08-21-2010 02:52:28 AM
Between Wednesday 08/18 and Thursday 08/19, all my Contacts were wiped out or disappeared from my Yahoo email account and Address Book.
I did not see any post about this issue in this forum.
Am I the only one to experience this outage ?
I have been told it will be resolved soon within 4 hours. But I am not sure if this statement is accurate. As it has been more than 24 hours since the issue started and nothing is resolved.
I still have none of my old hundreds of contacts.
Does anyone has any comment on this issue please ?
08-21-2010 11:20:35 AM
08-28-2010 08:04:22 AM
Thanks a lot for the suggestion, and I did escalate to Tier 2. He asked for permission to check my email account, then requested to someone at Yahoo! that my case being solved. And I got ALL my contacts back 1-2 days later, even faster than what the Tier 2 agent promised me.
Issue is solved. :-)
09-15-2010 03:44:35 PM
Wow! Because I had the same problem, talked to Tier 2 this morning, and was told that AT&T would no longer recover deleted contacts any more! Who do I need to ask for?
05-21-2012 07:07:32 AM