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Visitor

Posts: 2

Registered: ‎07-18-2012

During an active call on speaker the screen goes black and I cannot disable speaker.

‎07-22-2012 03:41:05 PM

When I enable speaker during a call my screen goes black and I cannot disable the speaker feature. How do I fix this?

Forum Contributor

Posts: 139

Registered: ‎06-16-2012

My Device: Samsung Evergreen

Re: During an active call on speaker the screen goes black and I cannot disable speaker.

‎07-22-2012 06:40:42 PM

During a call, can you press any other buttons and make the screen light up again? It sounds like the phone could be defective and you would have to call AT&T Warranty and get it exchanged. If you are within the 30 day return period, see if you can return the phone to your local AT&T store and get the phone swapped.

ACE - Czar

Posts: 1,703

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: During an active call on speaker the screen goes black and I cannot disable speaker.

‎07-22-2012 11:50:28 PM

Screen going black during a call is normal for many phones, to prevent unnecessary battery drain. There's so many brands of phones that work differently.

If Janisbrady can post the make and model, that will help.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Posted from Samsung GT-P1010

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