Re: 5.1 Audio Fix Implementation – Your Feedback Needed

Rando_1 · ‎10-28-2009

I'm in Pleasanton, CA and have experienced several dropouts on TBS-HD (1112) at around noon PST today. I'm doing component video/optical to a Yamaha RX-V1800 receiver.

skokie · ‎09-10-2010

I am a former TV customer (went to dish) due to the fact that the audio dropouts were happening on all HD channels via component / optical or hdmi cable. It did not matter what HD channel or time or day it was pretty consistent. Also had the same issue happening on SD channels as well. I had cabling going from the dvr to my Yamaha RX-V1800 and from the Yamaha to my Samsung 52 LCD tv. I did try cabling the tv directly to the dvr via component and then dvr to the receiver and had the same issue. If this issue does get resolved then I would consider coming back.

Let me know if you need more info from me. Even though I no longer have TV I would like to see this issue solved.

Thanks

I am in the San Jose Bay area forgot to add that.

olysd · ‎07-30-2009

Still have drop-out issues on all updated channels.

no drop outs for about 10-15 minutes

then 1 long drop out for about 15-20 seconds

then no drop out for about 1 minute

then a drop out about every other 3 secs.

onkyo SR706

HDMI 1.3a

San Diego

scottm18 · ‎09-10-2010

OH MY--IT CAN'T BE!!! Now this is what I call coincidental timing. I haven't checked these boards for months (year?) and finally when I do I see that after 2 years AT&T is finally addressing the audio dropout problem they previously swept under the rug? Amazing. This has bugged me endlessly since the beginning, so much that I almost cancelled the service (audio is just as important as video in the HT realm to me anyway). Luckily I had a great tech come over later to troubleshoot and rewire the entire original coax lines into CAT5 ethernet which helped a little.

I also see Orlando was finally upgraded yesterday (more fortuitous timing). I'm not sure what that means but I'm your man for testing here in this area. I have everything but Sports and Cinemax--and a state-of-the-art HT system that can be hooked up HDMI or optical to a Denon receiver. CBS has been the main culprit--almost unwatchable at times. Its the weekend and I'm all ears to fix this---what would you like me to test?

RCSMG · ‎12-10-2007

scottm18 wrote:

OH MY--IT CAN'T BE!!! Now this is what I call coincidental timing. I haven't checked these boards for months (year?) and finally when I do I see that after 2 years AT&T is finally addressing the audio dropout problem they previously swept under the rug? Amazing. This has bugged me endlessly since the beginning, so much that I almost cancelled the service (audio is just as important as video in the HT realm to me anyway). Luckily I had a great tech come over later to troubleshoot and rewire the entire original coax lines into CAT5 ethernet which helped a little.

I also see Orlando was finally upgraded yesterday (more fortuitous timing). I'm not sure what that means but I'm your man for testing here in this area. I have everything but Sports and Cinemax--and a state-of-the-art HT system that can be hooked up HDMI or optical to a Denon receiver. CBS has been the main culprit--almost unwatchable at times. Its the weekend and I'm all ears to fix this---what would you like me to test?

Are you sure you are having audio drop outs? Since it has been two years, and you kept the service.

scottm18 · ‎09-10-2010

No question...since the beginning. Even my friends have commented on it--but thats a testiment that the REST of the service is so good I put up with it. Believe me I am very familiar with this issue but a lot of time I use the TV speakers where it's not as noticeable. Fire up a DD movie or a local HD channel (esp CBS) through the receiver and it (has been) immediately apparent. I remember taping a Neil Diamond concert off CBS and it was almost unwatchable--literally would blip every 2 minutes EVEN OFF THE DVR.

kryptonite · ‎04-10-2009

scottm18 wrote:
I remember taping a Neil Diamond concert off CBS and it was almost unwatchable--literally would blip every 2 minutes EVEN OFF THE DVR.

No surprise there.

but if it's on the DVR, it's only as good as the original source, right? It's not like recording it would magically "fix" things, right?

elmoglick · ‎09-07-2010

Olysd:

I have the same setup as you and have the exact same experience with dropouts. In Kansas City, the audio dropouts are MUCH worse now after the "fix". We've gone from moderately intermittant crappy sound to horrifically and consistently bad. Nice work, ATT. I'll give your poor service another month or two and then get back to good old reliable TWC.

I would suggest that everyone who is experiencing these audio problems contact ATT Customer Advocacy and demand credit on their statements. Perhaps if it cost them enough, they'd actually fix the issue. Clearly, this current "fix" has only re-arranged the deck chairs on the Titanic. Some have seen improvement and for many others it's no better or even worse.

scottm18 · ‎09-10-2010

Since the rep apparently can't believe I lived with this #$% for going on 2 yrs now (I can't believe that was his only comment), can someone tell me which channels should be fixed by now and I'll try them out here in Orlando? I really dont feel like re-reading this whole thread...but I think TNT-HD is one...

