06-13-2012 08:29:04 AM
It appears that the community manager is unable to solve the problem or the solution would be posted on this site. This problem started for us about a month ago and it's been a real P I T A. I am not going to wait around for a solution as i really doubt they care, I'm just shopping for a new ISP. Everything that is posted in here I have tried and the results do not change. There are others complaining that are Computer consultants and or professionals, I have also been in the computer business for over twenty years and no a thing or two about IT. Accountability, come on people.
06-13-2012 08:32:41 AM
06-13-2012 09:19:44 AM - edited 06-13-2012 09:22:20 AM
It's not on the webmail page. Go to att.com, log in, on the page that comes up after you log in, click on your name (at the top of the page). That should take you to your "My Profile" page. Scroll down if necessary to "My Linked Accounts." If your email account is listed, click on "De-link Account" to the right of the account information.
They must be working on some of these pages today, because it took me several tries to get where I wanted to go just now. Good luck!
06-21-2012 01:00:14 AM
I have had similiar issues for quite sometime over the past 6 months. As of total I have spoken too Customer Service, Technical Support numerous times and no resolution. I have cleared out my cache, reset passwords, reset my email setup... I have been advised my ATT that it is Microsoft and I must contact them. Yet, there are oustanding know issues with ATT and email for outlook not working properly due to ATT systems, which I was told first hand by a technician who had the issue notification for his department.
I have advised each ATT rep that there has been no updates made on the system and that it has to be ATT system that have been changed. Everything worked beautifully up untl at least 6 months ago.
If my outlook email is not functional and pulling emails because it keeps prompting me to re-enter that blasted password yet it won't take it even after walking through all the proper email setting just about everytime it occurs which is at least every two weeks now. If I go through my internet webmail and access then go into my outlook it for some reason finally allows the password to stick once I login again to my outlook and have it open the sametime I am on my web email. This had been working for a bit, but as of today it has stopped functioning properly. It has magically appear to work then it randomly stops again. I really wish ATT would switch to what was working because I am fed up.
My emails are very critical to School and work and can't afford to continue wasting my time calling ATT or resetting everything and crossing my fingers it will be resolved. What kind of service is this?
06-21-2012 09:13:28 AM
See my posts
"Client Support Didn't Even Work for 24 Hours -- AT&T Should be Ashamed" dated June 21
"Here we go Again: 900CCC90 Server Error Password Rejection" last message dated June 20
The problem is that AT&T has very little at risk. In my case, they don't charge anything extra for email support or for client non-support -- both come with my DSL subscription. If I take the easy way out and just forward AT&T's no-client-support web mail to hotmail, they will have lost nothing but one more complainer.
07-16-2012 07:02:56 AM
Here we go again this morning. My Outlook is down. Keep prompting me for the password and id.
This has been going on for months.
I STILL DO NOT THINK THAT AT&T is concerned about their customers. Talking to the customer support is worth nothing. I have not changed a password or ID setting in years. Yet, I cannot get email.
Just for the record I am using Windows 7, 64 bit, Outlook 2010. I have used outlook every since it came out.
Anyone got a suggestion?????????
07-27-2012 06:50:03 PM - edited 07-27-2012 06:53:15 PM
I did not know were to post this, so I fugured I would post it at the end of this long string of complaints. I too have been having trubble conecting. I fixed my connection and wanted to share with all what worked for me. what I was doing wrong was were it asks for user name and password, I was pitting my name and my password. Well I needed to put my email account. email@example.com then the password. the settings I changed from pop.att.yahoo.com to inbound.att.net, then from smtp.att.yahoo.com to outbound.att.net, turn ssl on and make shure ssl is required. Your user id and your user name must be your email address. me @att.net That is what fixed the login error I was getting. I hope this helps.
07-31-2012 05:00:37 AM
08-04-2012 08:38:03 AM
08-05-2012 03:15:06 PM
I too have been having the same problems with Outlook and AT&T mail that everyone else has posted about. My problems started about two weeks ago. I just solved -my- problem this afternoon. From looking at everything, it looks like AT&T has migrated completely to Yahoo! for the email accounts (at least for mine: @bellsouth.net). I used the following POP information from Yahoo!'s help files:
- Complete the following for the "E-mail Server Names" section:
- My Incoming mail server is a: Select POP3 from the pull-down menu.
- Incoming mail (POP3, IMAP or HTTP) server: Type pop.mail.yahoo.com
- Outgoing mail (SMTP) server: Type smtp.mail.yahoo.com
- Do the following for the Internet Mail Logon section:
- Account Name: Type your email address including the @provider.net information : ie. firstname.lastname@example.org
- Password: Type your AT&T password.
- Check the Remember password checkbox if you don't want Outlook Express to prompt you for your password each time you check your mail.
- Do not check the Log on using Secure Password Authentication (SPA) checkbox.
- Click Finish to save your account and exit the wizard.
- Under Mail tab, select pop.mail.yahoo.com and then click Properties.
- Select Servers tab.
- Under"Outgoing Mail Server," check the My server requires authentication checkbox.
- Select the Advanced tab and do the following:
- In the Outgoing mail (SMTP) field, type 465 for the port number.
- Under that, check the This server requires a secure connection (SSL) checkbox.
- Under Incoming mail (POP3), check the This server requires a secure connection (SSL) checkbox. The number in the Incoming mail (POP3) field usually changes automatically from 110 to 995. If it doesn’t, type 995 for the port number.
