06-17-2012 08:11:16 AM - edited 06-17-2012 08:58:54 AM
After receiving complaints from my contacts about receiving spam emails from me, I found that my account was being hacked. Yahoo's recommended solution to stop this begins with changing your email password. Easy enough, so I log into my account, go to Account Information, then to Manage Passwords and Account Security. This is where the problem is - the page that opens is a stripped down version of the uverse home page - it looks as if all HTML content has been blocked. I log in to uverse, go to email support, it asks me to log in to email, so I do, then I try to change the password, then it takes me back to the stripped down uverse page and it just keeps going around in a circle. I have been trying to resolve this for over 2 hours now. Any guidance, advice or information would be much appreciated!
UPDATE: After my original post, I found this on another thread and it worked! If anyone is experiencing a similar problem, you can find this under the thread "Can't change Yahoo email account password"
I was in the same situation as the original poster. I created a free Yahoo email account in 2003. In 2004, I got AT&T DSL and was given an sbcglobal.net email that was merged with my Yahoo account. I cancelled my DSL account three months ago, but my accounts remain merged. My contacts also started receiving spam that appeared to be sent from my email account, so I needed to change my password. But I quickly found out that it was nearly impossible to change my password because my Yahoo account was still merged with my AT&T (sbc) account. After a lot of time and effort, I finally spoke with someone at AT&T today that knew exactly what to do. After verifying my identity, she reset my password and sent me to a specific web address. She told me that I should save the address because I could go to it at any time in the future to change my password. Just go to http://tinyurl.com/37s7eba . When you get to this page, you must enter your sbcglobal.net (AT&T) email that was merged with your Yahoo account, along with your password. After you do this, you will be taken to a page where you can change your password. When you change your password from this page, it will also change simultaneously change the password for your Yahoo email.
09-16-2012 07:08:59 PM