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Contributor

Posts: 1

Registered: ‎05-29-2012

Data Usage - HELP PLEASE

‎05-29-2012 12:33:31 PM

We have a 4-phone family plan and 2 of the phones have minimum data usage on them (they are normally only used when wi-fi is available). For the last 2 months, one of the phones has met the minimum data usage and gone over (last month's bill was a shock). Now today, I got an alert that she had reached her data usage....but here is the kicker (I have had that phone with me turned off ALL DAY). How could the data have been used when the phone wasn't even turned on? I am at my wit's end. Is it possible for a phone # to be hacked and someone else be using our number to somehow access internet? Thank you for any help you can give.

Employee

Posts: 2,376

Registered: ‎10-27-2010

My Device: Samsung Galaxy S II Skyrocket

Re: Data Usage - HELP PLEASE

‎05-29-2012 08:06:35 PM

Data can be delayed by 24 to 48 hours so it doesn't mean it was used today

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Posted from Generic Android

ACE - Guru

Posts: 652

Topics: 7

Kudos: 73

Solutions: 11

Registered: ‎07-12-2011

Re: Data Usage - HELP PLEASE

‎05-30-2012 12:08:29 PM

Has something changed on the phone that went over? Has a new app been installed within the last couple of months? You don't say how far over her allotment that user went.

While I don't want to say it's impossible, it's not at all likely that anything nefarious (like hacking) is going on.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

Posts: 1

Registered: ‎06-02-2012

Re: Data Usage - HELP PLEASE

‎06-02-2012 07:32:46 AM

That happens to me all the time, there seem to be a lot a data downloads in the early morning when our phones are doing nothing but sit on the nightstand connected to WIFI, AT&T refuses to help me in identifying what it is even though it eats data from the data plan - thank you for being on an unlimited plan!!!!

ACE - Professor

Posts: 1,746

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Data Usage - HELP PLEASE

‎06-02-2012 07:40:32 AM

Turn off data before using WIFI.

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Posted from Samsung GT-P1010

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