Re: 5.1 Audio Fix Implementation – Your Feedback Needed

skokie · ‎09-10-2010

Had the install done on thursday and here are the results so far.

On Fox 2 very short dropouts, Science 1 1-2 second dropout, and on Hist a drop out lasting 2-3 seconds. That is all for now. I checked the stats on my modem and I have 921 corrected blocks but 0 uncorrected.

RCSMG · ‎12-10-2007

Hope things will only improve for you. Welcome to Uverse.

Hunt_1 · ‎09-18-2010

Hello all,

I have to say i'm glad to hear im not the only one with the audio problem.

Anyway i'm in Shiloh Illinois and i have the drop out problem on all HD channels.. It has been doing this since february when i got service put in.

I'm on my 2nd hd dvr box. At&t thought it was that but it's not clearly . The new box does the same thing and its annoying as all get out too.

Any word when this audio drop out problem will be fixed here? Please tell me soon.. It's terrible.. Since i have been typing this i have heard the tv cut out 3 times in just a few minutes....

skokie · ‎09-10-2010

One other thing. I am seeing some pixelation when very fast changes happen on the screen. Any reason why this is happening?

gbh62 · ‎11-28-2009

skokie wrote:
Had the install done on thursday and here are the results so far.

On Fox 2 very short dropouts, Science 1 1-2 second dropout, and on Hist a drop out lasting 2-3 seconds. That is all for now. I checked the stats on my modem and I have 921 corrected blocks but 0 uncorrected.

Welcome to "Stereo with Uverse"

flhthemi · ‎04-22-2009

I'm in zip 28677, I believe that's part of the Charlotte NC market. So far no dropouts on any of the channels!! I'm lovin' life!

thanks AT&T for finally fixing this PITA issue!

saltydawg · ‎12-10-2007

After reading this thread I tried the switch. I did not realize that they were doing the upgrade via a roll-out. It is worse then before. The drop-out are more frequent and last longer. When I switch back to stereo it still happens. This never happened before the "upgrade". I have to reboot the DVR to correct this. When am I going to get the "upgrade" in the New Haven area? I see that it is in Wallingford.

ERIC8585 · ‎09-02-2010

skokie wrote:
One other thing. I am seeing some pixelation when very fast changes happen on the screen. Any reason why this is happening?

Too much compression. Not enough badwidth to keep up with the motion.

dwieder · ‎08-07-2009

Watching the football games on CBS (1011) in Houston today I noticed the audio drop outs approximately every 15 seconds. In addition, there were some occasional drops approximately every 8 seconds as well.

Hanaki · ‎09-19-2010

I am in Louisville and we don't have issues with any channels except TV Japan. Is that on the list to get fixed? We pay $25 extra a month for that one channel so you would think that would be a high priority. The dropout occurs with it on stereo or surround. It seems like this started within the last few weeks. I have a Sony receiver hooked up via hdmi. U-Verse is great otherwise but the only reason we chose it was for that particular channel.

wd0423 · ‎08-13-2009

Good Afternoon,

Below is a revised list of the national HD channels that have been upgraded to improve the 5.1 audio drop issue.

