how do i contact: ATTAlexCM

[99qazplm]

I cannot change my Yahoo password and my account is sending spam (hacked in some way) to other email addresses - so the password is critical to change.  Others have had this problem based on MANY posts and internet posts on google.  I used my Ameritech.net user name to log onto the ATT site (an account from over 12 years ago; I do not havy any current ATT services) but cannot get a temporary password.  Is give me error message "LGNI0102: you are not eligible for login as your account is either suspended or deleted."  Help me please to reset my Yahoo.password!!!!!

[99qazplm]

Resolved - Figured out a way.

Situation: I have no ATT services but kept getting taken to an AT&T page when I was in Yahoo under "change password". [Note: SBC merged with ATT and then with Yahoo, so it is now AT&T/Yahoo email.  As a point of reference, I think Ameritech was before SBS.  All accounts were merged at one point.] So, since I have no AT&T services, my yahoo email is considered FREE email and is still connected to AT&T (even thought the account has been 'suspended or deleted'.  I looked everywhere on the net and saw many with my problem but no resoultion that I tried worked for me.  I called Yahoo yesterday who was more than willing to charge me $120 dollars through a suspicious informal process to solve my problem (yikes). So, I documented my MANY attempts (print screen to Word doc) and links and trys in various places on both ATT and Yahoo sites, etc. this morning so that when I calledd AT&T tech support (see the 24x7 contact number under internet services), I was ready with screen prints and clarity of mind.   Here is what it boiled down to for me: 

1) First, found my original account name in Yahoo.  Login into Yahoo email, go to Options, then Accounts. See all accounts. In that list I found my old, old, old, old Amertich.net account name. An account that I don't use or even remember.

2) Then, call ATT tech support.  Go to the 2nd level of support person who can verify your old, old, account name in their system.  

3) Then, they can change your password under the old Ameritech.net (or SBCglobal.net, etc) email. Use this as the UserID on the ATT site. 

4) After they verify your old old old home address associated with the old old old Ameritech.net account (when you set it up), they can give you a temporary password over the phone to get you to the password change page and with them on the phone you can successfully change your password. 

5) Now, with them on the phone (ask them to stay on), go log into Yahoo email, with your Yahoo ID (whatever you have for that and have been using) but NOW enter the NEW password that you just changed/created on the ATT site.  Make sure you can get to all that you need in Yahoo.

6) So, as of now, your password is changed. Yeah!  

7) HOWEVER, if you want to change your Yahoo password in the future, she said you will need to call them again in the future to do this. So, repeat steps 2-4 above whenever you want to change your Yahoo password.   If you go to the ATT site and try to login in and change the password on your own, you cannot.  Yup, that's how it works.  They can change your ATT password at tech level 3 support level, but you cannot because your old old old ATT associated .net account is 'deleted or suspended' in their system.  Yes, the very awesome ATT lady had her engineers try some things, and it could not be done in the way you might think it should really work.  So, be ready to call ATT in the future to change your Yahoo password. Hey, at least there is a way to change your password to protect you from hackers and spammers.

[jamileh]

I'm glad you were able to get your issue resolved. I see that Torando sent you a private message requesting some additional information but it sounds like you're good to go!