COMPLAINT

[jeremygreen1]

Well, this is absolutely ridiculous.  After contacting tech support this morning, being redirected, put back in queue and then talking to -- yes -- tech support again, I was told to come here.  I had no desire whatsoever to sign up for, yet, another account  I did not want to sign up for any kind of email specials, but it looks like I'll be receiving them now because AT&T won't let you file complaints to anyone online.

Since December, I have been calling AT&T tech support to try to find out the cause of my internet disruption.  One tech told me I had to enter some secret password.  Another tech tried to sell me on a new modem.  Yet another tech did a line check and said there was nothing wrong.  I moved.  They charged me $40 to switch my account.  I get to my new place, and the connection is worse.  It goes out nightly.  I have to call them.  The reboot my comptuer.  I wake up in the morning, and it's down again.  The DSL light flashes red, then green and then red again.

I tried to explain to everyone that I have no problem switching to Time Warner.  The only reason I haven't yet is because I'm lazy.  Thank you AT&T for making me so energized to make the switch.  The service I have received over the last few months and especially in the last few days has been horrible.  What you don't seem to understand is that all the "nice" talk in the world will only get you so far because action has to be taken.  Why do I care if everyone is calling me 'Mr.' if my service -- which I pay a premium price for every month --  is constantly down?  Now, I really don't expect to receive any kind of notification from this post other than it was removed.  Just understand that I will be making the calls in the near future to switch service providers.  I will never use an AT&T service again.  I really am not opposed to even starting my own blog or site explaining why people should never use this service.

It's amazing that there is no email address or system to allow an unsatified customer to file a complaint.  AT&T you have become too greedy.  Your only concern has been with making sales and not keeping customers.  Thanks for nothing.

[angelsrun]

AMEN!

[jdmedeir]

your post won't be removed, [Per Guidelines:  Keep it Relevant and Appropriate].

[CrashGordon]

Just another example of them (AT&T) wasting your time. Posting here is just as pointless as making the phone call(s). There is NO actual support here, despite the fact of what the button at the top labeled Support says. I think most of us in this forum can relate.

If you have other options for service, seek them out. There's no way they can be any worse than AT&T.

[Kathy Rothen]

I am right in the middle of this same situation right now!!!! I have been going through this with ATT for months & months now...I feel embarrassed that I have even put up with it this long! But after reading your blog, I HAVE TO MAKE  A DECISION! Nothing is getting better & they don't care about thier customers like they say! I wish there was a class action suit against this company because I would be right on it! What's worse is that I just paid these people last week $270 of my hard earn $ for services  I can't even get! My internet & tv have been down for over 2 weeks, it was down for almost a month around xmas...they know what the problem is, its the 50 yr old phone line that runs on the poles is too old & needs to be replaced. They have put our family through the same bull that you've gone through and it's ridiculous! I swear they train thier supervisors to dodge & weave complaints...they do not follow through. Once again...the big companies win...customers lose!

[Grunfloz]

That's why I'm so annoyed with them--they're the only game in town here and they know it.  I love my new neighborhood but I really miss my Verizon FIOS.

[andreappq]

dont even buy u-verse....i bought u-verse like a month ago finally got the modem and on the installation day the internet never worked. I had to wait for two days so that it could start working. In the meanwhile, I had to call att customer service thousands of time. I didnt mention that my phone land wasnt workng. i spent the whole weekend calling them and they would keep transferring me from dept to dept and no one could help me? are u kidding me? and now they are telling they are gonna charge for sending a technician to fix the problem. Im following all the instructions correctly but it just doesnt seem to work. do u think it is fair to pay for a technician? u guys at at&t should make more sense and really work on your customer service. Ive had att wireless phone for about 7 years phone land for about 4 same as dsl, now that i try ur new service u-verse i get all these problems... is this the kind of pay u wanna give to your customers? i really hope u they fix all this... all i can say this is too messed up

[spd2demun ACE - Master]

I don't recall seeing your posting on the Uverse forum, but you can ask for assistance there.  Just look for Uverse Forums atop each page (under the orange Shop button).

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andreappq wrote:

dont even buy u-verse....i bought u-verse like a month ago finally got the modem and on the installation day the internet never worked. I had to wait for two days so that it could start working. In the meanwhile, I had to call att customer service thousands of time. I didnt mention that my phone land wasnt workng. i spent the whole weekend calling them and they would keep transferring me from dept to dept and no one could help me? are u kidding me? and now they are telling they are gonna charge for sending a technician to fix the problem. Im following all the instructions correctly but it just doesnt seem to work. do u think it is fair to pay for a technician? u guys at at&t should make more sense and really work on your customer service. Ive had att wireless phone for about 7 years phone land for about 4 same as dsl, now that i try ur new service u-verse i get all these problems... is this the kind of pay u wanna give to your customers? i really hope u they fix all this... all i can say this is too messed up

