AT&T Mobile Transfer FAQ's

[jamileh]

What kind of data can I transfer using the AT&T Mobile Transfer app?

AT&T Mobile Transfer can be used to transfer Contacts, Photos and Videos.

How do I back up contacts, pictures and videos to transfer to a new phone?

There are 3 easy steps the customer can follow:

1. Check to see if both phones are eligible for AT&T Mobile Transfer. Check Compatibility.
2. Text ‘Transfer’ to 6583 from the old phone and receive a text message with the link to download the Mobile Transfer app and set up your account. This must be completed before the SIM is removed from the old phone. Important, this step must be complete before deactivating the old phone.
3. Follow steps 1-2 with the new phone and follow the prompts to complete the transfer of contacts, pictures and videos.

Can I insert a different SIM into my old phone and upload content again?

AT&T Mobile Transfer is limited to one upload. Changing SIMs on the original phone will not allow you to upload again without first removing the AT&T Mobile Transfer App and resetting the device.

Can I transfer other content such as music, wallpaper or ringtones?

AT&T Mobile Transfer is limited to Contact, Photos and Videos. Music can be moved with applications such as Doubletwist. Wallpapers can be set once photos are transferred. Ringtones will need to be downloaded again.

What network is best suited for using the AT&T Mobile Transfer app?

We recommend connecting to Wi-Fi before starting the transfer to save on your data plan. If your phone is not Wi-Fi compatible, you can still use the Mobile Transfer app; however, we strongly recommend an unlimited data plan on your account before beginning the transfer process.

Is there a charge for the Mobile Transfer app?

The Mobile Transfer app is FREE to existing AT&T customers and is intended for one time use at the point of upgrade or new phone purchase. We recommend connecting to Wi-Fi before starting the transfer to save on your data plan.

How long do I have to perform the transfer to their new phone?

Once you set up your account and transfer your content to the secure storage system, the application will tell you that you have 7 days to complete the transfer to your new phone. You will receive a SMS reminder at 72, 48 and 24 hours prior your content being removed from the server.

How many days can customers try the AT&T Mobile Transfer app?

AT&T Mobile Transfer can only be used to do a one-time transfer to the secure storage system. However, you can restore your data to your new phone as many times as needed within a period of 7 days.

Can customers that are new to AT&T use Mobile Transfer?

No, ONLY Current AT&T customers with a supported AT&T phone can take advantage of the Mobile Transfer app. PLEASE NOTE: You must have a supported phone for both your old phone AND your new phone in order to be able to complete the transfer using the AT&T Mobile Transfer app. To determine if you have a supported phone, please visit click here.

How much content can I transfer with this new app?

You will only have 2GB of storage for their Pictures and Videos.

1. For Contacts — Your Contacts DO NOT count against the 2GB storage limit. If the new phone does not support certain Contact fields, those fields will not be transferred to the new phone. Also 3rd party Contacts (e.g. Google, Twitter, etc.) are not backed up.
2. For Photos and Videos — If you have more than 2GB worth of pictures and videos, you can either deselect either pictures or videos OR you can delete unwanted files in order to get under the 2GB limit. If your current phone has a MicroSD card you can copy your media to that card and transfer files by physically transferring the card. If you move from a 3D phone to a non-3D phone you may encounter that the Photos and Videos may experience issues, due to phone limitations.

How long will it take for me to download the Mobile Transfer app?

There are a number of factors that affect the time to complete the transfer such as data size, connection speed and individual file sizes to know, therefore download speeds will vary. You will get an estimated completion time while the transfer is occurring. This will change as the transfer speeds change and will regularly update with an estimated completion time.

Most new/upgrade phones do not have a full charge. What happens if the battery dies during the transfer process? What happens if connectivity is lost during the transfer?

Most new phones have at least a ¾ battery charge from the factory so it should be enough power to complete the transfer. If the battery dies during transfer or if connectivity is lost, the Mobile Transfer app will read that as a connection error and the appropriate screen will be presented to the customer when they log back into the Mobile Transfer app. The data that was transferred before the connection was terminated would still be in the cloud and the customer will be able to continue the transfer from where they left off.

If I incur an error or for some reason can't complete the transfer, who can I call for assistance?

Customer can call AT&T Customer Care for assistance.

Will Mobile Transfer be compatible with all new phones as they are being introduced?

Customers can visit click here to see a list of compatible phones. This page will be updated as phones are launched and certified.

[21stNow]

Can customers who have text messaging disabled on their account use this service?  Step #2 is the reason that I am asking.

[jamileh]

That's a good question and I don't know. 

I'll ask and let you know what I find out.

I got the speediest reply ever

You can download the app directly from the specific app store for your device by searching for “AT&T Mobile Transfer”.  This avoids the need to send and receive a text message