Dial-UP woth Outlook Express - Server Error when email is 100KB or larger

[JosephB_1]

I am using Dial-UP with Outlook Express and always Outlook Express -  Server Error Getting ATT Email ,when any email is 100KB or larger in size?  So, Why ???

I have to go to At&T Web Mail and delete the 100kb or larger email and then can go back to Outlook Express and it will read the remaining emails.   .... How to fix this ???

[shipwrite]

Hi, I also have the same problem as you.  I started having the problem back on June 25th.  I am on dial-up access and use Outlook 2000 for my email client.   The error number I receive is 0x800ccc0f, meaning the connection was unexpectedly terminated.   I assume your also receive error number 0x800ccc0f.  Like you, I've noticed any email bigger than roughly 150kb is a problem.  I am performing extensive research on this issue but have not found the solution yet.  I suspect AT&T/Yahoo email management has made changes on their end.  Specifically, I read that any new AT&T email account created after June 11, 2012 can only be accessed via the web; email clients (such as Outlook Express and Outlook 2000) are not allowed with these new email accounts.

[JosephB_1]

shipwrite ,

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shipwrite wrote:

Specifically, I read that any new AT&T email account created after June 11, 2012 can only be accessed via the web; email clients (such as Outlook Express and Outlook 2000) are not allowed with these new email accounts.

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1.  Does the above apply only to Free email Accounts ?  I am paying monthly for Dial-up access with email ?  ... Where did you read this ?

2.  I have to take note of the error number next time.

[shipwrite]

JosephB_1, in answer to your questions: 1) Only free AT&T email accounts created after June 11, 2012 are restricted to web access. I assume you are successfully sending emails via Outlook Express and receiving emails smaller than 150 kb (as I am). 2) After having this email problem, I came to this forum. Pinned near the top of this forum is a post named "Setup an email client for AT&T email". If you look up and read that post, JosephB_1, you will see a weblink "Setting up an email client for AT&T email". Clicking on that you will be prompted for the type of email client software you use - in your case, that would be either Outlook Express 5 or Outlook Express 6. After selecting the version of Outlook Express you use, you will be directed to a webpage with detailed instructions for setting up Outlook Express to access your AT&T email account. On that page, you will see the following sentence: Note: This feature is not available for free att.net email accounts created after 6/12/11. That is how I learned of this change. I reviewed the detailed instructions for setting up my email client software to ensure everything was set up correctly. Unfortunately, everything was set up correctly but the problem persists. Please report back with the specific error number you get when trying to download an email larger than 100 kb.

[JosephB_1]

Got the Error again.  Stuck on reading an html formatted newsletter of 75KB this time.

Error number is sane as you got  0x800ccc0f.

Have you phoned at&t tech support to report it ?  if so, what did they say ?

[shipwrite]

JosephB_1, no, I have not phoned AT&T tech support to report this problem.

In reading through the posts in this forum, you will quickly see many, many people are having problems using their email client software (such as Microsoft Outlook Express and Microsoft Outlook 2000) to download and access their email from AT&T.  Based on everything I've read and done, I strongly suspect the problem resides on the AT&T/Yahoo! email server side.  As you may know, within the past two years, AT&T outsourced its email management to Yahoo.  Prior to Yahoo!, I never experienced any email problems in over 15 years with AT&T.  I have used AT&T since 1995.

[shipwrite]

JosephB_1, why don't you telephone AT&T technical support and report this problem. I would be interested to read what response you receive from them. However, I am very skeptical that AT&T will be of any help in resolving this issue. As I communicated before, many users are experiencing similar problems with their email. For instance, look up the post named "Outlook 2010 issues with att.yahoo.com email" in this forum. I read that post earlier today and there were four pages of entries. Many of these users are just like us - they have successfully downloaded and accessed their AT&T email for years until now. They have made no changes to their email accounts or email settings.

[JosephB_1]

shipwrite,

When I first had this problem, I think 6 months ago, I had called ATT phone support and their solution was to have me delete the "large" email ( 100 KB) and basically said that an issue with the server is being fixed and that  going forth it won't happen again, in the future.  But, it acctually has happend many times after that and I just ended up un-subscribing to large newsletters sent in html format.

I know if call agian, they will just say delete the large email, but that does *not* solve the problem going forth because you should be able to get a newsletter of 100kb, its not that large.  And, now I have newsletters that I want sent to me that are about 100 KB.

I don't have the time to spend getting frustrated on a phone call at this point.  I hope, ATT Tech Support Staff are reading this forum and just fix the mail server problem that seems to be effecting multiple users.  It seems many loyal long tiime users are all getting the same error code and getting frustrated and they will start to lose them.

[shipwrite]

JosephB_1, I suggest you retry sending and receiving emails greater than 100kb in size. Today, July 28th, I was able to download successfully large emails, one was over 10 MB. I'm sure AT&T/Yahoo realize users are experiencing errors with their email servers when trying to download via POP3. Oftentimes, maintenance on the Yahoo email servers is performed over the weekend. With that in mind, I tried sending and receiving larger emails today and was successful. I suspect AT&T/Yahoo performed the necessary maintenance to resolve the errors I used to receive. Good luck!!