Caller ID not working?

cwachtel · ‎11-08-2008

I just had my install a couple weeks ago and the caller id has not worked since the install. The test call from the installer worked but that's it. I finally got around to calling support and I was told "This is a known issue and many customers don't have caller id. We are working on it but we don't know when it will be fixed. You should call back in a few weeks." Is this right? Are there "many customers" that don't have caller id? I would think that I would see a lot of posts here if that was the case. I am in Enfield, CT...anyone else CT or otherwise having problems?

Chris

RCSMG · ‎12-10-2007

cwachtel wrote:

I just had my install a couple weeks ago and the caller id has not worked since the install. The test call from the installer worked but that's it. I finally got around to calling support and I was told "This is a known issue and many customers don't have caller id. We are working on it but we don't know when it will be fixed. You should call back in a few weeks." Is this right? Are there "many customers" that don't have caller id? I would think that I would see a lot of posts here if that was the case. I am in Enfield, CT...anyone else CT or otherwise having problems?

Chris

Here is a link to a pdf that has all of the directions how to set up your uvoice service. You can make sure the settings are correct for you to have cid working on your service.

http://helpme.att.net/pdf/uverse/uverse_voice_feature_guide.pdf

cwachtel · ‎11-08-2008

Thanks for the reply. I went through all those settings in the beginning just to make sure...but the caller id feature is so basic that they don't even have an option for turning it on or off. It is just supposed to be on. I found it strange that the customer service person said "many customers don't have this working". I would think more people would be complaining if that was the case.

Chris

RCSMG · ‎12-10-2007

I read about a lot of people not having cid and cwcid. That was one of the things that stopped me from getting the service. When the price got really competitive I decided to try inspite of that disadvantage. For about 2 days I didn't have cid, but then mine started working. And I don't know exactly how long it took but one day I was on the phone and I got a call. I looked at the phone and the cwcid was working. Uverse does a lot of maintenance regionally on the cable and internet services that cause malfunctions to varying degrees. It is likely that they do the same with Uvoice. If your cid isn't working right now doesn't mean it will never work. If you are happy with the price you are paying and can be a little patient, your cid services will start working. IMO

djmegahertz_1 · ‎12-09-2008

I just got U-Voice last week and I had people complaining that they are getting "unknown" when I call them.

I tested by calling my cell phone and the number shows up.

I call my second U-Voice line and it shows up ok with name and number.. But when I call landline numbers, they claim they get no name.

Repair had a department verify that my name was set correctly and it is.

So what I finally figured out was that the number is the only thing that is being sent. No name.

I asked to have this escalated so hopefully it will be fixed. It appears that when calling from U-Voice to landline CO's name is not transmitted.

Anyone know if this is a known issue?

I also noticed that call waiting with caller ID is not working correctly as well.

pacman1138 · ‎07-20-2009

Had my service installed a few weeks ago. Caller ID on the phone was working fine for a week. For the past week now we have not seen any caller ID on our Phone. If we look over the logs on our phone we get nothing. If we check the call log on from the TV or Internet it shows the correct phone number in our call log but we never get this on the phone.

I have reset the gateway and phone and still getting the same thing. Will continue to check as we like to have the caller ID service working on our phone to see who is calling before we pick up.

RCSMG · ‎12-10-2007

Call ts 800.983-2811

cwachtel · ‎11-08-2008

Sorry...I should have posted the eventual solution to my problem. After searching this forum, buying a new phone and two calls to tech support they sent out a technician. After testing a couple things and being completely baffled, he replaced the RG. Everything worked fine after that. He didn't know why, but that was the solution.

Hope that helps someone save some trouble shooting time.

Chris

djmegahertz_1 · ‎12-09-2008

Well I still have trouble on callwaiting CWID as well, and the outbound is also not showing my name at the far end ( my number does show up), but TS believes that the RG needs replacing. For the first I can believe so, but the latter, not sure how that is applicable.

Regardless I am getting a new RG this weekend so between that and TIEIII I am in hopes we will get this resolved.

I will report back this weekend with the results.

spd2demun · ‎07-28-2007

Good luck.

Make sure you can test a call before they leave. Have friends or relatives with phones ready!

djmegahertz_1 · ‎12-09-2008

Sure will. BTW did some more tests tonight. Seem as I can all any U-Voice line and my name is delivered. But land line #'s do not get them.

I did call someone that uses something called New Vox and they get my name.. Odd..

Finally, had someone spoof my CID into a landline with CWID and again no go. No name was supplied. So I think this is a land line side database issue..

Guess I will know by this weekend and like I mentioned, I will report back.

spd2demun · ‎07-28-2007

Little OT since I don't have Voice, but I have landline with Privacy Manager Caller ID (something they only offer with landline at this time). It hasn't worked right since I got their Home Manager phone set with Internet connectivity.

PM is supposed to block calls and not let them through unless they ID themselves, but they're getting through. And confusion with the system as to whether the answering machine gets them or the HM. Got to call about that...inconsistent Caller ID between PM old phone and HM devices.

But my problem seems to be Internet/Phone related.

djmegahertz_1 · ‎12-09-2008

OK, so got a replacement RG and that did not fix the CWID and outbound name missing issue. Had to go back to the original as the reaplacment RG had some sort of issue where a previous # was stuck in line 1 and they could not get my number back.. Odd.. Guess they will look at that one as a potential bug. So will have to wait for the new ticket to get worked.. Will report the final outcome once resolved.

servicestinks · ‎08-18-2009

We have had u-verse for about a year, I hate it more than anything. Because of the truly horrible installation issues we have not switched back to our old provider (at&t lost our original ph # during porting, left us with NO phone service for approx 6 weeks) I am terrified to try and switch and go through the experience again. But after the conversation I just had with tech support we are one with AT&T.

Last night an AT&T rep was walking the neighborhood and stopped by to see if we enjoyed our service, after explaining the litany of issues we have:

1-No CWID

2-Ph echoing

3-Extremely high price

She told me ALL of the surrounding neighbors have NO issues and love u-verse! Obviously these are not people we know since all neighbors near us know of the horrible service we have received.

Anyway, she told me everyone in our neighborhood has CWID and no echoing probs. She suggested I call once again (I have called 4 times regarding this issue, always to be told "they are working on it") and threaten to go to the FCC if it is not resolved.

So after ANOTHER call to tech support I was told no CWID is a known issue with uverse and that no one in my area has this service. They did once again reboot my gateway and the echoing for now seems resolved. Overall we have had just crappy service and I pay more than our former provider.

I truly resent paying for a CWID service we do not receive. Plus after looking at the AT&T site I saw our TV should display missed calls plus other management perks, we have none of these.

We are switching to a new provider and will continue to tell all friends and acquaintances to steer very clear of AT&T! How can a phone company have CWID issues?!!!