Chase

[mrd176]

I'm attempting to use the Mobile Banking app on iPhone with Chase.  Before today, Chase was always listed as "coming soon" within the application but just today I noticed it no longer says that so I decided to try to enroll.  I signed up for mobile banking at www.chase.com/mobile and got the activation code from Chase via text.  I enter that code and my mobile number on the activation screen within Mobile Banking and get an error message "Invalid Code - The code you entered is invalid or has expired.  Please try again."  I've tried getting a new Chase code several times but always get the same error.  Has anyone seen this or has anyone been successful in activating a Chase account in Mobile Banking on iPhone?  Thanks.

[jodenwlr]

I am having the same issue on my iPhone 3G.  I follow all the Chase instructions, but once I enter the received activation code, I too get the same error message.

[vemulasri]

Is anyone able to get it to work with Chase.  I am having the same issue and there is no help anywhere.   Any help would be great.

[tszefr]

Works fine.  Just signed in.  No good on chaseinnovation.com.  Not much at chase.com/mobile.  Went to chase.mobi and logged in.  It wanted a code and offered to send to phone or email.  Put in after it arrived. 

All is well.  Looking at account.

Phone:  W610i.  Browser: Stock S/E wap browser.

Could it be that "banking" app solves a problem that did not need to be solved, just like "Mobile Email?"  What am I missing?

[mrd176]

"Works fine.  Just signed in.  No good on chaseinnovation.com.  Not much at chase.com/mobile.  Went to chase.mobi and logged in.  It wanted a code and offered to send to phone or email.  Put in after it arrived."

Yes chase.mobi works fine.  Obviously that isn't what this thread is about.

"Could it be that "banking" app solves a problem that did not need to be solved, just like "Mobile Email?"  What am I missing?"

It's possible that could end up being the case, but until we are able to get it working and evaluate the features, usability, etc. of the app vs. the website, we have no way to know.

[gspohr]

You're not doing anything wrong.

Chase.mobi works with every other mobile device except the iPhone. I spoke with a supervisor at Chase Mobile Banking, and she said that's a known issue and that they're actively working on it. She said the problem is with the iPhone's ability to handle Chase.mobi's security feature. I tried going to Chase.mobi on my iMac, and I ended up with the same problem. So I suspect it's a problem with Safari, not the iPhone specifically. (Long-time Mac users can remember how spotty Safari 1.0 was with secure banking sites.)

I asked if they would turn off the automatic redirect and allow iPhone users to use Chase.com, as we always had before Chase.mobi launched, and she said it was a business decision not to allow mobile devices to access Chase.com and that the decision would not be reversed.

[Planet-Ed ACE - Geek]

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gspohr wrote:
You're not doing anything wrong.

Chase.mobi works with every other mobile device except the iPhone. I spoke with a supervisor at Chase Mobile Banking, and she said that's a known issue and that they're actively working on it. She said the problem is with the iPhone's ability to handle Chase.mobi's security feature.

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Incorrect.  Chase.mobi does work fine.  I and along with a lot of others have been using it for for some time now.  I just tried it again a few minutes ago to verify and its still good.

[gspohr]

Thanks for your helpful response. Glad everything's working for you, but my information isn't correct. Many iPhone users cannot access Chase.mobi. It's a known issue, and Chase said it's working on it.

[mrd176]

Never did get the AT&T app to work with Chase but just FYI for anyone else who was trying this on an iPhone - Chase now has its own standalone app available in the app store.  I tried it out yesterday and it seems pretty good.

[MissAllison]

I also downloaded the Chase app from the app store. It works out very nicely. I paid one of my chase credit cards through the app, was able to transfer money from checking account to savings account with no problem. It's one of my favorite apps! It's nice to be able to check how much money etc you have when you are out and about and away from your PC!

[dwsimpso]

More problems...

The mobi site does not handle cookies properly for the Samsung Impression SGH-A877. 

Chase never "remember me", and always says,"We don't recognize this device. As a precaution, we need to verify your identity in order to give you access to your accounts.  All you need to do is get an activation code."

Cookies are enabled and work just fine, and other Web sites have no  problems storing cookies.  Just Chase mobi.

Chase says it is obvious it is a Samsung problem.   I wrote in more detail in different reply.

[dwsimpso]

If your cell phone comes with the AT&T Mobile Banking application pre-installed, there is no way to activate it.

The "Activation code" sent from Chase, is not for the app, but for Chase's internal setup for you, and is entered into a Chase form, not the cell phone Mobile Banking application.

If you are lucky enough to be able to download the app, you get a activation code that is meant for the application.

AT&T's download site won't let me download the Mobile Banking application for my cell phone, even though it is pre-installed. So AT&T and Chase say there is no way for me to activate the app.