Error 1402. Trying to install the ACM...

jorgeildv · ‎05-10-2009

hello,

i have this error when i try to install the ACM on my DeskTop pc.

Erroe 1402. Could not open key:

HKEY_LOCAL_MACHINE\Software\Classes\NVTL.Generic.QoS\CurVer.

Verify that you have sufficient access to that key, or contact your support personnel.

any help r welcome...

wilcre · ‎06-01-2004

jorgeildv wrote:
hello,
i have this error when i try to install the ACM on my DeskTop pc.

Erroe 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\NVTL.Generic.QoS\CurVer.
Verify that you have sufficient access to that key, or contact your support personnel.

any help r welcome...

Are you logged in undert he admin user on the laptop.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

jorgeildv · ‎05-10-2009

wilcre wrote:
jorgeildv wrote:
hello,
i have this error when i try to install the ACM on my DeskTop pc.

Erroe 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\NVTL.Generic.QoS\CurVer.
Verify that you have sufficient access to that key, or contact your support personnel.

any help r welcome...
Are you logged in undert he admin user on the laptop.

it's on my desktop, and yes i try on admin. i'm running windows xp sp3

wilcre · ‎06-01-2004

jorgeildv wrote:
wilcre wrote:
jorgeildv wrote:
hello,
i have this error when i try to install the ACM on my DeskTop pc.

Erroe 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\NVTL.Generic.QoS\CurVer.
Verify that you have sufficient access to that key, or contact your support personnel.

any help r welcome...
Are you logged in undert he admin user on the laptop.
it's on my desktop, and yes i try on admin. i'm running windows xp sp3

att communication manager .... do not restart when finished uninstalling acm

you need to show hidden files/folders

Click Start.
Select My Computer.
Click Tools and select Folder Options.
Clicke the View tab.
Select Show hidden files and folders.
Click OK.
Delete (make copy first and save elsewhere) the following directories:

· Windows 2000/XP:

· C:\Documents and Settings\All Users\Application Data\AT&T

· C:\Documents and Settings\<current user>\Application Data\AT&T

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

TheKnowItAll · ‎10-30-2009

what bit OS are you running 32 or 64 bit? On xp acm has a hard time working with 64 bit. if you are running 32 bit you could try a clean uninstall if there are any files on the pc from trying to install acm at all.

what type of air card are you using? are you trying to install off of the air card? If you are trying to install off of the air card and that still isnt working try downloading acm If you have already tried downloading it and that still isnt working try downloading the manufacture's software. Option or Sierra Wireless pending on what type of card you have.

you could also try a selective startup on the pc and then try to install acm or other client.

now if all this doesn't work you probably have some serious issues on the pc and would want to contact the manufacture of you pc.

hopefully something works. : /

jorgeildv · ‎05-10-2009

TheKnowItAll wrote:
what bit OS are you running 32 or 64 bit? On xp acm has a hard time working with 64 bit. if you are running 32 bit you could try a clean uninstall if there are any files on the pc from trying to install acm at all.

what type of air card are you using? are you trying to install off of the air card? If you are trying to install off of the air card and that still isnt working try downloading acm If you have already tried downloading it and that still isnt working try downloading the manufacture's software. Option or Sierra Wireless pending on what type of card you have.

you could also try a selective startup on the pc and then try to install acm or other client.

now if all this doesn't work you probably have some serious issues on the pc and would want to contact the manufacture of you pc.

hopefully something works. : /

1. im using windox xp 32bit sp3

2. i have a USBConnect Mercury

3. i try to install w/o the USBConnect Mercury conected

MissM · ‎02-01-2008

Does it give you the option to cancel, abort or retry?? and does it when you click abort and does it say 'rolling back installation'??

