Re: Enter Network Password

semurff · ‎09-13-2011

David wrote:

think of it from the server point of view, if I had 5 devices checking your e-mail all at once wouldn't you expect me the server to ask questions? or limit the number of concurrent connections?

My answer is NO to both questions. If the device has the proper credentials with login and password then it should be allowed to retrieve the email (as it used to be). This is becoming more important as our mobile world evolves. It is up to the user to change their own password on a frequent basis if they feel their info is in jeopardy. That's the whole reason for the password, not some additional server imposed restriction.

reubenhyman · ‎09-20-2011

This is just a attempt for Att to make you use their crap yahoo! This is all it is, because I verified I can use web mail, and this just started happening today, was not happening yesterday, then when I called att they tell me it will be fee based.

Comcast here I come!

mycre · ‎09-10-2011

I tried using the procedure in this link

http://support.microsoft.com/kb/290684

provided by David a couple of pages back. Soooo Microsoft: The actual screens and process for my situation, Windows 7 and Outlook 2003, were different from the specific instructions for that combination. Tried following the options as they presented themselves (new profile, reference to old .pst file, etc.) but the setup never "took". Luckily, Outlook is still running and I didn't lose my data. Of course, password popup will still come . . .

xiliu · ‎09-25-2011

I also just started receiving the "Enter Network Password" popup frequently 3-4 weeks ago after using Outlook 2007 for years without problems. I have the correct settings and have tried all solutions. I am convinced that the problem occurs when devices such as the iPhone and iPad try to access e-mail simultaneously. I turned off the iPhone and iPad and did not receive the popup. I even reinstalled Windows 7 and Outlook. However, I tried using Thunderbird and did not recevie the popup at all with all devices on. Unfortunately I like the Outlook 2007 much better but at least it is possible that a solution can be made.

I hope someone will be able to confirm these results.

semurff · ‎09-13-2011

Confirmed. If I turn off the iPad and iPod Touch, all is well with Outlook. So ATT, what changed 3~4 weeks ago? Put it back! And how many of your users also have Apple devices??? Doesn't bode well....

xiliu wrote:

I also just started receiving the "Enter Network Password" popup frequently 3-4 weeks ago after using Outlook 2007 for years without problems. I have the correct settings and have tried all solutions. I am convinced that the problem occurs when devices such as the iPhone and iPad try to access e-mail simultaneously. I turned off the iPhone and iPad and did not receive the popup. I even reinstalled Windows 7 and Outlook. However, I tried using Thunderbird and did not recevie the popup at all with all devices on. Unfortunately I like the Outlook 2007 much better but at least it is possible that a solution can be made.
I hope someone will be able to confirm these results.

xiliu · ‎09-25-2011

I now am starting to get the password message in Thunderbird. AT&T must have made a change in the configuration of the mail servers for this to suddenly occur in different email client platforms. Please fix this annoying problem.

David · ‎09-09-2009

I can send the requests for assistance to the e-mail desk but there is two questions they are going to ask.

1.) have you tried more than one mail client... eg. outlook, thunderbird, operamail, gmail, etc.. They don't support individual mail clients so keep that in mind.

2.) How many devices do you have checking your e-mail? do they check it every minute? every 15 seconds? every 30 seconds? They can go and look at the logs of how frequently you check so there is just about no way to lie about this one.

Google flagged mine once like this and found out that I had more than one iphone checking it as least once every 15 seconds. I actually had to go turn one off so I wouldn't keep aggrivating google's box . So can I blame at&t for this one? no. I was the dummy here.

Frankly I am not a fan of outlook (only because I think it's pure crap of a program,but that's just personal preference, and experience talking), It also begs to ask the question... "how many connections do you need to your e-mail?, if you need that many don't you think you would be better off with your own pop3 and smtp server? Then you could query the holy {word filter evasion} out of it as much as you want as it's your own server you pay for. Some email servers with webhost providers can be had for as little as $5 a month at most.

How long do you expect an e-mail server to keep your connection open for? most I know terminate after they deliver the last message. Ironically my Google mail only checks my yahoo/sbcglobal.net email about once every 20 minutes, unless I tell it to check it sooner.

