The text msgs come from a "mail system" as a notification of non-receipt so basically it does no good to block because msgs to my phone because they are not being sent TO my phone, Im getting the notifications of msgs being sent OUT from email address connected to my phone......have i totally confused you yet? lol!!!

Basically I need the email address connected to my phone (which is "mycellnumber"@mycingular.net) to be deleted so the hacker can no longer use it to send out his spam msgs. Sounds easy huh? Well I cant seem to get this accomplished after 12 chats with cusomer reps over the phone and 3 online chats with techs and even a visit to an authorized dealership.......so Im living with it at the moment. This started a month ago and as of today i have received a total of 1,243 of these text msgs, I guess Im just thankful I had an unlimited texting plan, lol!!

Message Edited by Grrl6 on 06-20-2008 08:25:13 PM