If the answer is yes, are you using norton?? If again the answer is yes, than do the clean uninstall that was mentioned earlier. uninstall motorola driver installation, driver installer, then att communication manager (if they are there and in this order)

> enable hidden files/folders

> delete the following directories

Windows 2000/XP:

C:\Documents and Settings\All Users\Application Data\AT&T
C:\Documents and Settings\<current user>\Application Data\AT&T

Windows Vista/7:

C:\ProgramData\AT&T
C:\Users\<current user>\AppData\Local\AT&T

> Then restart the laptop/desktop

> Start "Norton AntiVirus" Click Options, From the menu, click Norton AntiVirus, In the left pane, click Script Blocking, In the right pane, uncheck Enable Script Blocking (recommended), Click OK

> restart computer, and try to reinstall ... if the same thing happens, redo the clean uninstall ... find an alternate internet connection and d/l the newest communication manager www.att.com/att or the software from the manufacturer www.sierrawireless.com/support

you could also try to download and install the msxml.msi from Microsoft's website. and also Install the latest version of Microsoft Installer.

above this you would have to contact att wireless laptop customer care

Message Edited by MissM on 11-20-2009 03:03:12 PM

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

jorgeildv · ‎05-10-2009

thanks 4 all the help, but if u see, is a REGISTRY PROBLEM. i don't have norton antivirus, the USB Card IT'S NOT THE PROBLEM.

the problem is a "Error 1402", registry problem, when i try to INSTALL the COMUNICATION MANAGER, not the usb card.

and it's the newest version.

i can install the ACM version on the USB MErcury card, but not the new version, ok?

i try a updating the ACM, but appear the same error. i try a this:
1. clean instalation
2. safe mode instalation
3. booting just windows
4. ACM cleaner ( or something like that)
5. my log in have administrator privilege
6. upgrading the old version

here have the pic of the error

http://i149.photobucket.com/albums/s72/jorgeildv/error1402acm.jpg

Message Edited by jorgeildv on 11-20-2009 01:34:17 PM

jorgeildv · ‎05-10-2009

MissM wrote:
Does it give you the option to cancel, abort or retry?? and does it when you click abort and does it say 'rolling back installation'??

If the answer is yes, are you using norton?? If again the answer is yes, than do the clean uninstall that was mentioned earlier. uninstall motorola driver installation, driver installer, then att communication manager (if they are there and in this order)

> enable hidden files/folders

> delete the following directories

Windows 2000/XP:
C:\Documents and Settings\All Users\Application Data\AT&T
C:\Documents and Settings\<current user>\Application Data\AT&T
Windows Vista/7:
C:\ProgramData\AT&T
C:\Users\<current user>\AppData\Local\AT&T

> Then restart the laptop/desktop

> Start "Norton AntiVirus" Click Options, From the menu, click Norton AntiVirus, In the left pane, click Script Blocking, In the right pane, uncheck Enable Script Blocking (recommended), Click OK

> restart computer, and try to reinstall ... if the same thing happens, redo the clean uninstall ... find an alternate internet connection and d/l the newest communication manager www.att.com/att or the software from the manufacturer www.sierrawireless.com/support

you could also try to download and install the msxml.msi from Microsoft's website. and also Install the latest version of Microsoft Installer.

above this you would have to contact att wireless laptop customer care
Message Edited by MissM on 11-20-2009 03:03:12 PM

this is for MissM:

1. the only button appear is OK

2. yes, appear a "rolling back instalation"

3. i'm not using norton, i use avast

4. i don't use any "motorola" device

5. the problem is with the new ACM.

shenanigans · ‎03-04-2008

Have you tried the troubleshooting steps listed in this Adobe knowledgebase article? Remember to backup your registry first, in case your computer won't boot after you edit it.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

jorgeildv · ‎05-10-2009

shenanigans wrote:
Have you tried the troubleshooting steps listed in this Adobe knowledgebase article? Remember to backup your registry first, in case your computer won't boot after you edit it.

thanks, i see what was the problem, i finally install it YEAHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!

thanks shenanigans.

tip. if you don't have the "Administrators" account, you will hace to created in the persmisions area, that was my problem.

first was the "HKEY_LOCAL_MACHINE\Software\Classes\NVTL.Generic.QoS\CurVer", then was "HKEY_LOCAL_MACHINE\Software\Classes\NVTL.Generic.QoS.1\CurVer"

thanks again

Message Edited by jorgeildv on 11-20-2009 04:21:26 PM