Cannot log in to router to change SSID or Network Key

[titus34]

I want to personalize my SSID and make the Network Key less vulnerable. The technician who installed my equipment tried to log in via 192.168.1.254 and I have tried several times as well. It says "Connecting" each time, but then comes up with the "IE cannot display the webpage". On Firefox, I get the "Connection was reset" message. How do I make changes if I can't pull it up on the internet???  My internet connection is working fine, by the way.

[texasguy37 ACE - Expert]

Which U-verse gateway do you have?  Try the link below:

http://192.168.1.254/xslt?PAGE=C_2_1

[Computer-Joe ACE - Master · Accepted solution]

You can try a factory reset. Push and hold the reset button for 15 seconds and then release. The button should be located on the back of your gateway/modem/router, and you will need a ballpoint pen or toothpick. You should then be able to access your gateway using the standard means with the passwords listed on the label on the gateway.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[titus34]

Looks like the reset worked; I can access the gateway via the internet (webpage) now. Thanks!

[Computer-Joe ACE - Master]

---

titus34 wrote:

Looks like the reset worked; I can access the gateway via the internet (webpage) now. Thanks!

---

No problem, thanks for the update, and glad everything worked out. Stop back if you have any other questions, or just want a good read, or maybe even learn something new, as there a lot of subjects covered here.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[titus34]

Thanks! Will do. Not sure why the tech didn't think to try a reset, but then neither did I.

[pduggan1]

I read and understood the post but when I lost Internet connectivity the AT&T diagnostic told me inter alia to reset the router.

What it didn't tell me was that a reset will return the SSID and password to their original settings. I wasted hours trying to restore my Internet access until I figured this out. I recommend that you ask AT&T U-verse to amend their diagnostics.

This Community Board is very helpful.

Thanks.