12-28-2010 03:32:04 PM
Hi. I hope you guys can help me out. This might be a bit long, bear with me. I've had my Quicksilver for almost a year, and it's worked well for me. Recently, my old computer stopped working and I purchased a "refurbished" computer. I installed the Quicksilver, and it(version 6.10.0025.0) installed fine. I was able to get onto the net with no complications. I completed windows updates, and anti-virus and spyware updates. Then the Communication Manager showed an update. I tried to install the update (version 7.02.0510.0). It didn't install though. It unzipped fine. It started installing fine. It even installed the new icon. But then it "rolls back", and deletes it informing me that "the install wizard was interrupted and couldn't install". I tried to reinstall it. It installs the old version fine, restarts, but it won't load the Communication Manager. When you click on CM, it comes up, but it informs me I need to install version 7.02.0510.0. I've deleted "Driver Installer", and repeated the steps and get the same thing. I called AT&T, and the person said I needed more Windows updates. I took my machine over to my mom's, who has comcast internet, hooked it up there, installed all the high priority updates they gave me. I tried again and got the same thing. I'm lost. Do any of you guys know the answer or should I just take it to my pc repairman. Thanks.
03-03-2012 01:59:35 AM
I had the same problem with the new version of Comm. Manager. I tried several times to make it work. Installing and uninstalling over and over again only to come to the same failed result each time. My only solution after months of frustration was to uninstall the new version for the final time and re-install the one that came with the quicksilver. Not the one that is on the AT&T Communication Manager disk, but the version that automatically installs when you plug in the device. But before you plug it in, you have to get rid of the old or should I say new version first or it will roll back the install every time which is extremely frustrating. Make sure you remove all the old versions including the one you are planning to use if it's not working correctly and delete the drivers from the add/remove programs file in the control panel as well as the drivers from your device manager in system properties listed under my computer. Uninstall the modem and the wireless network adapters associated with Option and/or Globetrotter. Then plug in the device and it should start the installation process. I wouldn't recommend installing Options Globetrotter driver either. I couldn't get it to run at all using their software. I don't have a wi fi card in my computer but I've heard downloading and installing Sierra Wireless watcher helps in that aspect. I also have to keep it locked in 3g mode because the signal isn't good enough to sustain switching back and forth between 2g and 3g. I live in the sticks so you may not have this issue at all. I had to improvise. Since this usb device didn't come equipped with an antenna, and I was using a pc not a laptop, that left me without the option of relying on mobility to seek out the best signal in the house. As a matter of fact, I didn't have a signal at all when I plugged it into my desktop initially, and as I said earlier, moving my pc around was not an option, so I bought a 6 foot usb cord and plugged it into the back of the computer. That allowed a little more range of motion, if you will. I then rigged up a moveable yet rigid harness extension for it that I affixed to the wall. (A contraption not unlike old fashioned rabbit ears.) This way, I could change the seating of the device when the signal wasn't strong enough and it would stay in place. I hope this helps as I know what you are going through. Good luck and take care!