ksh0550 wrote:
There is definitely a problem. My 10-year-old son has an iPhone 3gs. On May 29th, I received an email stating based upon his usage, I might want to increase my plan. Since he's never gone over much, if at all, about 40mb of usage on the 200mb plan, I honestly thought nothing of it, that it was just a sales ploy by At&t to get me to increase my bill. Sure enough, at the end of the month, June 19th, he'd used a total of 34mb. No overage charges.
On Saturday, June 23rd, my son received a text from At&t that he reached 75% of data overage allowance (not to be confused with allowable already-billed 200mb) on his data plan. They did include a tip that Mobile Data is unlimited over Wifi. Um, no kidding. Not only was he over 200mb, but he was at 1600mb. As of today, 2 days later, his usage shows almost 1800mb. The day the largest data was sent, not received, was Friday morning at 7:41 a.m. as 1601941KB....2 days, which is almost 1600mb, into a brand new billing cycle, and this is before he was awake, at home, and we have wi-fi. We were at home the night before as well...so, again, no way to have incurred a "sent" data amount such as this off of wi-fi.
So let's look at what uses up our data, remembering that he's 10 years old and I'm the overprotective parent who tracks everything he does on his phone...Facebook? No. Twitter? No. Post pictures? No. Surf the internet? No. Email? No. Have pictures sent to him? No.
So where, oh where, could this 1800mb total of data that was sent, not received, but sent, have come from?
At&t needs to get on top of this issue ASAP. I will take this to the FCC, and everyone else I can possibly think of, if it doesn't "drop" off my bill in the same way it suspiciously appeared to have dropped in on my bill.
And no, the At&t rep was terrible, kept saying I must have left an app running when I left the freeness of wi-fi. Well, that just didn't happen. In a year of having this iPhone, it's never happened, and it didn't happen this time either.
Wow!! Thanks for your post!! I too, am officially disputing this at the end of my billing cycle. Of course, I won't go over my data usage since I pay for 3Gb's but I"m still disputing it. I spent 2-1/2 hours on the phone w/ ATT and various reps, and various departments. They even had the you-know-whats to tell me it's my phone and they transferred me to Apple!! They guy at Apple and I had a good laugh and he transferred me back to ATT.
Just and FYI-- data, especially roaming, CAN be delayed up to 30 days, so it doesn't have to be used the night or even day before. Try to think back to anywhere you went in the past month and if data could have been used. I, myself, didn't go anywhere or do anything different that would cause that much data. I don't even think I could use that much data if I TRIED. Even watching a You Tube video on 3G uses only 15mb of data.
And of course, I've only used 173 mb of data in 18 days which brings my total data usage for 4 months to 1123mb (1.1gb) just under 300mb/month.
There is an app called My Data Manager. Download that for your son's phone, it does not have to be running in the task bar to work. It tracs Wifi, Mobile, Roaming usage. It tracks by month, week, day and even hour. It tracks how much data was used WHERE. It also tracks usage by APP. It's awesome. I plan on making a darn spreadsheet to send to ATT just to show them I would NEVER EVER use 1.6gb of data.
Good luck with your quest. Hopefully you'll update here or maybe you can message me after you make a formal complaint , I'd like to see what they say. I will do the same.