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[Dixon7]

Hot off the press -- AT&T retains their title as the world's worst company, with the worst customer service by far.  Congratulations!!  I have posted, begged, called, written, tweeted and cried trying to get help.  We have two cells phones, which are both used as business lines.  We cannot make or receive calls because people can't understand us because the quality of the call is so poor.  We cannot receive calls - we have the phone in our hand and it doesn't ring or show a history that a call was received, yet we get a ding for a voice mail that was mysteriously received.  AT&T's response has been to tell us to go outside to make a phone call.  We are moving and the house we bought has ZERO coverage for AT&T.  Verizon works great, but not AT&T, whether it is our phone or contractors that tried.  When I asked AT&T to let us out of the contract because we can't make phone calls when we are in an area of "excellent coverage", much less in one with zero coverage, they stonewall and will not work with us at all.  We are desperate -- we tweeted about an issue with Wells Fargo and got a response within an hour.  It has been a week and no one from AT&T will respond.  This is a sad situation for such a fine company.  Any ideas would be appreciated. 

[Yanovale]

Complaints to AT&T fall on deaf ears. This is the complaint I sent the FCC (http://esupport.fcc.gov/complaints.htm) ...

On 5COT2011 — I called AT&T to cancel an EMAIL account (only) for which I pay $7.95 per month. I was transferred to 10 different people: Marla, Jay, then Miguel, God Bless him, passed the baton to a completely different company, called Movearoo, (supposedly an AT&T vendor). Then the Moveroo gal, "Erica"  sent me back to AT&T to Nick, then Adam, who sent me to Mark, then Ronnie, then Alma and Kate, who hung up on me. These are all the #'s they gave me, in order, and in each case no one could assist me, rather they just kept giving me another number, and saying, "I'm sorry," They don't need to tell me that. They are SORRY. Here are the numbers: {Personal content removed for safety} I am not making this up.

After 1.5 hrs. I called my bank to place a stop payment on the monthly debit. That cut the last shred of thread linking me to this horrible company.

AT&T has a customer service system set in place NOT to service customers. What was Steve Jobs thinking? 

[stevelnew]

AT&T has become a joke in the past cpl of years... Sad thing is I don't have much to choose from. I left for about 2 weeks to go to Comcast for their bundle program... (which was a joke as well) After just 2 weeks I went back to my old system. Somehow I ended up with 3 AT&T accounts. After just 2 weeks our service was turned off. When we called to find out why... They actually told us they didn't know why, and that we would have to wait literally a few weeks before someone could come out and set us back up!?!?!?  I asked them why... Seeing they push a button to turn us off... We didn't need someone to come out to turn us back on. We have had their service for over 4 years... We have everything we need. After a long discussion... They ended up sending someone out the next day... Between 8am and 8pm!!! (of course)

After my wife sat there all day we called and they informed us they've already been here and left!!! Thanks for letting us know!!!

Through all that... We now have 4 accounts!!! And we are getting mail from them stating our service is going to be cut off due to non payment. We have called several times (literally more than and hour each time) to try and get those other accounts off our names and closed since we've never used them... And we have been told at least 5 times that they are closed and we have nothing to worry about...By the way... How many times can you get transferred to the same phone number!?!?!?!

Today I am writing this from my work computer due to our service being turned off AGAIN!!! My wife is at home waiting from 8am to 8pm once again!!! (will they let her know they came by this time?)

I have also received 4 welcome boxes with cat 5 cables and other garbage I don't need. I wonder how much money they wasted on that alone!!! Cause guess what?!?!?  This isn't the 1st time this happened to us... We went through the exact same thing 4 years ago when we moved into our new home.

Great Job AT&T. Not sure how you are staying in business.

It's time to clean up the mess AT&T.

A very unsatisfied customer,

Steven

[edited for privacy]

[jamileh]

I'm sorry that you've had such a difficult time. I received your private message as well and responded with a request for contact information. 

Please take a look when you have a moment. 

[NS2SpeedyDNSdot…]

HAHAHAHAHAHAHA! Wow, good thing we can all stay "anonymous" behind our fake user id's. Everyone in this discussion is the same person except for 3. Nice escalation Noah

[deathstriker80]

I would file a complaint with the BBB and the FCC because it doesn't seem that att will help you resolve the issue.  I've been having an issue since 6/14 with an upgrade phone I never received and a renewed contract that shouldn't have been renewed...no resolution just transfers, let me look into it, I'll have a manager call you back, etc.

[deathstriker80]

Well, I would cut my losses since it doesn't seem like anything will be done to help any of you and go with another company that's going to value your business.  Oh and like I suggested before, file a formal complaint with the BBB and FCC.  It might not get you anywhere but at least you can vent.