I found that just using the username was not enough for Yahoo!. I had to use my email@example.com
Like I said, this seems to have worked for me using my @bellsouth.net account and Outlook. Hopefully it will work for you!
08-05-2012 05:23:15 PM
I upgraded to Microsoft Outlook 2010 and then updated pop/smtp to the new ATT settings incoming.att.net/outgoing.att.net and e-mail would download & send but it would NOT delete messages off server.
I could delete messages off server off my Android phone, however, so I checked what the automatic pop/smtp settings are and they are the old mail.yahoo.com settings. So, I changed Outlook back to those settings and now my e-mail is deleting off servers again.
So, my current, working e-mail account settings are:
Outoing server (SMTP) requires requires authentication checked
Use same settings as incoming mail server
POP3 995 SSL
SMTP 465 SSL
Leave messages on server checked
Remove from server when deleted from "Deleted Items" checked
Hope this helps!
08-06-2012 07:17:59 PM
I agree, it seems that ATT UVERSE doesn't care about Microsoft Outlook client/customers. It would be an
easy fix if they did. I am looking at switching back to the past service if this doesn't get resolved soon.
Talking to PAID support in India or whatever isn't my cup of tea and never had a problem with OUTLOOK
recieving or sending until OUTLOOK 2010.
For whatever reason, it keeps us of the server as it appears there is something already trying to intercept the
server, but ATT support knows this and does nothing. THEY obviously don't care!
08-08-2012 03:24:26 PM - edited 08-08-2012 03:27:05 PM
I'm adding me to the list. I've had intermittent problems that usually last a few hours to my AT&T / Outlook account. This seems to happen bi-monthly. Today it's been all day. The settings haven't been changed since I upgraded to Outlook 2010 over a year ago - why the problem now? Please help!
08-19-2012 10:51:44 AM
I have also spent more hours than I can count trying to get this problem resolved. Something have changed so much that I haven't been able to send or recieve email from Outlook 2010 or 2007 since the 14th of Aug. The support people at ATT have given up. I get 2 primary error messages: 1)Your e-mail server rejected your login. The server responded: -ERR [AUTH] Incorrect username or password and 2)The server responded: 530 authentication required. I have tried both POP3 and SMTP server locations, with the same result. My question is how can the same userid and password work one day and not the next?
AT&T won't even acknowledge that anything has changed on their end. Has anyone found a solution?
08-19-2012 12:12:10 PM
No, nothing has changed on my part. Some days the system works and some days it does not. I have tried all of their settings (AT&T) and nothing works. Their support does nothing.
I firmly believe that AT&T has a problem effecting both Outlook and Windows Live Mail, however, there is no resolution. They may be working on the problem is the background, but nothing is being published to inform their customers of a problem.
09-04-2012 04:39:54 PM - edited 09-04-2012 04:44:01 PM
Give this a shot:
In the email account settings, change the inbound (POP) port number to 110 and the outbound (SMTP) port number to 25. Uncheck SSL or “Secure Socket Layer”. DO NOT select "Secure Password Authentication". Save the account changes. Afterward, any emails stuck in the outbox need to be dragged into your inbox or deleted before a send/receive attempt. These will be holding the old info and may prevent a successful send/receive.
*NOTE: They (AT&T) have to unblock the SMTP port 25 block on their end, otherwise the send will fail.
This worked for me and many of my friends. No more recurring password pop-up.
09-08-2012 03:53:57 AM
I've been having the same issue with Outlook 2003 now for a couple months. ATT, during a CHAT session, admitted this is a server problem, but also state they do not support Outlook or Outlook Express. I've been on chat several times regarding this. One support tech told me about the "workaround" ... logging in through the web client at mail.yahoo.com, sending an emal to myself, and logging off. This seems to work to get my Outlook to resolve the "username and password rejection" issue, although I had a spell where the workaround failed. I've seen the problem on both my laptop and desktop pc, and when the problem occurs, it happens on both at the same time. In testing through Outlook, in addition to the "invalid username and password" I also might see an error message saying the ATT SMTP server does not support SSL. I use inbound.att.net and outbound.att.net through PORTS 995 and 465 with SSL. Strongly considering changing to COX if this annoying issue is not fixed. Especially if the workaround starts failing.
09-08-2012 03:59:05 AM
09-13-2012 05:47:14 PM
This is MADDENING. I have been battling this for weeks. Of course AT&T said it was not their problem and I have spent hours over the last 4 days on the phone with Microsoft, for which I paid $100 and it was not fixed. They would fiddle with it and then it would work and then boom, it would stop again, constantly asking for username and password. I have been running Outlook with two bellsouth.net addresses for years, now this. BTW one of the emails I use has no problems at all. I have used old settings (the bellsouth.net one), variations on the new settings, uninstalled and reinstalled and nothing. Microsoft finally convinced me it's an AT&T problem and showed me this forum. I do have Uverse, if that matters. Oh, and this is happening on both my laptop and desktop. What is being done about this? Is there any fix?? Does ANYONE at AT&T customer service care at all about this??
09-15-2012 11:34:36 PM
My wife has been having this problem so I sat down for a few about an hour today and figured out a configuration that works to get the email going again on Outlook. It worked for her not sure if it will work for others. My main concern is if it does work for everyone and I post it on the site they block it.
Would one of you want to test the settings and let me know if it works? If so don't post them though so they dont block them. Just message me back letting me know they work and I will send out PM's with the info
09-16-2012 04:44:22 AM
I don't have my settings handy I'm working on my iPad but I would love to try your workaround. Do I just post my email? I don't want to get deleted either!