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Visitor

Posts: 4

Registered: ‎05-21-2012

Connecting an IP phone via the internet

‎05-21-2012 09:40:03 AM

I work from home and really need to be able to use the provided Toshiba IP phone. It connects directly to the internet. I should be able to plug in the power then plug the ethernet cable to the router/modem and get it to work. However, it won't work with uverse. Others from work can do this no problem with other internet providers.

I guess I'm wondering if there are any firewall settings I could/should change on my router settings in order to get this to work?

I'm not very tech savvy so any help would be appreciated.

I have uverse tv, phone and internet.

Thanks so much.

ACE - Geek

Posts: 9,304

Topics: 1,000

Kudos: 950

Solutions: 216

Registered: ‎01-30-2008

Re: Connecting an IP phone via the internet

‎05-21-2012 04:18:39 PM

In all likelihood, this is not going to work properly with U-Verse, but in order to be sure, we would need technical specification on the phone's protocol from your IT department or whoever issued you the phone.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 4

Registered: ‎05-21-2012

Re: Connecting an IP phone via the internet

‎05-21-2012 05:26:58 PM

I will try to get this information. Would it be anything programmed into the phone?

Why do you think it won't work with uverse? Is this a common problem with uverse? This disappoints me as my husband and I really like all aspects of the uverse service. My boss is telling me to go ahead and pay for the at&t tech support to see if they can help me but I certainly don't want to waste his money. If it is probably impossible, it may not be worth it and maybe I should switch internet providers.

ACE - Geek

Posts: 9,304

Topics: 1,000

Kudos: 950

Solutions: 216

Registered: ‎01-30-2008

Re: Connecting an IP phone via the internet

‎05-21-2012 06:28:34 PM

AT&T U-Verse is known to block some certain ports required for SIP phones. There is one way around it using static IP addresses, but that is a rather complex setup and static IPs add $15 per month to the service cost.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 4

Registered: ‎05-21-2012

Re: Connecting an IP phone via the internet

‎05-23-2012 10:05:39 AM

I called tech support and they got my problem resolved for free Thank you so much for your help!!

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