Constant Outlook Authentication

[slf0391]

I'm using Outlook 2007 SP3 for my email.  Recently, I've had to continually click OK on the Outlook authentication window that has been popping up every two or three minutes.  I think this started happening when AT&T changed the inbound and outbound server names but not for sure.  This is an annoying and irritating problem.  Anyone else have or had this problem and what was the fix, if any?  Thanks.

[Janev123]

I have Outlook 2010 and I am having the same problem.  This morning, I received a call a manager from AT&T.  They are researching the problem.  I told him that I had noticed many people were having the same problem.  As of yet, I haven't heard back from them.

Yesterday, a chat tech told me that she had received a report stating that their server was having problems with Outlook.

[nisler]

This problem with what appears from my research with ALL MS Outlook applications is completely rediculous and unacceptable.  It has been going on for at least 6 weeks at this point for me.  I have not seen any information posted from any ATT officials on the website.  You would only think that if they were having issues with their CUSTOMERS connecting to their email through a platform as common and widely used as Outlook they would be bending over backwards to get this resolved and letting us the PAYING customers know what the status is but instead they dont say a word and hope the problem just goes away.  This is the poorest of business practices and I for one am now telling ALL of my circle of influence to stay away from ATT and Uverse.  The real thing that bothers me is not the fact that there is an obvious technical problem occuring it is the simple fact the ATT IS IGNORING THIS ISSUE AND EXPECTS US THE CUSTOMER TO FIGURE OUT SOMETHING ELSE!!!! I AM ALSO CONVINCED THAT THIS IS INTENDED TO SEND MANY OF US TO THEIR ONLINE EMAIL INTERFACE SO THEY CAN SELL ADVERTISING SPACE AND PROFIT. I FOR ONE AM FED UP AND WILL BE BLASTING ALL AND ANY BLOGS, MESSAGE BORADS, WEBSITES ETC ABOUT THE POOR CUSTOMER SERVICE AND EVEN WORSE PRODUCT THAT THEY ARE PEDDLING.

Sincerely Upset,

Neil {Personal content removed for your safety}

Previously Loyal ATT customer (Cellular, internet, TV, Phone)

SI

[aviewer ACE - Wizard]

nisler – I would just open a gmail account. Download all my att e-mail & set it to forward to gmail. No more problems.

In fact, that is what I did.

[dgrey9]

I'm so done!!!! I've been suffering through this "outlook" authentication problem for months now. It works, then suddenly it doesn't, it works then it doesn't. Yet it always works when I login to your awful online interface. It's beyond ridiculous. I worked for AT&T for almost 14 years, during that time we would have NEVER left our customers with such a poor user experience. We would have done WHATEVER it took to get this fixed. The customer ALWAYS came first and we never stopped searching for the fix until we fixed it. That's why the AT&T brand means so much and allows you to charge more for your service. I'm SICK of being told it's US, like we don't know what we're doing. Please stop insulting us there are many here who KNOW what we're doing. Please fix your service, I pay over $200 every month, I "advertise" your service by using your @att.net email address ... care about me and everyone else that wants to use Outlook clients to get our email.

[gregzoll_1]

Take it up with Microsoft or Yahoo on this one, due to not a ATT issue.