I did get a real kick out of AT&T's original "solution". Sure...I'll just dial back the setting to stereo...and dial the time machine back to 1988. Whataya know--killing the audio bandwidth by at least 70% "fixes" it. Imagine that...

larryfl1 · ‎08-23-2010

how long until all the hd channels are fixed? its great to have the networks fixed but it is useless if i have to switch to stereo for other hd channels?

when will all channels be corrected?

ScottMac · ‎08-16-2008

scottm18 wrote:
Since the rep apparently can't believe I lived with this #$% for going on 2 yrs now (I can't believe that was his only comment), can someone tell me which channels should be fixed by now and I'll try them out here in Orlando? I really dont feel like re-reading this whole thread...but I think TNT-HD is one...

I did get a real kick out of AT&T's original "solution". Sure...I'll just dial back the setting to stereo...and dial the time machine back to 1988. Whataya know--killing the audio bandwidth by at least 70% "fixes" it. Imagine that...

Audio bandwidth in any mode is trivial. This is not a bandwidth issue.

It's a sync issue between Video Office components.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Jodo_1 · ‎05-25-2010

Hi everyone, another update. Watching NFL HD today and the audio is horrible, especially during segments with music or a lot of background sound. I'm in Houston.

gbh62 · ‎11-28-2009

wd0423 wrote:
Big 4 HD channels were upgraded for the following locations yesterday:

Monterey
Orlando
New Orleans
Bakersfield
Louisville
Corpus Christi
Reno
Raleigh
Champaign
Regards,

Orlando feedback.

NBC HD yesterday seems to be fixed. The entire Michigan-NotreDame game (watched recorded) seemed to be free of detectable audio problems.

CBS HD today not good. Miami-Buffalo game seemed like the same types of audio drops and same frequency as previous to the fix. Had to switch back to stereo/Dolby Pro Logic.

FOX HD today seems to be fixed (about an hour). Philadelphia-Green Bay game has no detectable audio drops.

HBO & ESPN HD still have the same level of drops as before (I know the fix might not be turned on yet on these channels).

Sony STR-DN1000 AVR, single HDMI audio/video cabling.

gbh62 · ‎11-28-2009

Jodo wrote:
Hi everyone, another update. Watching NFL HD today and the audio is horrible, especially during segments with music or a lot of background sound. I'm in Houston.

What channels/games are you watching? I got mixed results today.

NBC and FOX HD -- seem fixed.

CBS HD -- not fixed.

mmillerr · ‎09-14-2008

Well my problem is completely solved. Not by any fix from AT&T though. My AVR took a dump this morning so I'm back to stereo through the TV speakers.

Can someone at AT&T tell me which of the AVR's you've tested worked best/ had the least dropouts? Just so I have some idea of what to look for in a new AVR. I had always heard that Onkyo, which is what just crapped out, was one of the brands with the worst dropout problem.

Mark

RCSMG · ‎12-10-2007

Maybe they can, but no one here can because we aren't ATT personnel, we are subs like you. This is the peer to peer forum.

mmillerr · ‎09-14-2008

wd0243 has been posting updates and answering questions (check page 18) and has a Uverse avatar so I think maybe you don't know what you're talking about RCSMG??

trparky · ‎02-23-2004

mmillerr wrote:
wd0243 has been posting updates and answering questions (check page 18) and has a Uverse avatar so I think maybe you don't know what you're talking about RCSMG??

What he means is that this is largely a peer-to-peer forum; customers help other customers. Yes, wd0243 is an AT&T employee that is posting on this forum but AT&T employees on this forum is very rare.

ERIC8585 · ‎09-02-2010

Dropouts watching those filthy hobbitses on TNTHD (1108) on "fixed" Santa Clara channel map

mhetterm · ‎11-13-2008

Good news - no dropouts at all on NBC4 in the Los Angeles market throughout the entire Redskins-Cowboys NFL game.

Watched NFL Redzone (1629) most of the rest of the day - numerous dropouts. I know this hasn't shown up on a "fixed" list yet, so that may be expected - but it would be great to get it fixed!!!

Jodo_1 · ‎05-25-2010

gbh62 wrote:

Jodo wrote:
Hi everyone, another update. Watching NFL HD today and the audio is horrible, especially during segments with music or a lot of background sound. I'm in Houston.

What channels/games are you watching? I got mixed results today.

NBC and FOX HD -- seem fixed.
CBS HD -- not fixed.

Ah sorry should have been more specific. I was having issues with NFL Network HD (which I believe transmits in DD 2.0)

The other channels I saw were OK. Blips here and there.

AmishGuy91 · ‎09-23-2008

Watched the Cowboys game on NBC tonight here in Dallas. First half I only noticed about 2 audio drops, but the second half was horrible. Numerous audio drops, just like old times.

Wes

ERIC8585 · ‎09-02-2010

AmishGuy91 wrote:
Watched the Cowboys game on NBC tonight here in Dallas. First half I only noticed about 2 audio drops, but the second half was horrible. Numerous audio drops, just like old times.

