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Visitor

Posts: 1

Registered: ‎01-23-2012

Battery Back-up

‎01-23-2012 02:31:57 PM

I had ordered Uverse with TV, Internet, and Voice at Dec/17/2011. But the technician said he didn't have Bakc-up battery since it's recall. So I waited until now. I call customer service and they can't help.

Please help if anyone on this board. Thank you.

ACE - Champion

Posts: 14,802

Topics: 1,751

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: Battery Back-up

‎01-23-2012 02:39:04 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: Battery Back-up

‎01-24-2012 01:44:07 PM

Thank you @texasguy37!

vinhsu wrote:

I had ordered Uverse with TV, Internet, and Voice at Dec/17/2011. But the technician said he didn't have Bakc-up battery since it's recall. So I waited until now. I call customer service and they can't help.

Please help if anyone on this board. Thank you.

Welcome vinhsu and thank you for posting. I'm sorry to hear about the delay. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.

Regards,
Alex

--------------
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Private Message (ATTCustomerCare for account specific help)

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Visitor

Posts: 3

Registered: ‎01-15-2012

Re: Battery Back-up

‎02-03-2012 09:53:50 AM

ATT just shipped me the Belkin batteries for the RG which will provide phone service during a local power failure provided that I have a non-AC-powered phone in my home. This battery is in line with the RG power input cable. Hope this helps.

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