If you want me to turn it over to the e-mail desk just follow the link below (in the signature) or click on my name and there is a goo.gl link (short url link) on how to contact me.

Thanks david

P.S. I chatted with a tier 2 agent just a bit ago in asking about this... He says it's more likely to happen if more than one device checks at the exact same minute/timestamp. For instance right now it's 12:57. Now if I check my e-mail via the iphone and thunderbird at the exact same time, I will incur the pop up as both devices checking will have the 12:57 timestamp. Google does this as well as you can go into your google account and it will tell you what IP address as well as the mac address that accessed the e-mail and at what time.

I’m an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

napagls · ‎09-28-2011

So for the past 48 hours only, Outlook 2003 can only sporadically receive my email and continues to ask for my password and even if I retype the correct password and click OK, I receive a message that my log on was rejected.

I can access my email on my iphone and on the web via "my yahoo" with the same credentials that are rejected by Outlook/Uverse.

This morning I changed my password to see if that would solve the problem and I got one completed send/receive in Outlook and then it stopped working. It randomly wokred again about 10 AM today and hasn't worked since.

Other than the password change, I have not added email to any devices and am only using what I've used for the past 18 months with no issues.

My email is a pacbell.net account the same as my husband. I have confirmed all my setting are exactly the same as his. His email is working (he also sends his email to his iPhone) and mine does not.

This must be a problem on ATT's end. Don't know what was changed but it needs to be corrected.

Does anyone have any suggestions. I find it hard to believe that all day long my computer and my phone acess my email account at the exact same time.

lki1 · ‎09-29-2011

Called ATT to discuss and spoke to a supervisor. He claimed this was not ATT's fault and denied that they changed anything on their server in the past weeks. I explained to him about complaints on their own forum and he was unconcerned. He stated that as long as web mail works that is all they are concerned about. Very frustrating. As stated previously, if I phone is turned off the pop up does not occur in Outlook 2007. However, why does anybody have to turn of their cell phone because of a problem with ATT's email server configuration? And they want to buy T Mobile too really screw us.

ColumbusNYC · ‎09-01-2011

The response from the AT&T rep does not surprise me.

I am just about done dealing with the huge headache caused by the Enter Network Password dialog box popping up all the time. My solution is to transfer my wireless account - which is significant - from AT&T to Verizon. I am also going to switch my parents' home phone account - which is AT&T - and wireless account - also AT&T - to other carriers. If AT&T doesn't care enough about my problem to fix an issue which they clearly created, then I don't want them to be involved with any portion of my life. I certainly do not want to give them any business. Of course, I am going to switch from my att.net email account to gmail.

All of the excuses which AT&T has given in this thread are nonsense. The problem is not an Outlook, Thunderbird, iPhone or similar problem - it is an AT&T problem and they are simply refusing to remedy it.

napagls · ‎09-28-2011

So suddenly this afternoon my email appears to be working normally. I didn't change anything so maybe ATT made some change?

David · ‎09-09-2009

ColumbusNYC wrote:
The response from the AT&T rep does not surprise me.

I am just about done dealing with the huge headache caused by the Enter Network Password dialog box popping up all the time. My solution is to transfer my wireless account - which is significant - from AT&T to Verizon. I am also going to switch my parents' home phone account - which is AT&T - and wireless account - also AT&T - to other carriers. If AT&T doesn't care enough about my problem to fix an issue which they clearly created, then I don't want them to be involved with any portion of my life. I certainly do not want to give them any business. Of course, I am going to switch from my att.net email account to gmail.

All of the excuses which AT&T has given in this thread are nonsense. The problem is not an Outlook, Thunderbird, iPhone or similar problem - it is an AT&T problem and they are simply refusing to remedy it.

Well if that is what it's worth to you, good luck with your new free email provider.

I’m an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

mycre · ‎09-10-2011

Come of think of it, I haven't seen the pop up today!

varlene · ‎11-03-2011

I have been experiencing pop-ups for the last several days for my bellsouth.net account using Outlook 2010 and Outlook 2007 on another computer. I usually cancel the message because I know the password is correct. If I am not around to cancel the message, however, it will cause Outlook to stop fetching all mail from all accounts and I will find an error message. When I click to receive mail again, I then have to download hundreds of messages. The only alternative I can think of, since it appears that nobody from AT&T is working to fix this, is to remove the bellsouth.net account from my Send/Receive All group that fetches mail periodically during the day. I will instead have it fetch only every 8 or 12 hours so that the number of pop-ups will be more manageable. Luckily, my bellsouth.net account is not my main email. I do feel very, very, very sorry for those that have it as their primary. Please let us know when/if the issue is resolved.

varlene · ‎11-03-2011

I would like to add that my husband who fetches bellsouth.net mail from one computer only (There are no multiple devices--computers, phones--accessing the account simultaneously) also started getting pop-ups a couple of days ago.

ColumbusNYC · ‎09-01-2011

It is clearly an AT&T problem. The pop ups stopped at the beginning of October and just started again on November 1.

There is another thread here discussing the same issue: http://forums.att.com/t5/Email/Outlook-2007-keeps-asking-for-user-name-and-password/td-p/2740777

It is not an Outlook, Thunderbird or Gmail problem since the pop ups occur on all mail servicers. It is an AT&T issue. AT&T must have done something internally on the 1st which started the problem all over again.

Carol2 · ‎11-04-2011

Add me to the list of many who suddenly cannot send or retrieve email. I have had the same xxxxx@bellsouth.net email address and utilized the same mail client (Outlook Express) since purchasing internet service from Bellsouth in 2001. I have not changed the settings nor the password, yet today, I am repeatedly asked for my user name and password each time Outlook Express tries to Send/Receive email.

The last successful email retrieval was at 1:00 pm Eastern time. It is now 8:26 pm Eastern Time. I have two emails sitting in my Outlook Express Outbox and a quick check of my Bellsouth account in Yahoo AT&T webmail (which is where I must access my email on the web) shows that I have received seven new emails since the last one downloaded to Outlook Express.

I sure hope someone at Bellsouth/AT&T starts listening and believing that there is a widespread problem . Hopefully they will recognize and acknowledge the problem as well as find and post the solution. For each of us that posts, we represent about 99 others who have no idea how to research a computer problem nor any clue that this forum exists.

Carol2 · ‎11-04-2011

Determined from this article http://support.microsoft.com/kb/813514 that problems with Outlook Express and/or corrupt Outlook Express files can cause the problem of repeated request for username and password. Used this article An Outlook Express basic repair kit to fix it.

Of course, once it was repaired, it wanted to re-download all 4,365 emails still on the server. I immediately stopped it and set Outlook Express to "Work Offline ". I then went to my Bellsouth webmail (via Yahoo), created a new folder, and moved all but the most recent messages from my Inbox to the New Folder. That way, I would still have the messages if I needed them, but all the duplicates would not be downloaded to my Outlook Express. I then set Outlook Express back to Work Online and downloaded the messages I had been unable to get.

druco · ‎04-29-2011

IMHO I don't think many of use are using outlook excpress. This problem is effecting several machines at my location and they are on various issues of Outlook 2003, 2007, 2010. The problem seems to come and go, but today it seems to be totally broken.

druco · ‎04-29-2011

Update:

While I was typing the message mine started working and I received about 50 e-mails that were stored up. I hope they solve the problem soon.

varlene · ‎11-03-2011

In the other thread "Outlook 2007 keeps asking for user name and password" View the Reply where gopcs suggests to change to the standard yahoo mail settings shown below. So far, so good for my bellsouth.net account.

Incoming Mail Server pop.mail.yahoo.com
Outgoing Mail Server smtp.mail.yahoo.com

joewray · ‎06-18-2006

Changing the incoming and outgoing mail server addresses fixed it for me. WHY, OH WHY, CAN'T U VERSE NOTIFY ALL E-MAIL USERS OF THIS FIX??????

theislandshop · ‎11-08-2011

worked for me

theislandshop · ‎11-08-2011

Re: Enter Network Password Options 11-07-2011 03:40:26 PM In the other thread "Outlook 2007 keeps asking for user name and password" View the Reply where gopcs suggests to change to the standard yahoo mail settings shown below. So far, so good for my bellsouth.net account.

