05-05-2012 02:06:17 PM
I just got my go phone this past week. When I first got it all the features worked. Now a few days later I am not getting text messages that people are sending me. I will periodically get one, but not all of them. I took the battery out and then put it back in, but still no luck..anyone have any ideas? I don't really want to spend hours on the phone with tech support so I thought I would try here first..
05-05-2012 02:15:58 PM
05-05-2012 06:37:12 PM
without someone explaining, I am not sure how this helps, but I also discovered that I am no longer receiving texts as of 12 am May 2. This is a huge problem as I use sms for my job to communicate with fellow physicians. How do we solve this problem?
05-09-2012 02:10:53 AM
05-13-2012 12:50:33 PM
06-25-2012 12:37:13 PM
I'm having the same issue. I have a Samsung Infuse 4G and haven't been receiving texts for the past 3 days. But I can send texts, make and receive phone calls. After speaking to tech support for 30 minutes last night , they advised me to get a new SIM card. I got the new SIM card today, and still am not receiving text messages. I have also tried turning the phone off and on, and removing the battery, but nothing works. Does anyone know how to fix this?
07-29-2012 05:42:06 AM
Welcome to the club. I've been dealing with this for 6 weeks with no end in sight, and so have tens of other users. ATT does't know what ithe issue is but will not admit that there is one. Instead I have been shuffled from tech support to warranty to cancellations. It has been a real nightmare. If you want to know what to expect in the weeks to come, click on my username and see my posts from the last few weeks. See also bit.ly/attmiss2 bit.ly/attmiss3 bit.ly/attmiss4 bit.ly/attmiss5 bit.ly/attmiss6. Good luck! Please post here if you ever get your problem solved - no one else ever has.
05-05-2013 03:04:15 AM - edited 05-05-2013 03:05:27 AM
If it is receiving calls and not text, standard SMS, It's the SIM card as JFizDaWiz previously stated. Try either cleaning off the SIM card or purchasing a new SIM card. It could be dirty or worn from overheating/every-day use. I had this problem recently. I cleaned the card off and it worked like a charm.
05-05-2013 10:22:58 AM
09-29-2013 09:03:00 PM
I have the same issue of not getting text messages. If I look at my text history in att account, it shows me as getting texts, but my phone doesn't get any. This is my third phone witht the same issue. The third one is a new phone and new sim card, still same issue. Walked out of the tech center with the new phone with the same issue. Att costomer reps blame it on cell tower outage, but no other phone in the family has the issue and they seem to not know what the issue is.
11-03-2013 01:39:53 PM