106 PPVHD
1106 HDMOV
1118 Smith
1465 Planet Green
1610 ESPN 3D
1629 NFL RZ
1704 SNY
1712 NESN
1714 CSNE
1722 SUN
1724 Fox Sports South
1749 Fox Sports Indiana
1750 FSKC
1756 Fox Sports San Antonio
1762 Fox Sports Arizona
1767 CSN Cal
1772 Fox Sports West
FSa1 Occasional
FSa2 Occasional
1102 DHDTR
1105 HDNET
1108 TNTHD
1112 TBSHD
1120 DSCHD
1124 USAHD
1128 FX SD/HD
1134 E! ENTERTAINMENT HD
1140 COMEDY CENTRAL HD
1145 SPIKE HD
1149 G4 HD
1151 SYFYHD
1155 BET HD
1157 TV ONE HD
1164 TRUTV HD
1166 AEHD
1178 ABC FAMILY HD
1180 WGNHD
1181 BRAVHD
1202 CNNHD
1203 HLN HD
1210 FOX NEWS CHANNEL HD
1211 FOX BUSINESS CHANNEL HD
1216 CNBCHD
1225 WEATHER CHANNEL HD
1250 TLCHD
1252 APLHD
1254 TRAVEL HD
1258 SCIHD
1272 THE BIOGRAPHY CH HD
1274 HISTORY INTERNATIONAL HD
1314 NICK HD
1325 CARTOON HD
1335 DKIDS HD
1360 LIFETIME HD
1362 LMNHD
1380 STYLE NETWORK HD
1450 HGTV NETWORK HD
1452 FOOD NETWORK HD
1470 WLTHD
1502 MTV HD
1518 VH1 HD
1525 CMT HD
1560 TBN HD
1602 ESPNH
1606 ESPNHD2
1630 NFLHD
1638 NHL HD
1640 VERSUS HD
1641 GOLFHD
1643 CBS College Sports
1650 Big Ten Network P
1660 Tennis Channel HD
1679 World Fishing Network
1680 OUTHD
1702 YESHD
1735 SPORTSTIME OHIO HD
1789 SHORTS TV HD
1790 TCM HD
1794 Hallmark Channel
1802 HBOHD
1804 HBO2HD
1806 HBOFHD
1808 HBO SIGNATURE HD
1810 HBOCHD
1812 HBO ZONE EAST HD
1814 HBO LATINO EAST HD
1832 MAXHD
1835 MOREMAX HD
1836 ACTIONMAX EAST HD
1838 THRILLERMAX HD
1840 5STARMAX EAST HD
1842 WMAX HD EAST
1844 OUTERMAX HD
1846 @MAX EAST HD
1852 SHOHD
1854 SHOWTIME TOO HD
1856 SHO SHOWCASE HD
1882 TMCHD
1884 TMC XTRA HD
1902 STRZ HD East
1904 STARZ EDGE HD
1910 STARZ COMEDY HD
1912 STRZ K&F HD
1932 ENCORE HD

As always, thanks for feedback on your 5.1 audio experience.

Regards,

wd0423 · ‎08-13-2009

hmarch wrote:
I really did not notice this until last spring. Did have other problems of pixeling etc but those seem minimized now, My dropouts are of a very short length but extrememly annoying. Especially watching a concert. Was considering going the sat route but might wait it out a bit if I'm having the same problem everyone else seems to be having. I had an appt with a tech, set 4 days in advance,and all he did was call me up and suggest it was my receiver that was the problem (and a veiled threat that they would charge for the service call if nothing wrong was found). After playin around with different inputs for a while, I'm pretty sure the receiver is not the problem. I did watch a syfy show this afernoon, since the fix was supposed to have been rolled out to that channel. I still experienced 2 instances in an hour, but did not seem as bad as on my local channels. Jury is still out here. Paying what we do for this service, they ought to get it fixed completely.

The upgrade this topic references is intended to improve your 5.1 audio experience by dramatically reducing the instance of intermittent audio dropouts. It will not eliminate or compensate for all sources of audio discontinuity (we're still working on that). Can you tell me what type of AVR you're using?

wd0423 · ‎08-13-2009

Hunt wrote:
Hello all,

I have to say i'm glad to hear im not the only one with the audio problem.

Anyway i'm in Shiloh Illinois and i have the drop out problem on all HD channels.. It has been doing this since february when i got service put in.
I'm on my 2nd hd dvr box. At&t thought it was that but it's not clearly . The new box does the same thing and its annoying as all get out too.

Any word when this audio drop out problem will be fixed here? Please tell me soon.. It's terrible.. Since i have been typing this i have heard the tv cut out 3 times in just a few minutes....

Local Big Four channels have been upgraded (including your location). I've provided an updated list of National HD channels in a previous post. Can you share with me the configuration your using as well? Thanks for your feedback.

Regards,

skokie · ‎09-10-2010

skokie wrote:

One other thing. I am seeing some pixelation when very fast changes happen on the screen. Any reason why this is happening?

