BlackJack 2 Express mail during registration Error s7122

[ganicholson]

I have a blackjack 2, and up until Tuesday I had no problems with email.  Tues I called AT&T support about some problems with the phone that turned out to be hardware.  During the troubleshooting they had me do a hard reset on the phone, from that point forward I am recieving this error message when I try to setup my pop3 email account. 

It is hosted on godaddy so I know the email works, so I install expressmail via the download link sent to my phone, I DO NOT use the desktop part of express mail AT all or ever.  I updated my phone via the samsung website to the new moble 6.1, I get through the installation and setup of my pop3 email and get to the register step, it goes for about 10 sec saying register, then I get that S7122 error, unable to connect to server.  They sent me a NEW phone, Tried it with the original moble 5.1 that the phone had on it, same message, upgraded to the 6.1 and the same message again. I have talked to AT&T, and I am now up to the lvl 3 techs at samsung.

It seems to me that there is something simple not being looked at, but for the life of me  I cannot find it.  I Have tried to check the connection settings under settings/connection/GPRS and have found those setttings locked and unaccesitble, this was a fact on both phones as well.  I have searched on Microsofts Moble site and technet site with no results on  that error message.

Does anyone have  any Idea what the heck is going on, Oh, II can get to the internet and serf to whatever site I want to. so the phone has connectivity.  Any help would be apppreciated

Glenn

[wilcre ACE - Expert]

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ganicholson wrote:

     I have a blackjack 2, and up until Tuesday I had no problems with email.  Tues I called AT&T support about some problems with the phone that turned out to be hardware.  During the troubleshooting they had me do a hard reset on the phone, from that point forward I am recieving this error message when I try to setup my pop3 email account. 

     It is hosted on godaddy so I know the email works, so I install expressmail via the download link sent to my phone, I DO NOT use the desktop part of express mail AT all or ever.  I updated my phone via the samsung website to the new moble 6.1, I get through the installation and setup of my pop3 email and get to the register step, it goes for about 10 sec saying register, then I get that S7122 error, unable to connect to server.

     They sent me a NEW phone, Tried it with the original moble 5.1 that the phone had on it, same message, upgraded to the 6.1 and the same message again. I have talked to AT&T, and I am now up to the lvl 3 techs at samsung.

     It seems to me that there is something simple not being looked at, but for the life of me  I cannot find it.  I Have tried to check the connection settings under settings/connection/GPRS and have found those setttings locked and unaccesitble, this was a fact on both phones as well.  I have searched on Microsofts Moble site and technet site with no results on  that error message.

     Does anyone have  any Idea what the heck is going on, Oh, II can get to the internet and serf to whatever site I want to. so the phone has connectivity.  Any help would be apppreciated

     Glenn

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     Check this thread out. LINK

[ganicholson]

OK, thanks for the link I had found that one and none of the discusstion is applicable to my issue, I do not use gmail, I have my OWN email service that has worked with this phone upto the hardset they did to it this week.  I have hard set this phone 5 times before I posted with no change.  IT is express mail, I did setup my work email using active synd and it works perfectly.  So tell me why this error message has to do with my settings, IF they were incorrect I would have noticed that on the second or third time. 

I mistakenly hit the sovled button, the problem is NOT solved and here is a little issue that just showed up this morning, I cannot sync with the phone at all today, it gives me an error message that it cannot connect to the phonek, again yesterday I was able to sync with no issues.  I have been kicked up to the 3rd lvl techs at samsung and at the moment AT&T hasen't a clue what the issue is.

Glenn

[bdroad99]

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ganicholson wrote:

I have a blackjack 2, and up until Tuesday I had no problems with email.  Tues I called AT&T support about some problems with the phone that turned out to be hardware.  During the troubleshooting they had me do a hard reset on the phone, from that point forward I am recieving this error message when I try to setup my pop3 email account. 

It is hosted on godaddy so I know the email works, so I install expressmail via the download link sent to my phone, I DO NOT use the desktop part of express mail AT all or ever.  I updated my phone via the samsung website to the new moble 6.1, I get through the installation and setup of my pop3 email and get to the register step, it goes for about 10 sec saying register, then I get that S7122 error, unable to connect to server.  They sent me a NEW phone, Tried it with the original moble 5.1 that the phone had on it, same message, upgraded to the 6.1 and the same message again. I have talked to AT&T, and I am now up to the lvl 3 techs at samsung.

It seems to me that there is something simple not being looked at, but for the life of me  I cannot find it.  I Have tried to check the connection settings under settings/connection/GPRS and have found those setttings locked and unaccesitble, this was a fact on both phones as well.  I have searched on Microsofts Moble site and technet site with no results on  that error message.

Does anyone have  any Idea what the heck is going on, Oh, II can get to the internet and serf to whatever site I want to. so the phone has connectivity.  Any help would be apppreciated

Glenn

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Tell customer support that your account needs to be deleted from the Xpressmail database. After that has been done, re-register your device and see if that corrects your issue.