How To: Download and Install AT&T Internet Security Suite powered by McAfee

Karen_2 · ‎08-20-2009

How To: Download and Install AT&T Internet Security Suite powered by McAfee

Installation From my.att.net Portal (NAP)

Open my.att.net in a browser.
Sign into the homepage.
At the bottom of the page, click AT&T Internet Security Suite on the Security tab.
Sign in to the ISS control panel page with the Primary Member ID. Type the username of the primary e-mail account in the Account ID field. You must enter the full email account address (e.g. xxxxxx@att.net).

Note: If you sign in with a sub account (instead of the Primary Member ID), you will see the following message:

The AT&T Internet Security Suite may only be installed by the primary account holder listed on this account. Please log in as the primary account holder to install the software.
Click English Download or Espanol Descargar (Spanish Download).
This brings you to the End User License Agreement. Click I Agree.
Next, user will begin install and will either have a clean system or competitive products installed (e.g. other virus protection, firewall, or anti-spy software).

If you click on English Download/Espanol Descargar (Spanish Download) button, and does not reach the End User License Agreement page. Follow these steps to resolve the Internet Explorer 8 (IE 8) security level issue:

Within IE 8 web browser, go to Tools, and click on Internet Options.
Click on the Security Tab.
Click on the Trusted Sites.
Verify / change the Security Level to Medium.
Click on Sites.
Type the below URLs into the add website field and click Add.
Websites to add to the zone:

7. Ensure that the box Require server verification [https:] for all sites in this zone is checked.

8. When finished, click on Close.

9. Click OK to save settings.

Just click the Finish button after the complete and download/installation process.

Installation From www.att.net (Powered by Yahoo!) Portal

Previous versions of AT&T YOP 1.0 or AT&T YOP 2.5 do not need to be uninstalled before proceeding with installation of AT&T ISS. For new installations, if a previous version of AT&T YOP has not been installed it will message users that they can download up to four licenses. For previous versions of AT&T YOP installed, the installation will message that it is available with seven licenses.

Sign in to the AT&T Powered by Yahoo! homepage at www.att.net.
Click Help in the upper right corner of the page and select Download Software.
Click Download on the AT&T Internet Security Suite powered by McAfee tile.
Sign in to ISS control panel page with the Primary account Member ID. Type the username of the primary e-mail account in the Account ID field. You must enter the full email account address (e.g. xxxxxx@att.net).

Note: If the you sign in with a sub account (instead of the Primary Member ID), you will see the following message:

The AT&T Internet Security Suite may only be installed by the primary account holder listed on this account. Please log in as the primary account holder to install the software.
Click English Download or Espanol Descargar (Spanish Download).
This brings you to the End User License Agreement. Click I Agree.
Next, user will begin install and will either have a clean system or competitive products installed (e.g. other virus protection, firewall, or anti-spy software).

If you click on English Download/Espanol Descargar (Spanish Download) button, and does not reach the End User License Agreement page. Follow these steps to resolve the Internet Explorer 8 (IE 8) security level issue:

Within IE 8 web browser, go to Tools, and click on Internet Options.
Click on the Security Tab.
Click on the Trusted Sites.
Verify / change the Security Level to Medium.
Click on Sites.
Type the below URLs into the add website field and click Add.
Websites to add to the zone:

7. Ensure that the box Require server verification [https:] for all sites in this zone is checked.

8. When finished, click on Close.

9. Click OK to save settings.

Just click the Finish button after the complete and download/installation process.

bunner_1 · ‎09-17-2009

I'am trying to download and install the McAfee security suite. I get to a point where it tells me "Please select the service you are attempting to access" and I'am not sure what to do from there.

akee · ‎09-02-2009

hi bunner!

try to go to this website instead --> att.software.yahoo.com
and then login using your primary AT&T email ID and password.

just click on the DOWNLOAD button for the AT&T Internet Security Suite powered by McAfee software.
login again using the primary email ID, if asked.

just follow the steps provided on the download process screen.

hope this helps!

mericlee · ‎10-22-2009

I'm hoping you can help...I can download the DMSetup.exe file. When I run it, I am prompted to allow it to continue under the User Account Control, which I do. Then it brings up the McAfee Installer which tries to run, but it keeps telling me my Internet connection is unavailable. I am connected to the Internet, can surf the net, open Web pages, download other files, but this program will not recognize the Internet on this computer. The McAfee security suite downloaded fine on two other computers. I am running Windows Vista Home Premium (the same as the other two computers), the Windows firewall doesn't show anything blocked, any suggestions? Thanks!

akee · ‎09-02-2009

which website did you go to download the software? make sure to use your primary email ID to download it.

BTW, the error UNAVAILABLE TO CONNECT TO THE INTERNET usually shows when the McAfee Suite detects a 3rd party antivirus software installed on your computer. it could be ghost software of an old antivirus. do you remember having an antivirus installed on your computer?

Graziella · ‎11-16-2009

where can i go to download anti virus protection that i have in my dsl?