Incoming Mail Server pop.mail.yahoo.com

Outgoing Mail Server smtp.mail.yahoo.com

THIS WORKS!!!!!!!! AT&T has become so bloated they can't even handle tech support anymore. I found it impossible to change my password for my bellsouth.net account while i tried to troubleshoot this issue. You end up on an endless loop of webpages and different web platforms, finally you get to the right page it wasn't working "at this time".

JBTEL · ‎11-09-2011

So far, the following change re: Outlook 2003, 2007 email WORKS (whoever posted this -THANKS!); this stops reoccurring pop-up "Enter Network Password - Enter User Name & Password" assuming all of your other settings are correct & until AT&T decides to change something else without letting anyone know.

Change the following Incoming & Outgoing server setting to read:

Incoming Mail Server (POP3): pop.mail.yahoo.com

Outgoing Mail Server (SMTP): smtp.mail.yahoo.com

(The key word is deleting ATT & entering the word MAIL)

Been an AT&T customer (go back to the BellSouth days) for a long time; sure do miss BellSouth; AT&T inherited all of my phone, cell phone & DSL business & I pay them, what I feel, is a lot of money. Might be time to change service providers if I continually have to resolve issues myself that AT&T caused; started having this problem approx. 1-2 weeks ago; called AT&T support, got the same, standard - "It's on my end, it's MS Outlook, not AT&T, it's my settings" blah, blah, blah. Then they always push to take remote control of my PC to check settings, which I've already checked & they are correct; I tell them NO THANKS, I'll fix it myself like I do 99.9% of the time by researching.

BillDoody · ‎11-09-2011

I have been having this issue for weeks and have tried all kinds of things. Everything from deleting and resetting up the account, to uninstalling and reinstalling Outlook, changing passwords, changing SSL parameters, and all the other crap every website tells you to do. I 'Googled' the issue and on the 11th page of Google I found this forum (after trying all the other garbage). My problem was EXACTLY what others described. I could recreate the issue all day if the Blackberry and Outlook tried to access the account at the same time.

Once I did what was said here (Changed the Incoming Mail Server to “pop.mail.yahoo.com” and the Outgoing Mail Server to “smtp.mail.yahoo.com” the issues magically went away. They have been away now for over 24 hours. Usually when I tried some of the other fixes they would work, but just for an hour or so. Then Outlook would revert to the nagging message.

If it goes back to the issues, I will post again but I think it is solved. Thank you all for you persistency on this issue and getting it resolved!

ColumbusNYC · ‎09-01-2011

The good news is that this solution (THANKS!) worked great for me for a few days. However, I woke this morning to find the Enter Network Password dialog box on my computer and had to click "cancel" in order for my email to download.

varlene · ‎11-03-2011

The problem came back for me too. Guess I'll try going back to the settings with "att" instead of "mail" and see how it goes today.

gopcs · ‎09-18-2006

Of the four sub-accounts I have, one of them stopped working yesterday - kept asking for Username/Pswd.

Turns out that the password had been changed for the account, and I didn't do it. I contacted Cust Support last night, had the pswd changed. Then, I could get into the Account Administration at "att.com/myatt", but, still got "Bad Username/Pswd" when logging into the Webmail.

Then magically this morning around 9am, I could log into Webmail, and POP3 started working with the standard Yahoo inbound/outbound settings: pop.mail.yahoo.com, and smtp.mail.yahoo.com.

This event was for only one of the sub-accounts. The other three have been working for 6 days.

Makes me think that there is a disconnect or latency between ATT Email Admin and the actual mail server at Yahoo.

varlene · ‎11-03-2011

I am still using normal yahoo mail settings because I did not get a chance to make the changes to revert back to "att" ones. I would like to report that the problem seems to have resolved itself so I am still advocating the use of the standard yahoo settings as posted by gopcs.

pop.mail.yahoo.com

smtp.mail.yahoo.com.