Too much compression. Not enough badwidth to keep up with the motion.

Since I am FTTN am I going to have to live with that or is it something that is being looked at being fixed down the road?

Thanks

hmarch · ‎12-04-2009

I have a sony - STR DN 1000; relatively cheap unit but no issues with my blu ray or apple tv, even when HDMI inputs are switched. I have to admit the problem appears better, with the exception of my local channels here in the Kansas City area. I still get some dropouts on the "fixed" channels, butmuch less frequency than with locals. I was watching a football game saturday ( it was an ESPN feed) on local channel, I think KMBC 9, and it was unwatchable in surround. switching to stereo fixed it.

As I said in an earlier post, the techs think I'm crazy. I've been told more than once if a tech finds nothing wrong I "May" be charged $50 for the house call. I've always had good numbers when they check my line.

dwieder · ‎08-07-2009

Watching ESPN (1602) in Houston. Audio skips occurring approximately every 10-15 seconds.

ERIC8585 · ‎09-02-2010

skokie wrote:
skokie wrote:
One other thing. I am seeing some pixelation when very fast changes happen on the screen. Any reason why this is happening?
Too much compression. Not enough badwidth to keep up with the motion.

Since I am FTTN am I going to have to live with that or is it something that is being looked at being fixed down the road?

Thanks

I don't know. The AT&T guy posting on this forum said they're looking at ways to improve it. I have FTTN and my max link speed is supposed to be around 55mbit, so they should be able to increase the allocated bandwidth to HD streams in my case.

dwieder · ‎08-07-2009

Are the 10-15 second audio skips the best we are going to get to right now?

rollerbldes · ‎11-01-2007

I am getting this intermittent surround stutter. Service just installed today FTTP in Orange County, CA.

I tried one of the channels on the list, G4TV channel 1149 still has stutter. Many other channels also has the stutter, does not exist on HBO I have noticed.

I also notice it gets worse when I browse through the menus.

hmarch · ‎12-04-2009

Watched local NBC and CBS affiliates tonight (Kansas City); almost unwatchable due to 1 second or less drops. Ran about 1 per minute on NBC. Has KC been upgraded yet?

mmcclure · ‎09-15-2010

I was watching the Monday Night Football game on ESPNHD (Ch. 1602) tonight and was experiancing the audio dropouts frequently. I am using a Yamaha RXV-667. The drop outs seem to had disappeared until tonight.

Thank you for all of the updates and for trying to get this problem resolved.

ERIC8585 · ‎09-02-2010

I watched the same channel and had no issues. I have a Sony receiver and live in the east SF bay area.

mmcclure wrote:
I was watching the Monday Night Football game on ESPNHD (Ch. 1602) tonight and was experiancing the audio dropouts frequently. I am using a Yamaha RXV-667. The drop outs seem to had disappeared until tonight.

Thank you for all of the updates and for trying to get this problem resolved.

wd0423 · ‎08-13-2009

skokie wrote:
skokie wrote:
One other thing. I am seeing some pixelation when very fast changes happen on the screen. Any reason why this is happening?
Too much compression. Not enough badwidth to keep up with the motion.

Since I am FTTN am I going to have to live with that or is it something that is being looked at being fixed down the road?

Thanks
We are looking into the pixelation issue.

wd0423 · ‎08-13-2009

hmarch wrote:
I have a sony - STR DN 1000; relatively cheap unit but no issues with my blu ray or apple tv, even when HDMI inputs are switched. I have to admit the problem appears better, with the exception of my local channels here in the Kansas City area. I still get some dropouts on the "fixed" channels, butmuch less frequency than with locals. I was watching a football game saturday ( it was an ESPN feed) on local channel, I think KMBC 9, and it was unwatchable in surround. switching to stereo fixed it.

As I said in an earlier post, the techs think I'm crazy. I've been told more than once if a tech finds nothing wrong I "May" be charged $50 for the house call. I've always had good numbers when they check my line.

