Xpress Mail COMPLETE MESS????

[lmorel]

Hello,

No one seems to be complaining about the Xpress Mail service or is it just me at the moment? We have more than 10 employees using Tilts and BlackJacks and we've got nothing but interruptions since last weekend. It comes and goes. I was without service for over 48 hours. Then it seems to be ok and now it's problem again. On the phone we get the eternal Error S7109: Cannot connect to server. Please check your data connection and try again". All of us. We reboot, checked the Xpress mail client on our PCs and it either says it's all fine on the PC or we get a disconnected message. If we try to reconnect (on the PC), it takes forever to respond and finally an error message pops up saying "Cannot find server" or we get the "invalid login and password" message.

Interestingly enough if we go to the web portal for Xpress Mail (http://xpressmailpe.cingular.com) and log in with our username and password, it lets us in and then we get the message saying the Xpress mail client on our PC is not online. So these issues have to be coming from AT&T and it seems that once a year we get at least one week of chaos. Anybody else?

[dsdmarin]

Ditto.....I am here in Long Island and have been having numerous problems with express mail and Microsoft Exchange,,, I was up in CT the other day and everything  was working perfectly. So I have to assume its the location.. I have a Fuze and I was amazed how well all the services were when I was in CT. and I got the same great results in Woburn Mass too...  But once i got back to Long Island the  bad service was back.... Is anyone @ AT&T aware of the issues are they working on it? Can you here me (us) now??........Nope.. 

[pjb3589]

Same problem here. Be nice if they fixed it...

[rfinglet]

I have been having issues all week long trying to connect with the desktop application. 99% of the time I am getting Invalid Login. I am using XM Desktop version 6.6.7.136

Message Edited by rfinglet on 06-26-2009 10:06:10 AM

[lmorel]

Same here. I just checked my client and it says invalid logins. Does AT&T actually care?

[jeffreytarantino]

I have had the same problem since last week.  I spoke to customer support and they indicated they did not have any problems.  The tech person I spoke with indicated it must be a problem with my desktop.

I did notice that I started receiving a Security Certificate error when I tried logging into the Xpress Mail web site, which I informed the tech support person of.  Again, the tech support indicated it must be a problem with my desktop.  I am not sure what else to do.  Thoughts?? 

[lmorel]

Things started to magically work for us 24 hours ago. Weird. Like I said, we seem to get trouble at least one week a year with that service. Everyone who seem to call them and ask what's going on when it's an AT&T network wide issue, never get a straight answer. The thing is, it's not an AT&T supported product. It's handled by Seven Networks. Seven networks will not talk to the customer directly. You call AT&T, then AT&T call Seven. I am an IT Manager so trust me, this is done for specific reasons (AT&T outsource support and cut back on cost) but it's really bad for us customers. There is no real way to escalate an issue and really understand what's going on behind the scenes. Man, the number of times I call tech support with many different companies and the number of times that you say one thing, and the tech support person hear something else!! It's crazy. Once I had to video record my finger pressing on a laptop and showing image distortion for the tech support guy to get it. We sent them tons of email but were stuck with one guy who was clueless.

Do you have another computer you can use to install the client and try again? Did you hard reset your phone? It's probably not you but go through all those steps and prove to them it's not you. Then again, they won't be able to really help you because whoever you talk to has no idea what higher level of support is actually doing with this service.

I can confirm that we had at least 7 days of glitches or no service at all. And because we have more than 10 Tilts, BlackJacks, etc it wasn't a coincidence and we had many different ways to try, test and troubleshoot. We used XP, Seven, Vista, etc. But hey, what do I know......

[tmiltner]

Same problems for the past week +.  "Error S7032 Cannot connect to server.  Please try again."  Have a Blackjack II and seems to crap out around 5 pm EDT and comes back in around 8:30 am EDT.  Currently not working - 8:15 am EDT.

[pjb3589]

This was working yesterday, but it seems to have stopped working again this morning. Sigh...

