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pamelaz
My Chat with AT&T support about this issue....not good:
Please wait for a chat representative to respond.
Welcome to AT&T Chat. My name is 'Ben' and I’ll be happy to assist you today.
Ben: Hello Mr. ! I apologize you are experiencing this issue today. I will be more than glad to assist you with your messaging issues.
Andrew: Recently, these messages are simply not getting through. I can send a normal message to my number@sms.att.net address from say gmail or hotmail and it works fine, but we cannot get the messages from this server to go through. The odd thing is that the server is still able to send to number@txt.att.net with no issues, but this is not preferred as all texts come from a new random phone number and it is not easy to manage them.
Andrew: THanks Ben
Andrew: I am trying to find out why these messages are not making it to my phone
Ben: The current way to send a message is number@txt.att.net. This may be why you are having the issues sending the messages in the other format.
Andrew: is sms.att.net not supported any longer?
Ben: It is possible that it isn't because we had made some changes to our sms systems a year or so ago. It appears that it is still only working with certain email providers. I believe this is the same issue that you are having. We all change to number@mms.att.net because of this.
Ben: That is for picture messages though.
Andrew: so, you are saying that only certain email providers can send to mms.att.net?
Ben: Yes, only certain email providers are able to use this format. Eventually, this will be completely turned down. I am actually surprised that it is still working. You are the first person in over a year that I have spoken to that is still using this format.
Ben: We were told it was discontinued.
Andrew: ok, this is quite disconcerting, because when messages are sent to txt.att.net, the sending number is a different number each time
Andrew: is there any way to avoid that?
Ben: That is because it is routed via a different routing number each time. We use LRN or local routing numbers to send these email to sms messages and that is why a new number shows up. All of these are AT&T numbers and non-functioning other than for these purposes.
Andrew: ok, so there is no way to avoid this? when previously using the sms number, it showed the email address as the sender, which was great, do these use different technologies?
Andrew: it would seem that functionality is now worse, would it not?
Ben: Well, it depends on the way you look at it. The change I believe was to hide the email address for privacy reasons. Also, we were having issues with customer trying to respond to these messages when using the prior format to send email to text. Since changing to the new format, we have had less issues with sending and receiving, but now a random number shows instead of the email address.
Andrew: ok, thank you, is there anyway for me to voice an opinion to have this reinstated? like a feature request?
Ben: The best way to get your opinion heard on this matter would be to call in to regular Customer Service and then ask to speak with Tier 2 Technical support. They will be able to pass it on to a higher technical department and have them look at this. The issues you are having may help them fix this service.
Andrew: thank you...I appreciate the explanation
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