LSAMS_1 · ‎11-14-2009

Ok, I'm still stuck! I have removed all my previous protection. When I go to " att.software.yahoo.com " and try to sign in with my email , it keeps telling me I am using an invalid email address. What do I do? I need serious help!

tier1 · ‎11-16-2009

hi there! can u try going to att.com/internetaccount.then if it is gonna ask you for account id,please put your primary att/bellsouth email together with the correct password,make sure that you are using the primary email account,the email that you have set up when you first sign up with at&t. click on SERVICES>INTERNET SECURITY>ENGLISH DOWNLOAD/GET YOUR SUBSCRIPTION>I AGREE>if you can see SERIAL NUMBER just write it down,you might need it>click DOWNLOAD>NEXT>den you can now just follow the process,if ever there will be problem just tell me. Hope this helps..^_^

larrydls · ‎08-18-2009

LSAMS wrote:
Ok, I'm still stuck! I have removed all my previous protection. When I go to " att.software.yahoo.com " and try to sign in with my email , it keeps telling me I am using an invalid email address. What do I do? I need serious help!

Hi LSAMS,

Make sure you're using the primary email address registered for this account to download McAfee. If you are logging in to the Software Center using a sub account it will definitely give you that error.

karenspell · ‎11-23-2009

don't understand how to download security suite.

KimMcDonald · ‎03-23-2010

I am having trouable installing my Mcafee antivirus

Penny_1 · ‎08-17-2009

Dear Members,

I truly appreciate that you took your valuable time to let us know that you are experiencing issue while trying to install AT&T Internet Security suite powered by McAfee and please accept my sincere apologies for any inconvenience that you might have experienced.

Note: New installations beginning October 18, 2009 or later will be charged $5.00 / month for HSI speeds of 1.5 Mbps or less and will be free to HSI customers on services of 3.0 Mbps speed or higher.

Before you start to install your software, review the minimum system requirements, ensure that your Internet Explorer security level is set to medium and that your pop up blocker is disabled.

In order to install AT&T Internet Security Suite powered by McAfee (AT&T ISS powered by McAfee), firstly, you need to make sure that the previous security software is uninstalled completely from your computer.

After uninstalling the previous security software, run the McAfee Virtual Technician (MVT). MVT Collects system information from your computer in order to diagnose/fix problem. MVT takes about two minutes to check your computer system. After initial check, it will diagnose and fix any problems found.

You may use the link mentioned below to run MVT:

http://mvt.mcafee.com/mvt/default.asp

If all the checks are fine, you may proceed further to install AT&T ISS powered by McAfee, you may start the installation through the link mentioned below:

http://att.software.yahoo.com

Make sure that you sign in with your primary AT&T email address and corresponding password.

You may also visit our support web site to see each step to download AT&T ISS powered by McAfee:

http://www.att.com/esupport/article.jsp?sid=KB402441

However, if get error while running MVT or if you experience any difficulty while trying to download AT&T ISS powered by McAfee, it is recommended that you contact AT&T eChat support.

If you are in, 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent.

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

Parlierjf · ‎07-20-2010

I performed a system recovery and need to reinstall McAfee virus protection. I am hardwired to the at&t uverse network. According to the Technician Wizard, McAfee will not install due to some network issues. I tried unplugging the cable to the PC and ensured the firewall was enables. I plugged the network cable back in and still get "unistalled" messages. Any ideas are greatly appreciated!

Penny_1 · ‎08-17-2009

Hello Parlierjf,

I truly appreciate that you took your valuable time to let us know that you are experiencing issue while trying to reinstall AT&T Internet Security suite powered by McAfee and please accept my sincere apologies for any inconvenience that you might have experienced.

Since, you have performed a recovery on your computer the previous software (McAfee security software) must be corrupted. Hence, in order to reinstall
AT&T Internet Security Suite powered by McAfee (AT&T ISS powered by McAfee), firstly, you need to uninstall the previous one completely.

There is a specific tool to uninstall AT&T ISS powered by McAfee, I would request you to use the link mentioned below to uninstall it:

http://download.mcafee.com/products/licensed/cust_ support_patches/MCPR.exe

When asked Do you want to run or save this file, click Run and restart the computer after uninstalling AT&T ISS powered by McAfee

After uninstalling AT&T ISS powered by McAfee, run the McAfee Virtual Technician (MVT), MVT collects system information from your computer in order to diagnose/fix problem. MVT takes about two minutes to check AT&T ISS. After initial check, it will diagnose and fix any problems found. To run MVT in your computer please use the link mentioned below:

http://mvt.mcafee.com/mvt/default.asp

Now, you may try to reinstall AT&T ISS powered by McAfee through the link mentioned below:

http://att.software.yahoo.com

Sign in with your primary AT&T email address and corresponding password, you should be able to install AT&T ISS powered by McAfee. You may also visit our support web site to see each step to download AT&T ISS powered by McAfee:

http://www.att.com/esupport/article.jsp?sid=KB4024 41

If the issue persit, it is recommended that you contact the AT&T eChat helpdesk.

If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', You may click on the following link to connect to a chat agent. https://pattta.att.motive.com/netagent/questionnai re_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

ShaunMN · ‎03-03-2011

Moved:

Moved to its own thread

ShaunMN · ‎03-03-2011

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multipleposts in a single thread. This will help other users find this information too!!