[Charley.Rose]

I've been having the same problems.  Now I just rebooted my desktop after installing Microsoft updates (IE 8) and I'm getting an errot message saying it "Can't find the serever.  Any possible link to that?  I had a connection all morning prior to the upgrade and rebooting.

Message Edited by Charley.Rose on 07-01-2009 10:53:58 AM

[jowebb]

I have not been able to connect since yesterday morning. I get "S7302: Cannot connect to server" on Treo 680.

On Windows client it says it is connected. But I tried disconnect reconnect just in case. Nothing has changed yet it says "Cannot Find Server" when I try to connect on Xpress Mail Professional Edition client.

Which server, Exchange or Xpress mail?

This happened before and after much futile retyping of account info it connected again. Not today though.

I've only been using it a couple of weeks but it is hideously unreliable.

I'd b grateful for any ideas on how to troubleshoot this/render Xpressmail usable.

Thanks...~J

[lmorel]

It's AT&T. If you upgraded IE, and other things and things started to work or stopped working, it's not you. I've been in that mess for over 10 days and I'm dealing with those issues all day long since I have to help users on my network. It has been up and down constantly. We are looking into other solutions.

CAN SOMEONE WITH AT&T come in here and post a status on what is going on and when they might fix it????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[tmiltner]

Been chatting with support for over an hour.  They are "elevating" the case.  There are log files in the c:\program files\xpress mail\professional edition folder (connector.log and slingshot.log).  Mine start on 6/21/09 - guessing that's when the fun began...

[lmorel]

Yeah, I was digging in those logs too. Noticed that they have 2 public IPs and using SSL port for it (443). Are the IPs listed in some of those logs 66.209.10.23 and 66.209.10.24? I noticed that they also use a specific hostname for each and I really hope they only rely on IP as DNS resolution can always be problematic.

Hey, when I give AT&T a hard time, and call their product "crappy", I have another one for you guys. Go look under C:\Program Files\Xpress Mail. And guess what? Notice how the next folder is spelled? Yep, "Professional Editon". Not "Edition", "Editon". Come on now................................................... It's pretty embarrassing. 

[jowebb]

Thanks for the replies. I appreciate knowing it's AT&T to avoid wasting time on local troubleshooting. Thanks also to tmiltner for the eon on the phone and getting it elevated.

It started working yesterday afternoon and was fine until late night. Early morning it failed again, then it worked then S7302 error again, and it just had one of it's interminably slow "receiving" moments but worked.. Back to random flakiness.

This product really doesn't create a good impression of AT&T on any level.

[jeffreytarantino]

Well, my desktop client just started working (9:30 am PST).  I didn't try to reconnect manually but it just connected it self.  We will see how things stay up today!

[steveyhl]

http://www.msnbc.msn.com/id/31667947/ns/technology_and_science-tech_and_gadgets/page/2/

[tullius128]

Well, after two blissful days with a stable connection, my PC Client went down at 9AM this morning...and hasn't been back up since. I am going to email the Senior Tech I worked with a few days ago (great guy, even callled me back to see how things worked out) but I'm guessing this is a problem between Seven and AT&T.

Anyone had luck with alternatives? Our exchange server hates RoadSync and I've never been able to get VersaMail (the Palm Treo client) to talk to Active Exchange. The rest of my offfice uses Blackberries. I suppose I'll have to look into that RIM to Palm client that was so hyped last year. Or get a Blackberry. But I despise the GUI. 

This is not pleasent.

[rfinglet]

I am not able to connect this morning 9:45am EDT

[SJHowell22]

Completely unreliable for the past week.  S7302 Cannot connect to server errors continually.

[lmorel]

Same here. We are now looking into other solutions. I need to upgrade my Cisco firewall and use in-house push technology. If you guys use an unlimited data plan already, see if you can forward your email to an IMAP or POP3 account such as Gmail. Then retrieve your emails on your phone by using this shadow account. For calendar, you can load Google Sync on your desktop. Either way, you can work around for "free". It's a pain in the butt but if I remember well, Xpress Mail is a free tool, right? You pay for unlimited but Xpress Mail is available for free. So AT&T could care less about all of this.

