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Visitor

Posts: 2

Registered: ‎08-21-2009

Can't Upgrade Sub-Accounts

‎08-21-2009 02:15:41 AM

Ever since the merger with Yahoo I haven't been able to log into my bellsouth.net sub-account. I logged in with the primary account, went to mange sub-accounts, clicked "upgrade Sub-Account", entered in the password for the sub-account to verify & I get the message "Error: Unauthorized to visit this page" "Sorry! You are unauthorized to view this page" I know the passwords are right, I have to be authorized or I wouldn't have gotten as far as I did. Is there something I'm doing wrong? also it does that for both sub-accounts I try to upgrade.

Warrior

Posts: 639

Registered: ‎09-02-2009

Re: Can't Upgrade Sub-Accounts

‎08-21-2009 05:49:14 AM

Try to visit this website --> http://att.yahoo.com and then click on the 'Please Sign In' link on the upper-right corner of the page. Login using your complete email ID (@bellsouth.net). If it allows you to login to that page, then that ID has already been successfully migrated to the new AT&T Yahoo! portal.

If it does not allow you to login to that site, try to go here --> http://webmail.att.net and then login using your sub-account email ID. If it allows you to login to this portal, then that ID has not been completely migrated to the new Yahoo! yet.

Hope this helps.

Visitor

Posts: 2

Registered: ‎08-21-2009

Re: Can't Upgrade Sub-Accounts

‎08-21-2009 12:07:11 PM

thanks worked perfectly

AT&T Internet Expert

Posts: 99

Registered: ‎08-20-2009

Re: Can't Upgrade Sub-Accounts

‎08-21-2009 12:18:52 PM

Hi Heath!

We are glad to hear that your issue has been fixed by the help of this forum. Thank you for acknowledging Akee's efforts in providing you a resolution by using the "Accepted Solution" feature.

You may also give kudos points as another way of acknowledgement. We value your contributions!

Thank you!

Warrior

Posts: 639

Registered: ‎09-02-2009

Re: Can't Upgrade Sub-Accounts

‎08-21-2009 06:20:11 PM

Heath wrote:
thanks worked perfectly

You are welcome!

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