Xpress Mail S7122 error. was working previously but has stopped working

finnman69 · ‎01-08-2009

Same error since new years eve. When i try to send out mail, it goes right to the outbox and does not send. If i hit manual sen/receive I get an S7122 error. In the log i get the same S7122 error for automatic and manual send receives. When i re-register I get any mail waiting to come in if nothign is waiting to go out, but nothing sends out. If mail is wiating to go out I get S7122

Using verizon.net on an ATT Tilt.

I got up to level 2 support and have tried a hard reset, deleting and reinstalling Xpress mail. We also tried using Xpress mail with gmail instead of verizon and xpress mail is working with gmail, but not verizon. I tried to reenter the verizon settings manually under a new POP account but no luck. I even read trying to set the verizon outgoing port to 587, no luck. So it's something relating to outgoing mail and verizon.

Normal mail accounts from the phone are working fine.

Suggestions?!?! Bummed Xpress mail is no longer working.

Stevepse · ‎01-15-2008

I am having the same issue with Xpress mail and my Verizon mail account, but I have a Palm Centro. I figured it was something that I was doing but agree I noticed it just after the new year. My Gmail and Hotmail seem to be working without issue.

Message Edited by Stevepse on 01-09-2009 07:39:56 AM

sedurnin · ‎01-12-2009

I am getting the same error as well with an AT&T tilt since January 1st. It says cannot connect to server. If I look at the server gateway it is wireless.cingular.com and the server address is http://mmsc.cingular.com. Mayber AT&T changed the server gateway. Let me know if you anyone has ideas.

jodido47 · ‎01-14-2009

Glad to hear it's not just me. Xpressmail downloads fine, won't send. Regular email on my Treo 680 does both, so obviously something they did to xpressmail to ring in the new year. Typical.

finnman69 · ‎01-08-2009

We should all contact customer support, try to get past level 2 support so they dont punt to Verizon.

jodido47 · ‎01-14-2009

I actually think the problem is with Verizon--everyone posting here is a Verizon customer, right? I just finished a 45-min "chat" with AT&T and they're kicking it upstairs to a network engineer. Meanwhile someone should contact Verizon. I'd do it but I don't have another hour to spare right now

johnnychemo · ‎01-14-2009

You can add me to the list of Verizon users who can't send mail and get the same error code.

jodido47 · ‎01-14-2009

Spent another hour on the phone with AT&T. At least they seem to be trying. They're passing the problem along to an xpressmail expert. I was pretty sure the problem was with Verizon but I tried the xpressmail/AT&T SMTP server and got the same error message, so now I think it's on the AT&T side. Everyone, keep us up to date if you get anywhere with this.

Waterboy99 · ‎01-17-2009

I'm another verizon customer that can't get my email as of about a week ago. I have a Tilt, and I get the same Error S7122.

Message Edited by Waterboy99 on 01-17-2009 08:59:08 PM

tamanaco · ‎03-10-2003

You can also add me to the list of AT&T users with Verizon email accounts getting the S7122 error. The Outlook client on my work laptop and on my desktop at home are still working without any issues against the same email account. I have not changed any settings anywhere. XpressMail had been working without any issues for a long until Friday 01/16. Something changed in the AT&T side as my wife's BJII is also getting the S7122 error.

tamanaco · ‎03-10-2003

Well, the holiday is over... any word from those in the know as to what, if anything, being done in the AT&T side to solve this S7122 error for customers with Verizon email accounts?

tamanaco · ‎03-10-2003

Can't find a way to edit the previous posts... so here I go again.

The only way that I can get "new" email via XpressMail is by re-registering the Verizon acount again and again. Every time I re-register I loose the emails that I have saved in my phone as they're deleted every time I re-register. Using this method I can only downloads "new" email.

Anyone in Verizon land working on this?

finnman69 · ‎01-08-2009

Every time I rergistered it only worked to download once, but I could never send out.

tamanaco · ‎03-10-2003

finnman69 wrote:
Every time I rergistered it only worked to download once, but I could never send out.

Same here... C'mon Verizon... is going to be a week tomorrow without XpressMail service... This is unacceptable!

Message Edited by tamanaco on 01-22-2009 08:13:58 AM

johnnychemo · ‎01-14-2009

I found that by deleting mail in the outbox, it will allow you to receive new mail. My thinking is that every time it checks for mail, it attempts to send mail first. When it pukes on the mail it can't send, it stops the whole send/receive process.

finnman69 · ‎01-08-2009

I also got it to work once if there was no outgoing mail. It's the outgoing mail server connection that's crapping out.

