05-13-2012 02:08:17 PM
When is AT&T going to wake up and fix this problem? There is no reason for this to continue except for a blatant disregard of customer satisfaction on the part of AT&T. Get your head out of the sand and fix it AT&T
05-13-2012 02:27:34 PM
I agree. This is absolutley horrible. AT&T says it's Outlook and can't seem to remedy the problem. I have called before and been told that we needed to make sure my password was correct...I was in astonishment that they even asked me that but I was polite and followed the directions. We were unable to figure out why Outlook continued to ask for the user name and password. I am able to receive the emails on my phone; however outlook continues to be a problem and I spent an hour last night going through these forums only to realize that no concrete solution has been found. I don't dare call the customer service line anymore because I don't want to hear "let me transfer you to....or I'll have someone call you back". This is unacceptable and a solution needs to be provided. What a shame that the reputation of AT&T has gone downhill so quickly...
05-14-2012 11:00:25 AM
I have just wasted an entire morning to resolve this issue, to no avail. Just downloaded the ATT Troubleshoot and Resolve tool, and guess what - it is producing error messages. You cannot change the password, even when prompted, because the tool sends an error message that "webpage not found" . Am now on the "live chat" which is telling me that "you are next in queue - estimated wait time is minute". That was 5 minutes ago.
From the lack of ATT response on this forum, I am assuming that ATT really does not care.
05-15-2012 05:33:57 PM
I found the other Outlook 2010 problem discussions on this forum. Now i can't search and find them again.
Looks to me as if someone is designing their stuff to maximize frustration.
But what i did read, indicates a large number of other people have followed AT&T's directions and those directions are wrong.
Also that AT&T is trying to push their customers to use webmail. In fact new customers who signed up after Junw 2011 have no other option, that's what the U-verse web page says. It's us older customers who know we're being treated badly.
05-16-2012 07:50:27 AM
Hello and thank you for sharing your experiences. I'm sorry to about the continued trouble. If you've already tried the following steps depending on the email client you are using..
Set up an email client for AT&T email (Must specify email program)
Please send me a Private Message with your name, account number, phone number and the best time to contact you. We'll get you in touch with the group that can look into it.
*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
Private Message (ATTCustomerCare for account specific help)
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
05-22-2012 06:40:30 PM
I have set this up at least a dozen times. It will work for a day or two and then it will not - the box with password request keeps popping up and the message is that the server does not recognize password or e-mail. I am really frustrated. Why does it work for awhile and then quit working??? I have followed the directions completely. Does it have anything to do with the address being the sbcglobal.net address? I am ready to scream!
06-06-2012 06:12:28 AM
Come on AT&T,
I should have looked here first but instead did the 2 day of frustrating self-help, then the online chat with a helpful guy named "Sylvester" who could have just told me this was a known failure of AT&T to figure out how to support a simple POP3 settup on the most widely used e-mail host. After the "does this link of screenshot self-help two-step" he refered me to the fee based service....
Really! AT&T was going to now charge me to tell me they do not support Outlook connections??????
WebMail is not a replacement for Outlook. Is there a fix out there for this? Changing my email address right now is not a path I want to go down here.
Who at AT&T can give us a real answer!!!!!!!!!
07-12-2012 06:36:49 PM
My wife and I share a computer and we have our own user accounts. Every 7-10 days I have to reset her ATT email password because Outlook 2010 stops being able to download her email from the server. When I go to my user account on our PC, Outlook has never had a problem (yet). But she can use webmail and her iPhone/iPad with the same password without any problems. I've called AT&T and all they tell me is to reset her password because someone may entered the wrong password too many times and locked her out. If that were true I would think her other mobile devices would stop working too. We always keep the save password box checked when setting up the account in Outlook, so we never have to enter it.
I will hope that someone will have a solution for all of us. It's frustrating that I have to reset her password to get Outlook working again, but then I have to reset her password on all her other devices.
09-24-2012 03:38:51 PM
The following solution worked for me (I kept all settings the same as before--pop.att.yahoo.com/port 995 and smtp.att.yahoo.com/port 465, SSL enabled):
I removed the most recent Microsoft update for Outlook 2003 (I didn't think to save the number of the update--sorry!), which was automatically installed in mid-August 2012. I did this using Control Panel (Add or Remvoe Programs). As soon as I completed this uninstall, the settings worked as they had before. I hope this helps someone!