Frequent DSL disconnects

[Dimdab]

Lately, i've been recieving several DSL disconnects whenever i attempt to browse the internet. My modem seems like its reseting... the DSL green light goes out, and the internet light turns red, and then it takes about 30 seconds to come back up... When I try to connect to the internet while this is happening i recieve a home summary page. While running the diagnostics on this page, it instantly tells me that either DSL or PPPoe has failed. While i'm not disconnecting every 10 or so minutes, I recieve slow internet, in which the dianostic page tells me that IP has failed. I originally switched to DSL so have reliable, quick internet anywhere, although its beginging to seem that im having a lot more issues with this then I was with cable.

[Computer-Joe]

---

Dimdab wrote:

Lately, i've been recieving several DSL disconnects whenever i attempt to browse the internet. My modem seems like its reseting... the DSL green light goes out, and the internet light turns red, and then it takes about 30 seconds to come back up... When I try to connect to the internet while this is happening i recieve a home summary page. While running the diagnostics on this page, it instantly tells me that either DSL or PPPoe has failed. While i'm not disconnecting every 10 or so minutes, I recieve slow internet, in which the dianostic page tells me that IP has failed. I originally switched to DSL so have reliable, quick internet anywhere, although its beginging to seem that im having a lot more issues with this then I was with cable.

---

Which speed package do you have?

Have you recently upgraded your speed?

What make/model modem are you using?

How many and what kind of computers?

How long has this been happening?

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[Dimdab]

I beleive i have one of the slower speed packages, 1MBPS

No I have not

Motorola, 2210-02-1006

 Most of the time only  1  desktop is connected, wired, but when my mac is connected, its also recieving the same problems

for about a week now

[Computer-Joe]

You might try a factory reset : http://broadband.custhelp.com/app/answers/detail/a_id/19747/kw/factory%20reset/session/L3RpbWUvMTM0M...

Then you will have to reconfigure the internet connection again : http://broadband.custhelp.com/app/answers/detail/a_id/19746/kw/setup/session/L3RpbWUvMTM0MTEwMjYzNC9...

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[Dimdab]

I tried this out, but had no success, I'm still having the same issues. Thanks for helping me though.

[Computer-Joe]

---

Dimdab wrote:

I tried this out, but had no success, I'm still having the same issues. Thanks for helping me though.

---

Well, then it looks like either your modem is crapping out, or you are having some line issues.

If the modem is less than a year old it should be under warranty still and should be eligible for free replacement. If it's a line issue, the problem could be your DSL filters, or it could be a problem with the wiring it self, either within your home or on the lines leading to your home.

When you got your DSL, did AT&T come and install it or did you do a self-install?

If your somewhat handy, you can test whether it's your house wiring by running a line from your modem, straight to the NID, which is the small grey box on the side of your home where the outside telephone lines connect to your home, and temporarily disconnect your home wiring, thus determining whether inside wiring is a potential problem.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[ATTAlexCM]

Thank you @Computer-Joe!

---

Dimdab wrote:

Lately, i've been recieving several DSL disconnects whenever i attempt to browse the internet. My modem seems like its reseting... the DSL green light goes out, and the internet light turns red, and then it takes about 30 seconds to come back up... When I try to connect to the internet while this is happening i recieve a home summary page. While running the diagnostics on this page, it instantly tells me that either DSL or PPPoe has failed. While i'm not disconnecting every 10 or so minutes, I recieve slow internet, in which the dianostic page tells me that IP has failed. I originally switched to DSL so have reliable, quick internet anywhere, although its beginging to seem that im having a lot more issues with this then I was with cable.

---

Welcome Dimdab and thank you for posting.  If the trouble continues after completing the steps provided in the following solution...

Troubleshoot and resolve Internet issues

Please send me a Private Message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can look into it.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex