01-31-2012 09:59:20 AM
Can anybody tell me the easiest way to change my password for my att.net email? (It is NOT the same password as our AT&T account, and this email is NOT the contact email for our account.) I don't want to change the password for my email account and then have the entire AT&T account stuff be changed.
I've been around and around on this website, with no luck. I tried the "Contact Us" crap, and the site never loaded. I tried searching for a phone number but, oddly enough, there isn't one anywhere!
All I want to do is change this stupid email password (because there were spam messages being sent from it) so I can get on with my life. I've spent over an hour on this, and that is way too long! I'm getting to the point that I hate AT&T because of this hassle. I should be able to just go to att.my.yahoo.com and change the stupid password with no trouble!
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07-07-2012 09:01:02 AM
07-29-2012 01:21:04 PM
I agree with you that it was WAY TO HARD to find an answer to this question, but my email has been hacked TWICE this weekend. I think THIS is the best AT&T can provide in help w/ changing your password and avoiding this in the future... I didn't do this the first time so I can't blame it on causing the 2nd hack...
08-11-2012 06:14:38 AM
To correctly maintain your email accounts make sure that you update your security questions and answers and use an alternate email address for your contact email address. This way when your password no longer works all you need to do is go to att.com (official website) and click on forgot password. Enter your email AT&T email address for your user id and you'll have 2 options, Receive a temporary password via contact email address or Answer Security Questions. Answers to your security questions are case sensitive so make sure that you notate you answers clearly with capital letters when you update your questions and answers.
If you can still access your email account simply go to att.com (official site) and log in using your email address as your user id. Go to profile and click on change password. You might want to think about updating your security questions and answers as well.
12-07-2012 06:39:20 PM
I also need help. But I was told that my att.net address was a 'free email' account so they can't help me. When I go through the screens I don't get the option to obtain a temporary pasword. I have to answer security questions which I never answered in the first place (well at least one). I still haven't been able to get into the account. Is this a 'yahoo' issue or AT& T. Who can help me? I don't want to change my other password for my yahoo account. That was a NIGHTMARE!
02-07-2013 10:32:58 AM
Just had this problem with my free account because I was hacked. AT&T, why give me a free account and then say you can't help me fix problems with it? You suck.
As was stated in a previous post make sure your AT&T account profile security questions are updated and you know the answers. My AT&T account is attached to my Yahoo email so every time I tried to login to my att.net email to change the password it would automatically send me to the Yahoo email and sign me in.
Google "att.net" instead and access a login page from there. Instead of typing in your password, choose forgot password. When I did this it took me to a page which (again) chose my Yahoo email to sign me in. CHOOSE "SIGN IN AS A DIFFERENT USER." Then type your att.net email address and follow the instructions (which should include answering your security questions) to change your password on the free account. It worked for me, and I think these were all the steps I followed. Good luck!