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Visitor

Posts: 3

Registered: ‎04-26-2012

Email account hacked and can't get back in

‎04-27-2012 04:50:01 AM

Hi. I received a spam email in my sbc global email account. The email was then sent out to all my contacts and my account was locked. I have spent 2 full days on the phone with AT&T with no resolution. The problem is I no longer have AT&T services, and don't remember the master account that was originally set up. So no one is able to verify who I am and get me back in. There has to be another way to verify that it is me! I really need to get into my emails. Can someone please help?????

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: Email account hacked and can't get back in

‎04-27-2012 08:11:16 AM

Cheryl.j wrote:

Hi. I received a spam email in my sbc global email account. The email was then sent out to all my contacts and my account was locked. I have spent 2 full days on the phone with AT&T with no resolution. The problem is I no longer have AT&T services, and don't remember the master account that was originally set up. So no one is able to verify who I am and get me back in. There has to be another way to verify that it is me! I really need to get into my emails. Can someone please help?????

Welcome cheryl.j and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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Visitor

Posts: 3

Registered: ‎04-26-2012

Re: Email account hacked and can't get back in

‎04-27-2012 10:19:45 AM

Hi, Yes I did see your message and replied to it. As soon as we can get this fixed would be great -- thank you!!!

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