I actually have been looking at their iPhones and IPSec via Cisco to get emails from work. I read some good stuff on how UCLA get it working for their staff and students. Yeahy, yeah, I'm still going to give my money to AT&T but it's my fault for trusting them with Xpress Mail in the first place knowing it was a cheap product. 

[rfinglet]

At 1:02PM eastern I am now able to connect and sync.

[iray2000]

I've had my Tilt since last April. This is the 3rd time Xpress mail has stopped working. I cant send e-mail, I cant send text messages, and I dont get notified when I have a new voice mail. I call support and they tell me they havent heard of this issue. This is total BS...!!!! I've been told to do a hard reset. I've been told it's a bad tower. At this point I'm ready to ask for some MONEY back. Last time this happened I couldnt send e-mail or text for a month.!!!!! I've been with this "company" since they were called Air Touch. I've read all the threads regarding Xpress mail and they have NEVER responded. I know they watch these boards. I bet if I used some un-clean language they'll have something to say to me. So, before I lose it. The AT&T employee that is watching this board needs to pass this message along...

I'm ready to cancel my account if I dont get a response ASAP...!!!!  

[rfinglet]

The problem is definitely on the AT&T side. I was able to connect from my PC 3 times yesterday and sync my Tilt, however after about 10 minutes each time the server disconnected me. I have tried to connect this morning and no luck..... Say's "Invalid login"

[leonnoel]

I'm so glad that I'm not the only person having issues with this.  When I called support they had no idea what I was referring to.  I hope they get it fixed soon!

[iray2000]

Last night before going to bed I decided to try Installing Xpress mail one more time. Just because I like being frustrated before going to sleep. Of course, same result; nothing. So, this afternoon I'm on my way home from work, and while I'm sitting at a red light I wanted to see if I missed any calls while blasting the radio. Guess what I see on my Tilt...??? I have new E-mail...!!!!! Just like that Xpress mail is now working. Hmmmmm... I publicly threaten to cancel AT&T last night. Then the next day everything starts working without me doing a thing to my phone. That tells me that you guys (AT&T) know exactly whats wrong with Xpress mail, AND how to fix it. When Xpress mail goes down again; ( and I'm pretty sure it will ) if support tells me it's a bad tower, or the problem is my Tilt, I'll be able to say the problem is on their end. And I WILL expect AT&T to fix the problem ASAP..!!!! As it stands right now, I've paid for service that I was not able to use because of AT&T's lack of support to PAYING customers. WE, as loyal paying customers SHOULD demand credit for every day that Xpress mail was "down". They cannot claim ignorance to this problem anymore. AT&T, yeah... you guys watching this board. You need to call me and offer to pro-rate this months bill. The California PUC will get a call from me tomorrow.. This is the result of deregulation. I'm tired of being ripped off. 

[pjb3589]

Mine's been up and working since yesterday afternoon. Hopefully it stays up this time...

[leonnoel]

Well I was pretty excited when my e-mail was being pushed from yesterday around 2:00 pm to this morning around 7:30.  At 7:30 everything went to heck again.  When will ATT get this fixed.  I'm tired of calling support and they have no idea what I'm talking about or they say its my problem with my desktop.  I'm,just curious, did anybody else notice that it has worked for about 18 hours and now it does not??  What other options do we have?

[lets456]

Yesterday I uninstalled every component of Xpressmail (even registry entries) and reinstalled. Wow, it worked for 20 hrs then it just went out. After reading posts I realize it's not my computer or network it's ATT. Their customer service is absolutely NO HELP! I just have to put up with this for another week as our company will be switching carriers and to a BB server because of ATT's incompetence. I can not believe this has been going on for weeks!!! For personal junk I'd expect this, but for business it's totally unacceptable!

BTW, the error I was getting was "can not find server".

[rfinglet]

Xpress mail just logged me in @ 1:32PM Eastern