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Teacher

Posts: 24

Registered: ‎01-24-2011

Can't dial 311 to access LA city services?

‎03-23-2011 09:07:23 AM

I just discovered that I can't dial 311 here in Los Angeles to access city services when dialing from U-Verse. Is that possible? It works from my cell phone, thankfully, but I can't imagine AT&T would be installing services in Los Angeles that don't support the centralized city services. Is there something I need re-configured with my account?

ACE - Professor

Posts: 1,607

Topics: 147

Kudos: 124

Solutions: 23

Registered: ‎05-11-2009

Re: Can't dial 311 to access LA city services?

‎03-23-2011 01:05:24 PM

I believe 3 digit dialing, other than 911, is not available in all areas, yet. Here's a past thread on the topic http://forums.att.com/t5/Features-and-How-To/3-digit-dialing-2-1-1-3-1-1-5-1-1/m-p/2642167#M3283.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

Posts: 24

Registered: ‎01-24-2011

Re: Can't dial 311 to access LA city services?

‎03-23-2011 01:22:22 PM

thanks for the response. I guess if this was being talked about in 2008 and still hasn't changed, I'm not holding my breath.

I'd say it was interesting that my AT&T cell phone service was able to dial 311 but AT&T U-Verse wasn't, but I suppose it's par for the course and not that interesting.

Contributor

Posts: 1

Registered: ‎06-26-2012

Re: Can't dial 311 to access LA city services?

‎06-26-2012 11:43:28 AM

I live in Miami, Florida and have the same problem. This stinks because they charge us on the mobile calls.

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