Password reset for old sbcglobal account - no longer an ATT customer

[old_dsl_customer]

I have an account from my DSL service that I canceled some time ago. One of the sub-accounts was hacked and is suspended. I never set up alternate contacts for it, so it wants me to call a service rep to have the password reset. Since I am no longer a customer there is no path through the phone tree that I can tell to find someone to make this happen.

Is it possible to have the password reset for this account?

[texasguy37 ACE - Champion]

Send a PM to Alex who is an AT&T Community Manager on this forum.

[ATTAlexCM]

Thank you @texasguy37!

---

old_dsl_customer wrote:

I have an account from my DSL service that I canceled some time ago. One of the sub-accounts was hacked and is suspended. I never set up alternate contacts for it, so it wants me to call a service rep to have the password reset. Since I am no longer a customer there is no path through the phone tree that I can tell to find someone to make this happen.

Is it possible to have the password reset for this account?

---

Welcome old_dsl_customer. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.  We'll get you in touch with the group that can look into it.

Regards,
Alex

[Brenda Gimpelson]

Please help, I have an sbcglobal.net acct that was logged out on the screen when we tried to do a forgot password.  However, the temp password was sent to the email that I am logged out of and can not get into. Its the only email I have had my entire life and I have everything in there. Please help.  I have spent hrs on the phone to be told, It's a free email account and I can not be given a temp password over the phone to reset. I have several events coming up with RSVP's being made to that acct and I am locked out. Please help.

[Brenda Gimpelson]

Please help!  I am logged out of my sbcglobal.net email.  I tried to do a reset password, however they sent the temp password to the email acct that I am logged out of. I have spent hrs on the phone to be told I am not an att&t customer so they can not help on the free email.  I have several events coming up and can not see the email reservations.  Please can I get the temp password given to me so I can get into the acct?

[gmcbride32]

I need help with my sbcglobal account