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Visitor

Posts: 3

Registered: ‎08-07-2012

Getting charged for using mobile email app but I'm not using it!

‎08-07-2012 07:13:52 PM

The customer service reps haven't been able to help me with this- hopefully you all can! When I check my email on my phone I DO NOT use the mobile email app provided by OZ communications. I know they'll charge me $5 a pop so to check my email I instead go to the web browser where I have a bookmark set up to check my email. Despite my precautions I was still charged $5 on three separate occasions during the last billing cycle. I don't understand what's happening because I'm not using that app. Anyone think of any reason why I'd be charged for a feature I don't use? Help!

Visitor

Posts: 3

Registered: ‎08-07-2012

Re: Getting charged for using mobile email app but I'm not using it!

‎08-07-2012 07:20:38 PM

oh, I forgot to mention that I have the "data unlimited for non-smartphone" option for $10 a month. I don't know if that's relevant but I thought I'd add that!

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