02-18-2013 06:03:21 PM
Please help! I left at&t about 2 years ago and continued to use my email address that was established with at&t. Well, I went to sign in today and got the message below:
(Your account is inactive. You will not be able to reset the password with your account in this status.(SFPWD43)
Can/would at&t just delete my account without warning?
This is my only email and I have thousands of emails saved that I need to access.
02-18-2013 08:31:33 PM
I have experienced the same exact problem. My account is linked as the sign-in name for my Xbox live account. There were complications on Xbox's side and I needed to reset my password there. They sent the recover password to my now "inactive" sbcglobal account. Is there some way that I can have this issue resolved and re-activated so I can log on to my e-mail?
02-18-2013 09:19:57 PM
I have asked this problem with the Live Chat helper Dexter. He said that live support cannot access that information because sbcglobal.net accounts that do not have a current DSL service subscribed to it, and to ask Yahoo if they can help. Also live support isn't covered with these types of accounts. I would like to contact a web-supervisor that will allow me to change the password/reactivate this account.
03-12-2013 04:18:34 PM
The problem you are describing sounds like your email acct may be a sub-account. Do you know if the acct was set up by someone else in the past like a current or past family or friend? If so, you might try contacting them and have them log into their acct and enable the acct so you can access it again. For assistance or info on Managing Sub-accounts go to: Manage, add, delete, or suspend sub accounts. Once the parent account holder can successfully log in and make changes to enable the acct., and reset the password, you should be able to use it as normal.
If your email is locked, has been hacked, or you are getting incorrect Uname and Password msg;
You might try going to www.att.com/myatt and click on forgot password to unlock or reset password. It should prompt you with questions to verify you are the authorized account holder before resetting. If you can successfully answer the questions the password will be reset. Once it is reset, you can then log into the Yahoo site to check emails. For more info go to: Change or reset your AT&T password or goto www.att.com/esupport and search the topic your are inquiring about. Hope this work for you.