Waterboy99 · ‎01-17-2009

OK, I checked, and sure enough, there was something stuck in my outbox. I deleted it, and I was able to receive about 10 emails from Verizon. So, at least we identified that we cannot send. That narrows it down.

I have been on the Verizon web site, where they tell us to go to solve problems. It's like finding your way through a maze to try to send them an email. I understand that they want you to use their FAQ's and knowledge base, but, come on, let's see some customer service.

Stevepse · ‎01-15-2008

UPDATE -

Level two help called me back and requested my logs from Xpressmail. Forwarded to him and he is escalating ticket to Seven which is the application vendor. More news to come... I hope

If you do not want Xpress to hang up, just do not sending anything via Verizon for now. FYI, on my Centro I was able to use the built in Email client with out issue to send and receive email. I have disabled my Verizon account on Xpressmail and not having any issue.

Message Edited by Stevepse on 01-23-2009 01:22:32 PM

tamanaco · ‎03-10-2003

Stevepse wrote:
UPDATE -
Level two help called me back and requested my logs from Xpressmail. Forwarded to him and he is escalating ticket to Seven which is the application vendor. More news to come... I hope
Please, keep us updated. I also disabled Xpressmail in the meantime, but would like get back to Xpreesmail push email.

tamanaco · ‎03-10-2003

Tomorrow will be two weeks since sending email with XpressMail via Verizon is broken. I guess this problem has zero priority at AT&T. The issue has to be with AT&T as all my other email clients continue to work without a hitch.

Stevepse · ‎01-15-2008

tamanaco wrote:
Tomorrow will be two weeks since sending email with XpressMail via Verizon is broken. I guess this problem has zero priority at AT&T. The issue has to be with AT&T as all my other email clients continue to work without a hitch.

I got a call from a level 3 HD person yesterday and she used my login ID to check on an LG device and got the same error. She was going to test with another Verizon account from someone else that was having the issue. So they are trying to work the problem. The only way that we can put a fire under this is to call it in. And when you do make sure that they open a ticket up on it and forward onto the next level.

finnman69 · ‎01-08-2009

I have to assume there are hundreds if not thousands of ATT/Verizon subscribers...all who are having this problem.

Stevepse · ‎01-15-2008

Sorry for delay in posting

2/6 Update from ATT rep:

We are still testing. I spoke with Verizon tech support yesterday. They said nothing changed on their end. I will be contacting our Network operations today to see if they can run a trace.

Good news I am still getting emails from them

tamanaco · ‎03-10-2003

It is now OVER A MONTH since I reported this problem here in the forum and to the AT&T support folks via the 800 number. The support folks that I have contacted either don't know about the problem or tell me that AT&T is working on it. Of course every time I call them they ask me to re-register the client or to uninstall and install the Xpressmail and to reset my phone. Well that does not fix it... does it? How much longer is it going to take to resolve this problem? Other folks are reporting the same problem, but under different subjects... like... "I can't send mail. This is completely unaceptable. I will tell everyone that ask to stay away from Xpress mail as it lacks adequate support from AT&T.

Message Edited by tamanaco on 02-14-2009 02:51:43 PM

Message Edited by tamanaco on 02-14-2009 02:53:27 PM

kfax6 · ‎02-18-2009

Try re-registering xpress mail using "other pop" as the email provider. On the incoming server put incoming.verizon.net (port 110, does not require SSL), for user name put just the first part of the email address (before the @ sign), for outgoing server put cwmx.com (port 25, does not require SSL or authentication).

Should work. Good luck!

finnman69 · ‎01-08-2009

This worked for me. Mail I sent from gmail took a couple of minnutes to push through though. Sometimes longer. xpress mail seemed to be faster before.

Can someone explain what the cwmx.com outgoing server is and does? Does this route outgoing email from the phone to verizon's outgoing server?

Question. In the xpressmail settings if I enable scheduled updates I assume that will suck up battery life correct?

Message Edited by finnman69 on 02-18-2009 01:33:10 PM

kfax6 · ‎02-18-2009

cwmx.com is AT&T's outgoing server, it should generally be used as the outgoing server for all email accounts setup on mobile phones. Stands for cingular wireless mail exchange.

finnman69 · ‎01-08-2009

If cwmx.com is the standard outgoing server, why do none of the AT&T tech support people know this?

BTW, my xpressmail IS NOW WORKING using cwmx.com as the outgoing server . I also had to enter my username as my full email address including verizon.net XXXXXX@verizon.net