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Visitor

Posts: 39

Registered: ‎12-09-2003

Can't listen to my voice mail via the internet

‎04-27-2012 09:28:21 AM

I have seen this before and as usual AT&T support is absolutely USELESS in helping fix the problem. They suggested that I PAY THEM extra money to solve the problem.

I could see that I had messages but could never hear or save them to disk.

Now I cant even log in. I keep getting an error..

You would think I could get a discount on my bill for paying for something that doesnt work.

ACE - Wizard

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Registered: ‎03-11-2010

Re: Can't listen to my voice mail via the internet

‎04-27-2012 09:34:58 AM

johncoby
You are using the web page? Install one of these apps & see how it works. Works great for me - quicker, too.

http://www.att.com/esupport/vmviewer/

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Visitor

Posts: 39

Registered: ‎12-09-2003

Re: Can't listen to my voice mail via the internet

‎04-27-2012 09:41:07 AM

That was a boatload more info than AT&T support gave me! It works, at the very least.

ACE - Champion

Posts: 14,797

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Registered: ‎05-18-2009

Re: Can't listen to my voice mail via the internet

‎04-27-2012 10:09:19 AM

johncoby wrote:

I have seen this before and as usual AT&T support is absolutely USELESS in helping fix the problem. They suggested that I PAY THEM extra money to solve the problem.

I could see that I had messages but could never hear or save them to disk.

Now I cant even log in. I keep getting an error..

You would think I could get a discount on my bill for paying for something that doesnt work.

What happens when you try to listen to the message on the web? Also, which web browser are you using?

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 39

Registered: ‎12-09-2003

Re: Can't listen to my voice mail via the internet

‎04-27-2012 10:16:26 AM

I can click on the play button but then the Quicktime control panel does not display. Trying to save to computer sends me to an error page. I am using Firefox and Safari. Both do not work.

Visitor

Posts: 39

Registered: ‎12-09-2003

Re: Can't listen to my voice mail via the internet

‎04-27-2012 10:18:07 AM

FYI. This is not a NEW problem. It has happened before:

http://forums.att.com/t5/U-Verse-General-Care-and-Support/Checking-voice-mail-online-problem/m-p/295...

ACE - Champion

Posts: 14,797

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Registered: ‎05-18-2009

Re: Can't listen to my voice mail via the internet

‎04-27-2012 10:41:50 AM

johncoby wrote:

FYI. This is not a NEW problem. It has happened before:

http://forums.att.com/t5/U-Verse-General-Care-and-Support/Checking-voice-mail-online-problem/m-p/295...

Have you previously been able to listen to the voice mails in the web browsers?

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Visitor

Posts: 39

Registered: ‎12-09-2003

Re: Can't listen to my voice mail via the internet

‎04-27-2012 01:04:44 PM

And I expect AT&T to do exactly what they did the last time, ignore the complaints.

ACE - Wizard

Posts: 2,998

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Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Can't listen to my voice mail via the internet

‎04-27-2012 01:22:40 PM

It may be possible that this is a client side issue with your browser, PC OS, or security settings and not with AT&T at all.

But you probably don't want to consider that.

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ACE - Champion

Posts: 14,797

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Registered: ‎05-18-2009

Re: Can't listen to my voice mail via the internet

‎04-27-2012 01:30:03 PM

Just now, I was able to listen to voice mail on my computer using both Google Chrome and IE9. I have not seen anyone else report a problem recently, so we will see if others are reporting the inability to listen to voice mail using a web browser.

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Visitor

Posts: 40

Registered: ‎04-27-2012

Re: Can't listen to my voice mail via the internet

‎05-08-2012 02:44:54 PM

Just as Texasguy37 suggested I would use either Google Chrome or IE9. I have a local telephone provider and the only way I can access their website is using google chrome.

ACE - Champion

Posts: 14,797

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Registered: ‎05-18-2009

Re: Can't listen to my voice mail via the internet

‎05-08-2012 02:59:44 PM

No one else has reported the issued in the OP's original message. At this point, I will assume that the issue was on his end although I doubt that he will consider that as a possibility.

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