06-15-2012 09:44:25 AM
I have just had the most disappointing and unsatisying contact with both AT&T and Yahoo. A long time sub-account, used by my wife, was inadvertenly deleted (not suspended). When clicking the delete link, there were no dire warnings that this email ID was going to be permanently unavailable EVER AGAIN. It just asked, "Are you sure?".
Now, business cards must be changed, other business collateral thrown away and reprinted, etc, etc, etc.
How can something so simple be "impossible"? AT&T and Yahoo must manage millions of accounts, and they can't reactivate a mistakenly deleted account?
This is the year 2012, yet all I got for answers is: "We can't do that, sir. We are sorry for the inconvenience." I'm a long time customer of, first, MI Bell, then Ameritech, then AT&T. And "We can't do that, sir." is all they have to say?
Unbelievable. Mystifying. Very, very disappointing.
08-15-2012 08:46:23 AM
I've just had that experience as well. it is very frustrating I agree there should more of a warning that the deleted account can NEVER EVER be used again or they should have a way to reverse the delete. There has to be a way.