Wes

Amish don't have TVs

equake · ‎09-11-2007

Recorded Entourage had multiple dropouts and static/sound breakups in LA market.

gbh62 · ‎11-28-2009

Question.

The Big Four channels are NBC, CBS, ABC, and FOX. A lot of people are reporting problems on non Big Four channels. My understanding is that ATT has only rolled out this "fix" to the Big Four channels.

Did I miss something? I'm not expecting anything different yet on HBO HD, etc.

ScottMac · ‎08-16-2008

gbh62 wrote:
Question.

The Big Four channels are NBC, CBS, ABC, and FOX. A lot of people are reporting problems on non Big Four channels. My understanding is that ATT has only rolled out this "fix" to the Big Four channels.

Did I miss something? I'm not expecting anything different yet on HBO HD, etc.

The major "nationals" (HBO, SHO, TMC ...) and the "big four" in each market (and they're still working on some markets).

Maybe a compreshnsive / updated list of completed channels / markets can be put up.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

wd0423 · ‎08-13-2009

Good morning folks.

As of this morning, ABC, NBC, CBS, and FOX have been upgraded in all U-verse markets with the exception of Columbus (which should be upgraded the first part of this week).

The following National channels have also been upgraded:

1102 DHDTR
1105 HDNET
1108 TNTHD
1112 TBSHD
1120 DSCHD
1124 USAHD
1128 FX SD/HD
1134 E! ENTERTAINMENT HD
1140 COMEDY CENTRAL HD
1145 SPIKE HD
1149 G4 HD
1151 SYFYHD
1155 BET HD
1157 TV ONE HD
1164 TRUTV HD
1166 AEHD
1178 ABC FAMILY HD
1180 WGNHD
1181 BRAVHD
1202 CNNHD
1203 HLN HD
1210 FOX NEWS CHANNEL HD
1211 FOX BUSINESS CHANNEL HD
1216 CNBCHD
1225 WEATHER CHANNEL HD
1250 TLCHD
1252 APLHD
1254 TRAVEL HD
1258 SCIHD
1272 THE BIOGRAPHY CH HD
1274 HISTORY INTERNATIONAL HD
1314 NICK HD
1325 CARTOON HD
1335 DKIDS HD
1360 LIFETIME HD
1362 LMNHD
1380 STYLE NETWORK HD
1450 HGTV NETWORK HD
1452 FOOD NETWORK HD
1470 WLTHD
1502 MTV HD
1518 VH1 HD
1525 CMT HD
1560 TBN HD
1602 ESPNH
1606 ESPNHD2
1630 NFLHD
1638 NHL HD
1640 VERSUS HD
1641 GOLFHD
1643 CBS College Sports
1650 Big Ten Network P
1660 Tennis Channel HD
1679 World Fishing Network
1680 OUTHD
1702 YESHD
1735 SPORTSTIME OHIO HD
1789 SHORTS TV HD
1790 TCM HD
1794 Hallmark Channel
1802 HBOHD
1804 HBO2HD
1806 HBOFHD
1808 HBO SIGNATURE HD
1810 HBOCHD
1812 HBO ZONE EAST HD
1814 HBO LATINO EAST HD
1832 MAXHD
1835 MOREMAX HD
1836 ACTIONMAX EAST HD
1838 THRILLERMAX HD
1840 5STARMAX EAST HD
1842 WMAX HD EAST
1844 OUTERMAX HD
1846 @MAX EAST HD
1852 SHOHD
1854 SHOWTIME TOO HD
1856 SHO SHOWCASE HD
1882 TMCHD
1884 TMC XTRA HD
1902 STRZ HD East
1904 STARZ EDGE HD
1910 STARZ COMEDY HD
1912 STRZ K&F HD
1932 ENCORE HD

Again, the technical team really appreciates you taking the time to relay to us your surround sound experience with the upgraded channels.

Regards,

PJAndrews · ‎02-01-2010

Good Morning...I am in Orange county California market, which I think is part of the LA market...watched Brav1181 last night for a couple of hours...drops were still there...the big 4 however seemed to be greatly improved...not 100%, but greatly improved...watched the game on NBC for a bit earlier...drops seemed to be about 1 every 20-30 minutes.

Phil Andrews

Therat_1 · ‎02-09-2010

Watching the Bears game yesterday on Fox in Chicago, as well as the Iowa v Iowa St gaem on ESPN2 on saturday I noticed instead of audio drops there seemed to be alot of "audio stuttering". Meaning, instead of dropping/skipping the audio completey for a short moment, the audio would randomly and briefly repeat/start over again making the audio sound like the broadcaster was "stuttering" . never recalled that happening before.

RRK_1 · ‎09-08-2008

wd0423 wrote:
...with the exception of Columbus (which should be upgraded the first part of this week).

Wow, last? I feel special.