We have been working on this issue of 5.1 discontinuity for quite awhile. The upgrade referenced here corrects a problem we discovered with our headends that contributes to this problem. The expectation is that U-verse generated intermittend 5.1 audio dropouts will occur with much less frequency. We're planning other changes to our architecture that will further improve audio QoE. The engineering team values the input you folks are providing in this forum. Thank you.

wd0423 · ‎08-13-2009

rollerbldes wrote:
I am getting this intermittent surround stutter. Service just installed today FTTP in Orange County, CA.

I tried one of the channels on the list, G4TV channel 1149 still has stutter. Many other channels also has the stutter, does not exist on HBO I have noticed.

I also notice it gets worse when I browse through the menus.

Thanks for your input. Are you experiencing stutter or dropouts?

wd0423 · ‎08-13-2009

dwieder wrote:
Are the 10-15 second audio skips the best we are going to get to right now?

You deserve an answer but I'm not sure how to respond. I have a SONY STR-K502 at home. It wasn't anywhere near top of the line when I bought it about 8 years ago but so far I'm experiencing maybe one or two momentary 5.1 audio drops per hour (including Sunday and Monday night football). Knowing what I know about 5.1 discontinuity in the industry, this is entirely acceptable to me given the system I use. However, your experience and those of some of the other folks posting here is not acceptable to us here in U-verse engineering. We're working hard to understand the factors contributing to a diminished U-Verse Audio QoE and implement the changes needed to minimize or eliminate them. As I mention often in this forum, the feedback you provide is key to meeting our objectives and we greatly appreciate it.

wd0423 · ‎08-13-2009

ERIC8585 wrote:
I watched the same channel and had no issues. I have a Sony receiver and live in the east SF bay area.
mmcclure wrote:
I was watching the Monday Night Football game on ESPNHD (Ch. 1602) tonight and was experiancing the audio dropouts frequently. I am using a Yamaha RXV-667. The drop outs seem to had disappeared until tonight.

Thank you for all of the updates and for trying to get this problem resolved.

Thanks for this feedback. I also watched the game last night and had no problems with 5.1 audio. (I'm in San Antonio.)

PJAndrews · ‎02-01-2010

Just wanted to update my previous posts...Once again, I am in Orange County California, which I believe is part of the LA market...watched ABC for about an hour last night...no drops sound quality was great...kudos to the engineering staff...switched over to CBS and the drops started immediately...watched for about 20 minutes, but the drops were so frequent and annoying that I had to switch over to stereo...drops disappeared...I do not watch a lot of tv, but IMHO, the drops appear to be only on CBS at this point...will try other channels and post back with results...by the way I am connected via optical to my Pioneer VSX 1015...

PJ Andrews

cody_1 · ‎09-21-2010

I live in Folsom CA and still have the problem. My audio dropout happens most of the time with annoying pop sound. This has been on going since I started uverse service over 2 years ago. I was watching the Monday night football on ESPN HD last night and this pop happened many times (the audio did not dropout every time) but the the pop was louder and I was worried that it'll blow out my speakers. The pop can be recorded. The problem is also on other channels also.

My house is new along with the fiber line. I'm on my third DVR box and I have tried everything possible to isolate the problem and the problem is with your service and not my equipment. Every time that I called service, you guys claimed ignorance of the problem until you posted this so called problem fix. I'm fed up.

wd0423 · ‎08-13-2009

PJAndrews wrote:
Just wanted to update my previous posts...Once again, I am in Orange County California, which I believe is part of the LA market...watched ABC for about an hour last night...no drops sound quality was great...kudos to the engineering staff...switched over to CBS and the drops started immediately...watched for about 20 minutes, but the drops were so frequent and annoying that I had to switch over to stereo...drops disappeared...I do not watch a lot of tv, but IMHO, the drops appear to be only on CBS at this point...will try other channels and post back with results...by the way I am connected via optical to my Pioneer VSX 1015...

PJ Andrews

It appears we might have something going on with CBS as I'm seeing this from more than one location. Thank you again for bringing this to our attention.