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Visitor

Posts: 4

Registered: ‎03-14-2007

Often must forward Email from ATT through Gmail.com. Any hints why?

‎08-13-2010 09:23:22 AM

I use Windows Live Mail on my computer. I have windows 7 and IE8. I use ATT Mail as my primary Email server. However, there are times when Email will not download and the status stays in the "connecting" state. I can go directly to ATT mail and forward the mail to Gmail.com and from there download it to my computer via Windows Live Mail. Before I created a Gmail Email access I had to power down the computer then bring it up again. This was usually successful - but not always. Sometime I just gave up. (Therefore my login name)

*post edited to remove formatting* - pamelaz

Moderator

Posts: 2,895

Registered: ‎07-08-2009

My Device: iPhone

Re: Often must forward Email from ATT through Gmail.com. Any hints why?

‎08-13-2010 11:07:38 AM

Hi thisisapain,

We understand the issue you currently experience and thank you for bringing this up to our attention. We would also like to extend our apologize for whatever inconvenience this may have caused. And with regard to the email issue you experience with Windows Live Mail program, it is highly advisable that you contact the AT&T support plus team to check the settings so you no longer have to forward your emails to your G-mail account just to get it downloaded to the Windows Live Mail program.

Windows Live Mail is a product that AT&T supports through the AT&T Support Plus team. Support plus provides a group of highly trained agents that can assist you in checking the settings of the Windows Live Mail program. They will be able to walk you through with the troubleshooting steps and make sure that the mail server you are using are correct. You can reach them at 888.263.4796. They are open Seven days per week, 8:00am - 11:00pm Central Time. They also have 24/7 Support available via the Web at:

www.att.com/remoteservices

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

Visitor

Posts: 4

Registered: ‎03-14-2007

Re: Often must forward Email from ATT through Gmail.com. Any hints why?

‎08-19-2010 01:30:26 PM

Strange. If it always works for Gmail it seems that it should work for ATTmail. It is the same software and the same settings in my computer.

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