Att uverse and Kindle

[davidbb1960]

I'm having trouble connection my Kindle to my uverse 2wire network.  The wireless network is working.  The Kindle sees the network but when I enter my 10 digit password I get " Unable to connect to Wi-FI Network  Local network connection failed.  Any suggestions?

[JefferMC ACE - Wizard]

I think you may be entering the wrong password.  Isn't the default wireless password longer than 10 characters?

[oobleck]

There are two 10-digit passwords printed on the side of the RG, the System Password and the Wireless Network Key.   You should be using the network key, not the system password. 

Is it possible that someone has changed the network key from what's printed on the RG?  There's a setting for that here: http://192.168.1.254/xslt?PAGE=C_2_1

Other things to check on that page would be the type of encryption and whether MAC filtering is enabled: 

Good luck.

--

oobleck

[RStern]

I have tried everything!  Opened network (with no passwords or filtering), changed MAC filtering, changed password.  Nothing worked.  I'd love to hear if anyone has found a fix.  I even tried using the Static option on the kindle rather than DCHP and entering address numbers off the router's info page.  Have others had a similar problem getting the kindle to connect?  I can't believe I'm the only one.  (The Kindle has connected just fine to other networks, just not the Uverse router in my home.)

[mmullins_98]

I connect my Kindle with no problem to Uverse.

Which model Kindle and what software version is on it?

What error message is displayed or what happens after you enter the password?

Can you connect any other device wirelessly to Uverse?

[RStern]

It's the latest Kindle with the software upgrade. It just says :failed to connect. All my other wireless devices connect to the Uverse router.

[ebina2]

I was having the same trouble with the kindle we bought our child as a present. I tried all the tricks mentioned in the previous replies, but I think I found a workaround (it worked for me).

1. First, on the web, type "http://192.168.1.254" (not the quotations, of course). That will take you to a page detailing your 2Wire system status.

2. Look for the page for "settings," then "broadband," then "status". It will give you information like with broadband link type, connection type, and current internet connection information (IP Address, Subnet Mask, Default Gateway, and Primary DNS). You'll need these numbers.

3. In your Kindle, press menu, scroll down to settings. Under Wi-Fi settings, select "view." It should pick up your 2Wire wireless system. Select "Connect," and it will prompt you for your network password. Just give it the 10-digit number at the bottom of the side of the ATT wireless unit. (It will be numbers, so you'll to enter the "sym" key to access the numbers). This is where I was getting frustrated, because you come to "Unable to Connect to Wi-Fi Network." Be patient. Go to 4.

4. Select "Set Up Network. Your Network Name should appear. Go to the next one, and select "Static." Now you'll need the numbers from Step 1. Enter the IP Address, Subnet Mask, Router (Default Gateway), and DNS (Primary DNS). [Tip: if there's only one number between the dots, just hit the kindle's space bar to advance to the next group]. Then go down and select WPA2. Your passwork might already be remembered, but if not, give your network key number again. Then select "Connect."

The kindle was for our twin boys, and I was able to connect with the other unit to the 2Wire system. You should (hopefully!) be connected. Good luck!

[spd2demun ACE - Master]

Thanks for sharing, and that will help someone else with Kindle.

[GreenVeggie911]

Thanks for posting, that worked for me!!!  

It was so strange, I connected to WiFi with my new Kindle, the first time that I registered and set it up.  However, the next time that I tried to connect to WiFi, it kept saying it couldn't log me on.

Thanks again!!! 

[mindyod]

Thank you!  Thank you!

It worked!  We just switched to at&t and I was totally stumped on this one.

Thanks taking the time to post this!

A grateful reader

[theJabberwock]

I followed your tip and IT worked!  Thank You! , however I did have  to modify it slightly, I had a  laptop that was hooking up wirelessly fine so I went to it

, dos prompt, ipconfig , took IP , subnet mask and default gateway off of it, the only thing I used off the 2wire was the primary

domain name server, That did the Trick  course since I did it static as well I did shut the laptop completely down first

[RobMess]

It still doesn't work for me. Keeps saying we have the wrong password before saying it can't connect. Any other ideas? Seems uverse is persnickety on the router. This is the third time I've had trouble getting devices to work.

[spd2demun ACE - Master]

Did you get an update for the Kindle?

I saw on the news yesterday that they were going to push something through because of some type of problem people were having.

[spd2demun ACE - Master]

Apparently the update was pushed a week ago, so the news is behind (as usual).

I don't know if you can find any clues in Amazon's help site?

http://www.amazon.com/gp/help/customer/display.html?nodeId=200729310

[msbrownin]

Spent a week (off and on) following various threads to solve this newly-developed connection problem for Kindle on AT&T Uverse. Here is what worked for me. Went to 2wire advanced device configuration site while on the computer that connects us to Uverse (that means i typed the following into the search bar on our Internet home page:  192.168.1.254. This is the code listed on a label on our 2wire device).

Once the 2wire page came up, Entered our 2wire password (provided by our installing technician, but might be on your equipment if not - check the bottom of the 2wire unit and look for wi-fi key if you don't have a separate password). 

Went to settings tab.

MAC filtering remains off (No check in the box under "enable MAC filtering") but I wanted to allow the Kindle Specifically.

Scrolled down to "allowed deviced" and entered the MAC number from our Kindle.

To get to THAT number, turn kindle on.  Home, then menu. then settings.  Listed on the settings screen is an area called "Device Info."  The first line under that heading is "Wi-fi MAC Address: xx:xx:xx:xx:xx:xx:xx" We have 3g with keyboard but I suspect this function is the same or very similar in other models.

Once I entered the MAC address to allow the device and on the Kindle screen, entered the security key for our network, everything connected JUST FINE.

hope this helps others.

msb

[RCSMG ACE - Master]

Thanks for posting that info.