Extremely Frustrated with DSL-- How I wish I didn't extend my service!

SandraPOed · ‎08-06-2012

There is apparently a massive (says AT&T) problem that has been affecting service all day yet no one in Technical Services can pick up a phone when a concerned customer holds the line for over 45 minutes to get an explanation. I was about to cancel my DSL out of frustration when I was cajoled into keeping it. At this point I'm just praying that Google decides to bring their service to my area because, man, AT&T's DSL is not worth the monthly charge with this shoddy service.

kc com · ‎08-07-2012

I'm in the same boat Sandra. Our dsl speed has slowed to less than 1mgs and has been dropping out a seemingly uncountable amount of times per day for the past few weeks. Spent sometime with tech support and their obsurb scripted answers they are givin. I've had Tech's miss appointment without any notification and Now, a major outage has hit the area. Guess it's the American way to glady take customers money, waste their time, and frustrate them beyond the breaking point. I'm hoping Google Fiber expands quickly to the suburbs of Kansas City so i can end this frustration with AT&T.

yellowman · ‎08-07-2012

Diddo. Are you both Kansas customers? Lenexa customer myself. The second 'tech support' rep I spoke to today told me the massive problem doesn't affect me (if true why the heck doesn't Att mention which customers are affected by region, nor have a ball park estimate for repair nor even a date from which the issue was discovered?) The service rep then told me it was my modem/router's fault, which isn't supported by Att so I would need to subscribe to their $15/month support plan to help me. Yeah, not going to happen. I have too much experience with Att 'support' to waste that money. It would be nice if after waiting 45 minutes to talk to a human being and the call is dropped, that they would call back so I don't have to sit through another 45 minutes of listening to their antiquated messages which haven't been updated since Windows XP was new, just to speak to another person who can't help, speaks over me, won't answer questions, just to have the call dropped again. Sorry for the run on sentence. I'm rather angry right now.

wolvesbain2000 · ‎08-07-2012

I am from the south central part of kansas...one question to the internet tech support team, what is the major issue with the dsl? Another one for you, when do you expect to fix this or should I just switch to cable now? How bout this one, why did you not inform the billing department about this?

johnwalz · ‎08-07-2012

DSL service to Naperville IL went out @ 4:30 pm 7 Aug.
Recorded message says DSL outage and no tech staff can speak.
Problem was revealed to me when AT&T asked me to D/L a file!
John

mitchrodee · ‎08-07-2012

I'm just north of you in Wheaton, and have been experiencing the same problem since yesterday afternoon. But, a friend who lives a mile or so from me in Glen Ellyn is not. She says she's had no problems at all. Go figure.

John129 · ‎07-11-2012

same here in east tennessee as well.. been down since late sunday night.. GET THIS JUNK fixed at&t

Gojenson · ‎08-08-2012

I live in geneva (far west burbs of chicago). I thought it was just me.

This is getting frustrating. Get it together at&t.

johnwalz · ‎08-07-2012

Update: after two technical support service phone calls 1-866 757 9804, an hour each, I learned this national DSL outage expected solution will be before Friday 10-August AM. Their successful temporary work around, was for technical support to create a new the DSL modem (not router) password for me, have me updated the PPPoE password in the network preferences, and connect the DSL modem ethernet cable directly to my laptop, not use the wireless router.

Now I have to learn how to configure my wireless router to talk to my DSL modem as the AT&T service for Apple router products is a one year contract for $120.

John