Cannot access Suspended Bellsouth.net e-mail

[kse1962]

I am completely frustrated. I have spent the entire day talking to various people from AT& T, all who have given me different answers. I was even directed to a webpage that I thought was affiliated with AT & T, but was an outside company trying to charge me to set up a new yahoo account, and I was told there is no way to access my account. I currently have a free att e-mail account although it was affiliated with a DSL account for many years until we moved to a new area that did not have AT & T Uverse.  My e-mail was hacked a few days ago and started sending out multiple bogus e-mails. I received an e-mail from AT & T telling me that they had shut it down for security reasons and gave me a phone number to call for help with passwords. Not one person I have spoken with can give me an answer. When I try and log in with my e-mail and use my new password, it says the account has been suspended by the master e-mail on the account which is my husband's.  But, we have no idea how to "unsuspend" it.  I have a copy of an e-mail from January 2005 that has all the original info and the addl. e-mails assoc. with the account including mine and my sons.  I have so much on this e-mail account, and I have no way of informing all my contact lists if I have to set up a new account.  I am hoping someone fromm AT & T reads this and tells me they can help me.  I am at my wits end. Thanks!!

[jamileh]

I'm sorry you're having trouble accessing your email. Please take a look at this link for assistance with resetting your password: http://www.att.com/esupport/article.jsp?sid=KB413495

If you did not enter an alternate email and Zip Code when you created your email account or you do not recall these details you must create a new email account. We are not able to reset passwords for email accounts without one or both of those pieces of information as they verify that you are the owner of the account.

If you are not able to reset your password using the steps outlined in that article and you both entered and recall your alternate email address and zipcode, please send me a private message (link) with the following information:

Full Name:
Phone Number:
Best Time to Call:
Email Address with issue:
Alternate Email Address entered when account was created:
Zip Code entered when account was created:

[kse1962]

I cannot thank you enough.  I heard from Nicole who sent me an e-mail with instructions on how to unsuspend the account. 

[jamileh]

That's great! I'm glad Nicole was able to help and kudos to you for holding on to all that old account information. That was extremely helpful.

[Nietzsche66]

Sure would be nice if you SHARED that solution!

[Nietzsche66]

WHAT is the solution??? I have all the info. I've ever been given or created for the account that I cannot access and is ostensibly "suspended"

[pow4077]

Can you send us the instruction . Where having the same problem. It would be greatly appreciated. 

[MQ23]

Please I need help!

I am having the same situation my bellsouth account have been suspended by the master account and I don't know how to unsuspend the account. This an important email for me.