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Forum Contributor

Posts: 198

Registered: ‎10-22-2008

Another Good Customer Service Story

‎02-18-2010 01:38:51 PM

Yesterday morning my DVR (Motorola 1216) froze and I could not get it to reboot.

I had to go to some work meetings but around 2pm I was able to call CS.

They quickly set up a service call for this morning (8am to noon).

Tech arrived at 9am with a new high capacity 1225 unit. Had it installed and running by 10am

So less than 24 hours turnaround to fix and upgrade me.

Nicely done.

Wizard

Posts: 2,373

Registered: ‎04-10-2009

Re: Another Good Customer Service Story

‎02-19-2010 09:20:40 PM

Be sure to call the sales department and see if you can get a little bit of credit since you were without (partial) service for a while. The worst they can do is give you nothing, but due to competition's sake, they should offer you a few bucks off for a month or so.

Ninja

Posts: 204

Registered: ‎09-13-2009

Re: Another Good Customer Service Story

‎02-19-2010 09:37:37 PM

It's refreshing to see after reading on this board....we need this, I want this, the others have that, this sucks, picture is awful, I want more channels than the five gazillion i have, my HDMI is a PIA, and..well it can go on.

Service is most important and At&t is by far on top of this one. all the others things will come in time.

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: Another Good Customer Service Story

‎02-20-2010 09:04:37 AM

Glad to know you had a positive experience with ts. I have always had quick responses to issues I have had with services as well. Enjoy the higher capacity dvr.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Forum Contributor

Posts: 198

Registered: ‎10-22-2008

Re: Another Good Customer Service Story

‎02-20-2010 08:47:10 PM

I decided not to call CS about it.

For one thing while I did lose the DVR and the recordings, my STB was working so I was able to move it to living room for the evening.

So I did not lose much and I try not to be too picky, problems do happen.

But I may mention it when my current discounts go away to see if I can get some discounted 450 package LOL

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: Another Good Customer Service Story

‎02-21-2010 10:39:04 AM

tiggerfan wrote:

I decided not to call CS about it.

For one thing while I did lose the DVR and the recordings, my STB was working so I was able to move it to living room for the evening.

So I did not lose much and I try not to be too picky, problems do happen.

But I may mention it when my current discounts go away to see if I can get some discounted 450 package LOL

Its worh a try, you just may get one.

Award for Community Excellence (A.C.E.) achiever for 2012*

Warrior

Posts: 955

Registered: ‎02-23-2010

Re: Another Good Customer Service Story

‎02-23-2010 12:52:36 PM

I've never had any CS issues with U-Verse. Good story!

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