07-11-2011 12:03:38 PM
I spent more than an hour with an ATT helpdesk person, going through reset twice, power-on/off, giving out the IMEI, and SIM number. However, I cannot access the internet when WiFi is OFF. I see the message "connection failed due to incorrect apn setting" when I select the Mobile Net. The ATT helpdesk person does not seem to know anything about this.
When I went through the help for this problem online, I see that the only thing out there is data plan may have been added for 3G and not 4G. However, ATT helpdesk keeps insisting that they have it set correctly.
Any help from anyone would be much appreciated.
07-28-2011 11:35:41 AM
An incorrect APN setting is referring to your phone. I'm guessing you have an HTC Inspire from your username, so I'll assume you at the very least have an android phone. If so, from the home screen hit menu>>settings>>wireless & networks>>APN and select the APN that's highlighted and edit it.
Proxy: leave blank
Port: leave blank
Server: leave blank
MMS Proxy: wireless.cingular.com
MMS Port: 80
MNC:410 (note. this could also be 310, 41 or 15)
APN Type: leave blank
Make sure those settings are there and give it a try (with wifi off to ensure you're connecting thru the cell network and not a wifi connection).
Hope that helps.
07-30-2011 11:25:23 PM
05-24-2012 05:43:21 AM
Thanks I used the settings you gave and it says connected but when i tried surfin in the internet... it won't work,, it says that the webpage is temporarily down or it may have moved permanently to a new web address... please help... i used an unlocked HTC inspire.. and my sim is a Gophone,,,
05-26-2012 10:16:52 PM
Why would you use a go phone sim, to bypass the $30 data plan? AT&T is going to pick you up for pay as you go data usage, then you will have a higher bill.
10-19-2012 09:36:46 AM - edited 10-19-2012 09:39:46 AM
I am trying these entries on my Infuse 4G but I still have no mobile network...can you suggest something else by any chance please?
PS - when I go back and look at the access point names nothing is listed there, not even the one I just added that you posted.
PSS - If the MNC isnt the right number, would that be a reason that the access point is listing?
10-19-2012 09:07:43 PM
AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.
Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.When the going gets rough, hide in a pillow fort and pretend you don't exist.
11-26-2012 01:37:30 PM