keeping att.net email addresses

tj20191 · ‎03-26-2010

Hi. I am a long time at&t dial up and then dsl customer, who will lose my dsl service March 31. I received email that gave me two options -- convert back to dial up, or convert to covad. Since I can get DSL from Verizon for less than from Covad, neither of those options makes much sense. But ... I want to keep my att.net email addresses (I have 6). I waited 90 minutes today to talk to a rep, who told me I could either go to www.att.net/795 to keep my email addresses for $7.95 per month, or go to www.att.net/pby for free email. Both of those addresses return a 404, PAGE NOT FOUND error. After waiting 90 minutes, I couldn't understand most of what the guy said, so am hoping someone here can tell me -- if I migrate to the att email powered by yahoo, CAN I KEEP MY CURRENT EMAIL ADDRESSES, that is, the ones that end in @att.net? Or will I end up with @yahoo.com email addresses? I only want to access my email on the web, using a web browser (Mozilla, preferably). I don't want to use Outlook or anything else, I don't want to download messages. I want to keep my email addresses, and keep the messages that are currently saved in my inbox and in my folders. Will the att.net powered by yahoo do this for me, or do I need the $7.95 per month option? If I need the $7.95 per month option, how do I get it (ie, what is a working web address). I was able to find the correct web address for migrating to att.net powered by yahoo. (So apparently I have greater technical expertise than the technical expert that I waited 90 minutes to talk to.) Someone please hurry and answer me! I need to get this taken care of by 3/31.

akee · ‎09-02-2009

go to http://att.net/attpby website and migrate each of your accounts, starting with the primary email ID. this will migrate the accounts to free AT&T email ID. yes, you'll be able to keep the same email domain of @att.net. it won't change to @yahoo.com.

tj20191 · ‎03-26-2010

Yeah, if when I attempt to connect to AT&T Wordlnet DSL, I didn't get a message that my user id, password, or domain is invalid, then maybe I could do this. Great -- AT&T isn't providing DSL service the last 2.5 days before discontinuing service.

Penny_1 · ‎08-17-2009

Hello tj20191,

Please, accept my sincere apologies for any inconvenience that you might have experienced.

If you already made an attempt to migrate your AT&T WorldNet account to AT&T Dial services, hence, there are possibilities that your services have already migrated to AT&T DSL/Dial services.

In order to confirm the same, it is recommended that you contact AT&T eChat support. If AT&T eChat support engineers will be able to locate your AT&T account details, it means the services are already migrated.

However, if the services have not been migrated, then you need to contact AT&T WorldNet Customer care at 800-400-1447.

The query that you have about the charges on AT&T Dial services, you need to contact AT&T billing department.

For assistance with your billing question we have help available at 1-877-722-3755 between 8am to 6pm Monday through Friday.

If you are in, 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

Bud1_1 · ‎03-30-2010

I was informed on 3/27/2010 that I did not need the dial up. Do the migration to att.net/pby for free email. I currently use Outlook express and the guy indicated that I could continue with this practice for free. I have migrated and things appear to be working; however, I am concerned as to whether I will be able to use Outlook express after the 31st. He told me to call back once migration was complete to possibly update my settings. I have tried calling several times with no luck.

akee · ‎09-02-2009

yes, the att.net/attpby is the open portal page. it will convert your id to free att email id. you'll end up using the by email server settings. you should be able to continue sending/receiving emails once migrated/converted.

Penny_1 · ‎08-17-2009

Hello Bud1,

The AT&T POP and SMTP server settings will not work on your email client (Outlook) with the AT&T worldNet account which has been migrated to AT&T PBY! for free, because that account will work as free Yahoo! account and that email account will be accessible through the web mail.

However, if the AT&T WorldNet account was migrated to AT&T DSL/DIAL services, you will be able to use your AT&T email account on your email client (Outlook).

In order to confirm, whether your AT&T WorldNet account was migrated to AT&T PBY for free or AT&T DSL/DIAL services, it is recommended that you contact AT&T eChat support.

If you are in, 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent.

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

bluegirl21 · ‎09-22-2010

I am assuming since this thread is not closed, I can add to it and ask a question. I no longer need DSL service and am still paying for basic to retain my email address. I would like to migrate to a free yahoo account but need to confirm whether or not my current email messages will migrate with me. I'm already using the yahoo portal and want to convert. When you speak with customer service, the only option you are offered is for a paid account, not a free one. Any additonal insight would be appreciated.

Penny_1 · ‎08-17-2009

Hello bluegirl21,

In order to get the information about the free AT&T email address and to get the information about the best available plan, I would suggest you to contact AT&T Billing department at 800-288-2020 Monday to Friday 8am to 7pm CT Saturday 8am to 5pm CT. They will help you accordingly.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

mabryrick · ‎10-25-2010

ATT is pretty worthless. If you discontinue service with them becuase they do not provide services you want where you are moving, they kill your email address. Cannot or will nto covnert it to a yahoo address, though yahoo is driving the email adress. Just spent 45 minutes wiht a worthless chat tech support expert. PRetty crappy ATT, about as good as my non-existent Iphone service.

Run-a-Muk · ‎11-30-2010

Hey Penny_1

After 2 days of run around trying to close the $7.95 dial up account and keep my att.net powered by Yahoo for free, here's the number that actually got everything solved, AT&T Dial Billing 866-435-3264. This one WORKS!

jindel929 · ‎07-28-2011

I called the # suggested below...866-435-3264... this was a total waste of time.. i spent 35 minutes on the phone.. the rep said i CAN NOT stop paying for my att.net (powered by yahoo) email and keep my email addresses (i have 3 for 15 years) and get the same exact service for free.

He did say i can close my account, which means i lose all of my historical emails and no one can get in touch with me.. The I can get a new att.net (powered by yahoo) email for free...

In order to keep my email addresses i have to continue to pay!!! DOES THAT MAKE SENSE? I have to pay for something they give away for free.

So.. I asked to speak to the supervisor, then the supervisor's supervisor... He said I can do it by googling att.net.id.free... I did that and all it did was take me to a website that would give me the free email.. but it won't let my transfer my account..

GRAND WASTE OF TIME....

Can anyone help?